University of Southampton

iSolutions

Accessing your University-Managed Windows PC Remotely during Covid-19 Outbreak

If you have been directed to this article from the "Setup PC for Remote Access" tool, then you can skip the following section and start reading at "Finding your Connection Details"


PLEASE NOTE: Applications such as Teams that use your microphone or other hardware will not work on remote machines as they will use the remote devices not those on your local computer.


Setting up the ability to Remotely Access your University-Managed Windows PC:

  • If you are still currently able to physically access your University desktop, and it is managed by iSolutions, you will see an icon on your desktop labelled "Setup PC for Remote Access". Double-click on it and follow the instructions, then resume this document at the next section
  • If you are not able to physically access your University-managed work desktop, please contact ServiceLine for advice. If the PC is currently powered on, we may be able to manually set up Remote Access for you.
  • If you are not on a University-managed Windows workstation, but are a local administrator, you will already have Remote Desktop permissions. You'll need to remember to disable "Sleep" from your PC's power plan in order to be able to connect to it at any time. If you're not a local administrator, you'll need to ask whoever manages your PC to add your credentials into the local "Remote Desktop Users" group.


Finding your Connection Details:

  • The "Setup PC for Remote Access" tool will automatically provide you with your fully-qualified hostname (e.g. uos-xxxx.clients.soton.ac.uk) as part of it's output. Please make a note of the details - possibly e-mail them to yourself, or take a picture with your camera phone - so that you have them when you are at home.
  • Otherwise, you'll need your PCs name followed by the suffix ".clients.soton.ac.uk". The PC name can be found in multiple ways:
  • Open a command prompt (Start > Run > CMD) and then type the word "hostname"
  • Control Panel > System


Using GlobalProtect VPN to get access to the University Network:

You must be inside the University network to be able to Remotely Access your work computer, which requires the use of the University's Virtual Private Network (VPN).

If you don't already have GlobalProtect VPN set up on your home computer, please see this article https://knowledgenow.soton.ac.uk/Articles/KB0011610 for more instructions and then return here.


Using the Remote Desktop Connection tool to connect to your Work desktop:

If your home computer runs Windows:

The Remote Desktop Connection application is already built into Windows. You can find it in your Start Menu, or by searching for "Remote":


If your home computer runs macOS:

Microsoft's Remote Desktop Connection application for macOS is available (for free) from the App Store. Search for "Microsoft Remote Desktop":

 

Once Remote Desktop Connection Software is installed:

  • Make sure that GlobalProtect VPN software is running and connected
  • Open the application and enter your connection details as gathered in step "Finding your Connection Details" above (this should be something like UOS-xxxxx.clients.soton.ac.uk):


  • Enter your normal login details when prompted (i.e. the credentials you'd normally use to login when physically sitting in front of your PC). You may need to add "SOTON\" at the front of your username:


You should now be connected to your University-managed desktop as if you were physically sat in front of it. Please be careful, when you've finished your work session to either LOGOUT or DISCONNECT and NOT SHUT DOWN!!


Attached files:

Was this article helpful?

If you have any further comments, please put them below.

Please note that feedback is anonymous - if you require a reply or assistance, please raise a ticket via ServiceLine.


Thank you for your feedback, it is much appreciated.

Tweet This Article

Back to List

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.

×