University of Southampton

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All Knowledgebase Articles

Showing all available knowledge base articles

Managing custom permissions in SharePoint Online
There are a large number of ways to provide custom permissions in SharePoint Online e.g. so that a sub-site of your site visitors have access to re... Read more
Disable Downloading Folders in Outlook
It may happen that Outlook shows your folders (or sub-folders) in the web version and not in the Desktop one. You can solve this issue by following... Read more
Disable "New Mail" desktop alerts for specific account(s)
This guide is intended for users who manage several email accounts on Outlook and would like to disable "New Email" desktop alerts for a specific a... Read more
How to Enable Modern Authentication for Office 2013 and Office 2016 Applications
The University is moving towards modern authentication technologies in a drive to ensure optimal security practices and processes including MFA. Wh... Read more
How to use Jamfp Self Service app on macOS
Self Service is a Jamfp application useful for installing, reinstalling or updating software. If you are using a macOS computer managed by iSolutio... Read more
How do I add a Box of Broadcasts video to Blackboard?
To add a Box of Broadcasts video to Blackboard: Click on the Embed button after the video and click "WAYFless URL". Paste the link into Blackboard... Read more
Blackboard Arbitrary Course Rollover Request
If you would like to create an arbitrary Blackboard course, you will need to complete a Blackboard Arbitrary Course Rollover Request form. An “arb... Read more
Windows 10 Upgrade Notification
Guidance on updating Windows 10 computers as soon as users receive a notification asking for installing the new version. Table of Contents No... Read more
NWChem RPM installation under RedHat/CentOS 7 x86_64
This article guides you installing NWChem RPM on RedHat/CentOS 7 x86_64. Step-by-step instructions Enter sudo yum update Enter sudo yum insta... Read more
Why do I sometimes get a message that "Startup programs are making Windows load slowly"?
ware listed, please contact ServiceLine for advice. If you are happy that the software needs to run, and that the performance degradation is accept... Read more
I've just been upgraded to Windows 10 and now my PC is running slowly
When you log back in after the upgrade, there will still be many back ground processes happening. Examples are local profile creation, software ins... Read more
The Note button in Action Centre gives the error "You'll need a new app to open this onenote-cmd"
University machines use the version of OneNote which comes as part of Office 2016. Unfortunately Microsoft have hard-coded the Note button in the A... Read more
Voting buttons in Outlook Web Version
Within Microsoft Outlook, on a Windows device, voting buttons can be viewed.However, this functionality is not supported within Outlook Web or Outl... Read more
How do I access the Media FHE service?
To access the Media FHE service, use a web browser on a computer connected to the University network and go to the address http://www.mediafhe.com/... Read more
I've just been upgraded to Windows 10 and now Outlook isn't finding e-mails when I search for them.
The most likely reasons for this are that your Exchange inboxes: haven't finished synchronising yet (see the knowledgebase article "I've just be... Read more
Items in my University OneDrive are persistently in a sync pending status, what can I do?
There are several reasons why your file or folder is stuck in sync pending status. This Microsoft support page explains what actions you can take t... Read more
Why doesn't my piece of software work now that I'm on Windows 10?
If your software is one of our managed items, and has been installed from the "Additional Software" portal please contact ServiceLine for advice. ... Read more
Office 365 - Changing your default locale to correct American Date Format
By default Office365 WebApps default to an American date format (mm/dd/yyyy). This can be corrected by changing your Regional Settings within Offic... Read more
My PC sometimes gets stuck on an "Applying Group Policy (Extensions)" screen
are currently investigating this issue. At present it is believed to happen only very infrequently and with no obvious cause. If this happens to y... Read more
ServiceNow - Relate Services to Capabilities
To build a Business Capability Model (BCM) for the University requires relationships to be set between the Systems & Services provided and Business... Read more
Cannot expand the folder. There is not enough memory available to perform the operation.
