University of Southampton


What do I do if i have received a Phishing email?

If you have received a phishing or scam emails please read the following:


    • Don't react straight away!
    • Take time to read the email
    • Don't automatically click on links (URLs)

Don't automatically reply


  • Are you being asked to click on a link and enter personal information?
  • Are you being asked to verify your details?
  • Are you being asked for your password or other data such as your date of birth?


  • Were you expecting this email?
  • If you hover over any links (URLs) is the website link what you would expect it to be?
  • If the University requires you to reset your password, this will be announced in advance by other communications, such as websites and SUSSED notifications
  • If in any doubt, please contact ServiceLine

Remember, the University will never ask for your password.


If you have received a phishing email and have given any personal or bank details please carryout the following steps:

  1. Contact your bank to report any or possible fraudulent activity immediately and inform them that you have given your personal / financial information to an unauthorised 3rd party. 
  2. Ask them to immediately stop any further unauthorised payments that may be taken from your account.
  3. Change any banking passwords and security questions and keep an eye on your banking activity.
  4. Contact ActionFraud for further advice and to report the incident on 0300 123 2040.



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