To protect ServiceNow from email loops any emails sent from it to an email address that is also ingested (read) by ServiceNow are ignored.
For example, if you send an email like this:
While it will appear to be sent in the activity log, when it arrives in askhr and is read by ServiceNow it will be ignored - no ticket or update will be given to HR.
To refer an enquiry to another group in ServiceNow you can instead:
If the enquiry is urgent or high priority you should always contact the receiving group directly to confirm they have picked up your referral.
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