Users get an error opening outlook of Cannot expand the folder. There is not enough memory available to perform the operation. To resolve this ... Read more
I've just been upgraded to Windows 10 and there is a large amount of disk activity
will cause a large amount of disk activity for their duration. After the bulk of these have completed Windows runs an additional set of performanc... Read more
Restoring Emails That Have Been Auto-Archived
If you have a large number of emails that have been archived that you wish to move back to your University mailbox, please follow the instructions ... Read more
Dynamics CRM - missing Applicant on Application
This article explains how Admissions advisors can fix a missing applicant. Applications should always have an applicant assigned. Table of Cont... Read more
How do I find out about Bob National, the TV Service?
BoB (Box of Broadcasts) National is an innovative shared online off-air TV and radio recording service for UK higher and further education institut... Read more
Deleting applications from Apple Mac computer
To delete applications obtained from the Apple App store You can use Launchpad to delete applications that were downloaded from Apple App Store. T... Read more
I've just upgraded to Windows 10 and Outlook won't send e-mails to a large distribution lists
The few reported instances of this have been caused by one of the two issues described in the knowledge base article I've just been upgraded to Win... Read more
How to unlock (Read-Only) folders showing a padlock icon on a Mac computer
It is possible to (accidentally) lock folders in macOS so that they are read-only and protected from accidental deletion. This can happen to both l... Read more
How do I change the language or time zone in Office 365?
Sign in to Office 365 with your work account e.g username12@soton.ac.uk On the top navigation bar, click Settings to open the Settings pane, th... Read more
Invalid file names and file types in OneDrive and SharePoint
There are various restrictions and limitations that apply to file names and file types when syncing with OneDrive for Business or SharePoint in Mic... Read more
Why do all new tabs in Microsoft Edge default to the Bing homepage? 
or, more simply, add your preferred search engine as a bookmark.instructions hereMicrosoft are using Edge as a tool to increase the visibility of ... Read more
After upgrading to Windows 10 Outlook preferences, options & additional inboxes/calendars have reset
If you have used the Windows 10 Self-Service upgrade method, we have endeavoured to copy as many of these preferences across for you as we possibly... Read more
Windows Display Settings (Windows P)
To change the windows desktop set-up between PC screen only, duplicate (mirror), Extended or second screen (projector) only. Please use the followi... Read more
How do I log into and use Bob National, the TV Service?
To log into Bob National, the TV service, please follow the below instructions: Go to http://bobnational.net and click on "Log in" Start typing "S... Read more
Office 365 What is Information Rights Management (IRM)?
Information Rights Management (IRM) is a way for users to protect sensitive information contained inside emails It allows users to control rights, ... Read more
SharePoint Online - display and sharing calendars across sites on modern pages
SharePoint modern pages do not have an in-built way of showing a calendar in a traditional calendar view, iSolutions have added a custom web part t... Read more
Why have I received an email with a subject line "BOUNCE @lists.soton.ac.uk: Non-member submission"
This can happen for two different reasons: Someone who is not on the list has tried sending to the list Someone on the list is entered with the... Read more
How do I embed Bob National TV Programmes into Blackboard?
To embed Bob National TV Programmes into Blackboard, please follow the instructions below: Click on the Embed button after the video and click "Em... Read more
I have a problem with EdShare
edshare@soton.ac.uk via: EdShare Support TeamFor technical help with EdShare, please contact the Read more
I've upgraded to Windows 10 and now Word, Excel or Powerpoint isn't very stable.
If you are having stability issues with any Microsoft Office product, these may be being caused by pending Microsoft Office Updates. To check to se... Read more
How do I call Switchboard and what are the opening hours?
The University Switchboard receives calls from outside the University from callers dialling 023 8059 5000. It is open on workdays from 08:30am - 5:... Read more
How do I Show or follow a channel in Office 365 Microsoft Teams?
When you Show a channel, it stays visible in your teams list. If you follow a channel, you receive direct notifications whenever there's new chan... Read more
Enabling the Continuity Camera option on Apple devices
The Continuity Camera function allows you to scan documents or take a picture using your iPhone, iPad, or iPod touch and to let it appear instantly... Read more
How to schedule an out-of-office status in Teams
It’s a good practice to set up an out-of-office message when you are on vacation or not working. This helps colleagues and people outside the Unive... Read more
How do you use Flow to support University processes
Microsoft Flow is a workflow tool similar to consumer products like If This Then That (IFTTT). Flow is very powerful but can be used to create sig... Read more
How do I see the original URL in an Office 365 email when protected by ATP safelinks?
ATP Safe Links , a feature of Office 365 Advanced Threat Protection (ATP), can help protect a organization from malicious links used in phishing an... Read more
Potential Issues with New Mac operation system macOS Monterey
<!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""... Read more
How do I delete an Outlook email address which is stored in the cache?
You may wish to delete an email address from Outlook desktop client you have sent to previously, particularly if that email address no longer exist... Read more
How do I report suspected misuse of University services?
If you become aware of potential misuse or abuse of our services or breaches of regulations, you should report it via the Service Portal. This can... Read more
How do I set up notifications in Teams?
For notifications to work at their best, make sure you know how to add a Favourite or follow a channel in Office 365 Microsoft Teams It is recom... Read more
HelpMe! Support Applicaton
When asked by your agent, please click on the attachment. What happens next? Click the HelpMe! Application button above – your browser will dow... Read more
How to create and manage SharePoint and Groupsite sites
Please follow this link for instuctions on creating and managing SharePoint and Groupsite sites: Groupsite Support Guide Read more
Enabling Flash to run in the historic Google Chrome 80 supplied by iSolutions
We have created a legacy version of Google Chrome (80.0.3987.149 32bit) for Windows that includes Flash v26 for Chrome. Flash is a retired technolo... Read more
How do I delete a site in SharePoint Online?
If you no longer need a site in SharePoint Online and you're one of the owners of that site then you can delete it. Keep in mind that once the site... Read more
How do I remove the "Birthdays" calendar from my office 365 calender?
Open your mailbox by going to https://outlook.com/soton.ac.uk Click the cog in the top right Click the “Calendar” link at the bottom right... Read more
How do I know if there has been any problems with the sync between OneDrive and my device?
On a Windows device in the bottom right hand corner of your screen, you will see a blue cloud. (Note: you may have to click the up arrow to see the... Read more
Bookmarks backup and restoration using the "Sync" function
Browsers such as Microsoft Edge, Google Chrome and Mozilla Firefox all allow you to create an account and use it to synchronise content such as boo... Read more
How do I save documents locally to my University machine (such as C:\local)?
The local hard drive (C:\local) is intended for temporary storage of data. The amount of data is limited by the size of the hard drive on the machi... Read more
How do I Know where my office 365 data is stored?
Currently the University Office 365 tenant is hosted in the Microsoft European Union. We are waiting for the University Office 365 tenant to be mig... Read more
Where are all my files saved when I'm using SVE? Can I print when using SVE?
File access using an SVE virtual desktop is the same as from a common learning space computer: in both cases, your files are available via the 'Des... Read more
Connect ro RDP Sessions From Linux
rdesktop seems to be deprecated, or at least lacks some of the security features required to connect to modern RDP sessions. Luckily, its replaceme... Read more
Receiving and sending limits for email in Office 365
Receiving and sending limits are applied to combat spam and mass-mailing worms or viruses. These limits help to protect the health of our systems a... Read more
How to share your SharePoint Online site
A key use of SharePoint Online is the sharing (or collaborating) of content within your site. Use the instructions below to add University or exter... Read more
iSurvey Save and Quit feature
By default, iSurvey allows people to save their survey answers and return later to complete the survey. They use the 'Save and Quit' button at the ... Read more
Notification/audio issues using ServiceNow Chat
If you're using Connect Chat to support users you may not get audio or desktop alerts when someone joins the queue. This article provides some thin... Read more
How do I use a Common Learning Space?
We've put together a short, interactive online presentation that will guide you through some of the key equipment in lecture theatres. There are a... Read more
RunDLL32 error in Outlook when adding generic email accounts
Error: When attempting to add a generic email account to Outlook via email settings through control panel or via the outlook application user recei... Read more
How to create desktop shortcuts on Windows 
This article guides you on creating shortcuts to an application, to re-synchronise your device or to perform a Microsoft Office repair using Window... Read more
PGR Tracker - How are tasks allocated to supervisors?
Where / When is the supervisor team set up for a particular student ? When : as part of the Assessment Workflow / Academic Needs Analysis / supe... Read more
Uninstall or remove apps and programs from Windows
You can uninstall or remove apps and programs from Windows in 4 different ways. They all deliver the same result, so which you use is personal pref... Read more
Access to Glean
Glean Software - Assistive Technology Student Access Glean is a note taking tool designed to improve learning and productivity. Capture, revi... Read more
Moving files from OneDrive (student / visitor account) to another OneDrive (staff account)
This article explains how you can move files from a OneDrive account (student, visitor) to a different OneDrive (staff account). If you are changi... Read more
Diverting University Phones to External Destinations
Diverting University Phones to External Destinations To Divert your University Phone to an External Destination you will need key in one of the... Read more
Reporting a fault in a Common Learning Space (CLS)
We visit these areas on a daily basis to ensure that, as far as possible, they are in good working order. However, should you find a problem with ... Read more
What are the costs of the available telephony VoIP services?
TELEPHONY - VoIP SERVICES PRICE LISTFor internal recharging The table below gives the price list of the standard telephony VoIP services provided ... Read more
Apple cannot check app for malicious software
After downloading a package from software.soton.ac.uk, macOS users might see the following error message: "Apple can’t check app for malicious so... Read more
Learning Space Projectors - How to switch them on
Projectors and display screens are switched on by using the Crestron touch screen or a button panel on lecterns/benches.Please ensure that, on butt... Read more
Office 365 on SVE/VDI - "Unlicenced Product. Sign in to Set Up Office" Warning
Following the change in the University's external authentication processes, there is an issue with Office on SVE. Office 365 is configured to activ... Read more
What is the Office 365 'Focused Inbox' and how do I turn it off?
What is a Focused Inbox? Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important emails are on the... Read more
How do I know when to save files to my C: drive?
On staff computers, the C: drive is intended only for temporary storage of data. The amount of data is limited by the size of the hard drive on the... Read more
Business World (Agresso) Desktop appearing to 'freeze' frequently during use
This could be due to a large list of items in the 'Alert List' section of Business World (Agresso) Desktop: In Business World (Agresso) Desktop go... Read more
Why doesn't the fingerprint reader on my laptop work any more?
Laptop fingerprint readers have never been routinely configured as a part of any of our builds. If you need to use yours again please contact Servi... Read more
Enabling the Hibernate mode in Windows 10
This article guides you enabling “hibernate” mode on Windows 10 while turning the computer off. Know more about hibernate option When you are sh... Read more
OneDrive - Unable to open files or save files (Windows only)
Please follow the steps below if experiencing the issues below: When trying to open files from Onedrive, the Office app such as Word or PowerPoint... Read more
Computer and Office Moves
If you are moving desks or moving offices and you need help moving your computer, please put in a portering request on the Planon system to have yo... Read more
How to run Trend using Microsoft Edge
This article guides Estates users on installing and running Trend Building Energy Management Systems (BEMS). Table of Contents Instructions f... Read more
How do I manage membership, sharing and permissions in SharePoint Online (SPO)?
Be very careful when sharing your site with others, especially if your site contains confidential or sensitive information. You should chec... Read more
Configuring and Using Microsoft Defender for Endpoint for macOS
This article explains how to configure and use Microsoft Defender for Endpoint installer for macOS. Table of Contents Opening Microsoft Defen... Read more
Use and configure Quick Messages in ServiceNow
Quick Messages are predefined text that can be inserted into emails sent from ServiceNow, for example for adding standard replies. Permissions to ... Read more
How do I request media to support my teaching or research?
Creative Media can be requested by researchers, members of academic units, and professional services To make a request, please fill out the follow... Read more
Cannot make choices on the Student Choice web application
If you are presented with an error advising you have no choices to make or otherwise, this is not an IT issue. The error you are seeing is related... Read more
No sound from headphones/speakers
Headphones or speakers must be connected on the green output plugs on your PC. Front ... Read more
How to uninstall Symantec antivirus software from University Windows devices
This article gives guidance on uninstalling Symantec antivirus from University devices using Windows. Table of Contents Checking to see if Sy... Read more
Data Loss Prevention (DLP)
This article gives information about Data Loss Prevention (DLP) and the way this system works in Office 365. Table of Contents What is Data L... Read more
How to find the contacts of a University staff
Any staff, visiting staff or student's contacts are available on Teams and Outlook. Teams This is the best way to contact staff or colleagues bec... Read more
Who are the Digital Learning Team?
The Digital Learning Team works with academic staff and professional services to support technology enhanced learning (TEL) at the University. ... Read more
Can I stop Mircosoft Edge being my default browser?
Microsoft are heavily promoting their new "Edge" browser, to the point where we are unable to stop it from being your initial default browser. You ... Read more
Install eSigner/Gemalto/PT-X software
Requirements: payment software must only be used on a University Windows PC (/Laptop) and you will need to connect to VPN to install additional sof... Read more
ServiceNow file size and other limitations
This KB provides technical information on file size and other limits in ServiceNow. File Attachments Area Limit Variable Maximum fil... Read more
Outlook - Not loading old emails
This document shows you how to load emails that are older than one year old.Open Outlook, then click on 'File' > Account settings and then select “... Read more
How to set the 'Files On-Demand Experience' on Mac
At the beginning of January 2022, Microsoft made some changes to OneDrive for Apple users. The way how ‘Files On-Demand experience’ works is one of... Read more
Safety and Emergency Numbers
Please see the list below for useful/emergency contact numbers: Building Emergencies (electricity, gas, water, ...): 27474 (Monday to Friday, fr... Read more
Remove login items from your computer
This article explains how to disable login items from automatically opening every time you turn on your computer. Table of Contents Disabling... Read more
How do I recover deleted items in Office 365?
Recover deleted items or email in Outlook Web App When you accidentally delete an item from your mailbox, you can often recover it. The first plac... Read more
Setting Default Applications in Windows 10 (e.g. Outlook Mail, Web Browser)
When Microsoft introduced Windows 10, they removed the ability for enterprise administrators to mandate which applications users had set as their d... Read more
How to export and import your web browser bookmarks
These guides will explain how to export your bookmarks in a HTML file, and how to import it back into your new browser. The method used here is t... Read more
X2GO Freezing When Accessing ECS CAD Servers
X2GO can freeze when accessing ECS CAD Servers (cadteaching and cadresearch) Workaround: 1) Install xming (https://sourceforge.net/projects/xm... Read more
Redeploy the Business World (Agresso) Desktop Client
Redeploying/reinstalling the Business World desktop client can help users experiencing slow performance. Exit the Business World client if it is a... Read more
How do I access PGR Tracker?
To access PGR Tracker, use a web browser to go to pgrtracker.soton.ac.uk and log on with your University username and password. PGR Tracker can b... Read more
Which type of SharePoint Online (SPO) site do I need?
There are currently 2 types of SharePoint site, Communication and Team. Communication sites are used to convey information to a wide aud... Read more
Adding video to a Word document eAssignments submission
Before starting please note: You MUST tell your tutor and faculty office to make them aware there is a video embedded and it will cause your final ... Read more
macOS: How to open downloaded packages and disk images from an unidentified developer
Learn more about what to do with your MacOS when you want to open a Disk Image or an installer package from a non-App Store source. What to do Ma... Read more
What training courses are supplied by iSolutions?
Our training team provide support and training on a number of the University's IT packages. Further details about what training courses are offered... Read more
How to recover unsaved documents in Office
Follow these steps to find unsaved documents that you were working on in Microsoft Office for Windows: Launch the Office program in question (e.... Read more
How do I manage a committee using SharePoint Online
iSolutions has created a template to help with creating/managing a committee using SharePoint Online. Note that this is fairly basic at... Read more
How do I install Autodesk Education Master Suite?
AutoCAD is computer-aided design (CAD) and drafting software. Amongst the products provided, AutoCAD, AutoCAD Mechanical, Autodesk Inventor are inc... Read more
Are there any folders in my University OneDrive that I shouldn't remove?
Microsoft autogenerates the following folders, i.e. if you remove them they will return as soon as you start using the associated service again. ... Read more
Vevox (formerly Meetoo) in CLS rooms
In order to access the Vevox PowerPoint plugin in CLS rooms, users first need to click on the Vevox desktop icon, which will launch PowerPoint with... Read more
Adding a guest to a team in Microsoft Teams
This article explains how to add a guest to a team in Microsoft Teams from the desktop application and from mobile. Before starting, please rememb... Read more
How do I know which of my OneDrive files I have shared and with whom?
The visible evidence of whether a file / folder has been shared is best seen in the Web version of OneDrive. (Note: the Desktop / File Explorer ver... Read more
How does iSolutions use the information provided by users when responding to survey requests?
User Research Statement This User Research Statement explains how iSolutions will use and disclose the information submitted in response to user r... Read more
Email plus-addresses in Office 365
The University email provider (Microsoft Office 365) now supports the use of "plus addressing". This allows you to use an unlimited number of addre... Read more
How do I add documents or files to SharePoint Online (SPO)?
You can add files to your SharePoint Online site by doing one of the following (note that you cannot upload a file larger than 15GB in size... Read more
Dell Display Manager (DDM)
This article provides information about the Dell Display Manager utility for Dell monitors. Learn how to download the Dell Display Manager utility ... Read more
Using unsupported apps or online services
What to consider before using an unsupported app or online service Thinking of using an app or online service in your teaching which is not provid... Read more
Blackboard - How to create an arbitrary course
If you would like to create an arbitrary Blackboard course, you will need to complete an Arbitrary Blackboard Request form. An “arbitrary” course ... Read more
Can I restore content in my University OneDrive?
If you accidently delete a file or folder in your University OneDrive then you may be able to recover it from later from your OneDrive recycle bin.... Read more
How do I find out about electronic submission of assessments using Blackboard?
Blackboard provides a number of methods that allow for the electronic submission of assessments online. You can find more information on the Blackb... Read more
How to disable iCloud Drive on Apple macOS
This articles explains how to turn off iCloud Drive on Apple macOS. Table of Contents Disable iCloud Drive feature while upgrading to Ventura... Read more
Adding a sender to your list of safe senders in Outlook
This article guides you on adding a sender or domain to a list of safe senders in Outlook. To avoid messages from known external addresses being ... Read more
Cyber Essentials Certification
This article explains what is the Cyber Essentials Certification and provides direct link to the University Cyber Essentials Compliance and the In... Read more
Linking to Knowledge Base (KB) articles
This article explains how to generate a "generic" article URL able to redirect users to the latest version available. Table of Contents How t... Read more
Best browsers for Microsoft 365 applications for the web
This article list the best browsers for getting the best from Microsoft 365 applications for the web. Laptops and desktops If you want to get the... Read more
Web browser related issues when accessing the Git service
For information about what web browser versions are supported when using the University's Git service at https://git.soton.ac.uk please see https:/... Read more
Downloading VMware Fusion and Workstation Free for personal use
This article explains how to download VMware Fusion and Workstation Free for personal use. Table of Contents Overview Main changes What t... Read more
Adobe Creative Cloud Files - Service shutdown
This article suggests what to do if you have synced files saved in Adobe’s Creative Cloud Files folders. The article gives an overview of Adobe's C... Read more
How to set up Adobe Acrobat DC your default PDF viewer using Microsoft Edge
Using Microsoft Windows, it may happen that your PDF files are not opened by Adobe Acrobat DC. That is because Windows 10 uses by default Microsof... Read more
Fixing Endnote 20.1.0 on Macs with M1 /M2 CPUs
This article guides you solving an issue occurring while running Microsoft Word and EndNote (version 20.1.0) on macOS with Apple silicon M1 / M2. ... Read more
Mailbox storage limits in Outlook
This article guides you finding how to find your mailbox storage limits and see how this space is used. Table of Contents Mailbox storage li... Read more
GraphPad License expiring 31 August 2022
We expect the GraphPad annual license will be renewed before the expiry date 31-Aug-2022. We hope to be able to send you a new Serial number and a... Read more
How to create a Meeting Poll using Microsoft FindTime
This article guides you on creating a Meeting Poll in Outlook using Outlook for the web or the desktop client for Windows and macOS. Table of Co... Read more
Short Dial Codes
Short Dial Codes are provided for reaching commonly used external numbers, e.g. other universities. These codes are provided to save time in diall... Read more
How do I connect a monitor to a computer?
1. Connect the monitor to the computer using the data cable provided with the monitor. There are several types of monitor port (or socket) includin... Read more
How to sync Outlook contacts on Android and Apple iOS
This article guides you on synchronising the contacts on your mobile / tablet with Outlook app. Please note that: When the Sync option is enabl... Read more
Turning on notifications on Microsoft Forms
This article explains how to turn on the option “Get email notification of each response” in forms created using Microsoft Forms. Table of Conte... Read more
How do I open a shared calendar in Outlook?
To open a shared calendar: In Calendar, on the Home tab, in the Manage Calendars group, click Open Calendar, and then click Open Shared Calendar... Read more
Network Point Installation Request
If you would like to request the installation of IT network points across the University estate, you will need to complete a Network Point Installa... Read more
Accessing Peer-to-peer (P2P) networking applications
This article explains what is a Peer-to-peer (P2P) networking application. It also talks about the University policy and gives guidance if you need... Read more
Good practice for creating a PDF from your Word file
This article guides you on creating a PDF file from a Word file and provides useful references to learn good practices for accessibility. This gui... Read more
Windows Defender Quick Start Guide
Windows Defender Quick Start Guide Windows Defender is an antivirus program provided by Microsoft to help protect computers from spyware and ma... Read more
Installing Ansys Lumerical
This article guides you on installing Ansys Lumerical and provides external references in case you face troubles during the installation process. ... Read more
How do I get the MySouthampton mobile app?
The MySouthampton app, is the University of Southampton's official smart device for students and staff giving you access to map services, emails an... Read more
How do I install CorelDRAW Graphics Suite?
CorelDRAW Graphics Suite is a number of graphic design applications used in vector illustration, photo-editing and website design. If you are a st... Read more
How do I request a new report or a change to an existing report?
To request a new report or a change to an existing report, please complete the form below and attach it in an email message to serviceline@soton.ac... Read more
How to show your content on the screens in rooms 2063 and 2065 at the Sir James Matthews building
This article explains how to show your content on the screens available in rooms 2063 and 2065 at the Sir James Matthews building. This article al... Read more
How do I find out about Blackboard - the Virtual Learning Environment?
Blackboard is a tool used by many lecturers to share course content with you. Items most commonly shared in this way are lecture slides, examples a... Read more
How do I create a team in Microsoft Teams?
First read our best practice guidance on Teams (below) Go to the Office 365 homepage - www.southampton.ac.uk/365/ Click the icon for Teams (if... Read more
How to sign a PDF with your Digital Signature Certificate
This article explains how to create your digital ID on Adobe Acrobat, how to create a Digital Signature Certificate and how to sign a PDF with your... Read more
Microsoft Dynamics for Postgraduate (PGT) Admissions
This article gives you an overview of Microsoft Dynamics and explains to professional services staff how to sign in. The article also provides a li... Read more
How do I print, copy and scan if i have forgotten my ID card?
If you have forgotton your ID card, you can still use the MFD printers. You can use the MFD screen to log in with your username and password. There... Read more
Good practice for formatting headings in Word 
This Knowledge Base article provides guidance on creating accessible headings in Microsoft Word files. Applying heading styles creates a hierarchy ... Read more
How to log in to ArcGIS Online accounts
This article explains how ArcGIS Pro users can log in to and log out from their ArcGIS Online accounts. Table of Contents Overview How to lo... Read more
Setting up Quiet time on Teams
The feature “Quiet time” on Teams allows you to mute notifications during specific times (or for 24 hours) during specific days. By turning Quit t... Read more
Linux - Useful resources for beginners
This article lists useful resources for students and staff that have just started using Linux and want to improve their skills. Table of Content... Read more
Configuring a Walk-up Location in ServiceNow
Configuring a Walk-up location requires the admin or sn_walkup.walkup_admin roles. Navigate to Walk-up Experience > Administration > Walk-up Locat... Read more
Yealink MP50 phone - User guide
This article is a quick user guide about the Yealink MP50 phones. The content published in this article comes from the supplier’s manual. The sourc... Read more
How to use Jisc Discovery tool
This article gives an overview of Jisc Discovery tool. The article explains how to log in as student or staff, and guides you to take your self-ass... Read more
Vevox (formerly Meetoo) - logging in
University staff can log in to Vevox at https://southampton.vevox.com with their university details which will set them up with a Vevox tutor accou... Read more
Making inclusive font choices
This Knowledge Base (KB) article provides guidance on making inclusive font choices to enhance accessibility in digital and print materials. Select... Read more
Overview of Adobe Generative AI
This article gives an overview of Adobe's Generative AI feature and provides iSolutions' understanding of the current situation related to their ge... Read more
Checking the Synchronisation Status of your OneDrive Client
Checking the Synchronisation Status of your OneDrive Client Microsoft OneDrive is a cloud-based file hosting and synchronisation service which all... Read more
Connecting your meeting OWL to the University WiFi
Do I need to connect my OWL to WiFi? Connecting your OWL to WiFi isn't essential because it works with your computer through its USB connection. H... Read more
Request For Change (RFC) Process - Introduction for non-iSolutions staff
This article explains what changes and Requests For Change (RFC) are within the university informatics systems. The article also gives an overview... Read more
Correcting captions in your Stream and Panopto recordings
The purpose of this knowledge base article is to explain how to correct captions created by Panopto or Stream. Captions on videos help everyone. T... Read more
The Windows 10 self-service update process explained
You may recently have been advised by iSolutions that your computer needs updating to a newer, and supported, version of Windows 10. This is a mand... Read more
What is QlikView?
QlikView is a Business Intelligence tool that allows you to interrogate data and has been consolidated from multiple sources into a single applicat... Read more
University Templates for Microsoft Office
Word, PowerPoint and Email templates The University’s PowerPoint presentation template is available for you to download from the below site, ... Read more
Suspicious emails bounced back to the sender
This article explains why you might receive suspicious emails marked as "undeliverable" by Microsoft Outlook. It also suggests what you should do i... Read more
Installing the Microsoft Defender for Endpoint Installer for macOS
This article explains how to install MS Defender on University-owned macOS computers. You can download the package “Microsoft Defender for Endpoi... Read more
VMWare - Running Windows 11 ARM on M1/2 macOS
This article guides you on running Windows 11 ARM. Macs made after 2020 run on Apple silicon (M1, and M2) do not natively support systems running ... Read more
Dropped emails from Alumni and Zepler email accounts
This article explains why Alumni and Electronics and Computer Science (ECS) graduates are facing issues when automatically forwarding their emails ... Read more
Logging on to a University laptop for the first time when away from campus
If you have received a new University Laptop and have never logged into it before, you will not be able to login in the usual way. Please follow th... Read more
How to restore a Word, Excel, or PowerPoint file stored in OneDrive to a previous version
This article explains how to restore a previous version of a Word, Excel, or PowerPoint file stored in OneDrive. Table of Contents Restoring ... Read more
Request For Change (RFC) Process - Instructions for non-iSolutions staff
This article is for non-iSolutions staff and explains: How to raise a Request For Change (RFC) The different types of RFC How an RFC is struct... Read more
I need help with MySouthampton
I can't see my timetable or the app is not working correctly Before contacting iSolutions you can look at our help pages found here to see if ther... Read more
How do I renew my Windows licence?
If you have received a message to say your Windows licence has expired, please complete the following: Connect to the university’s Virtual Priv... Read more
Can my visitor have a University IT account?
Access to computing facilities is not normally allowed to anyone other than current members of the University (holders of a valid University ID car... Read more
What QlikView applications already exist?
Current QlikView applications are listed below: To request a new QlikView application you will need to raise a Feature Request as described in How ... Read more
How to create automatic replies (Out of office) in Outlook
This article explains how to create automatic replies (also known as "out of office") in Outlook from: any browser Outlook desktop applications... Read more
Good practice for writing links
This knowledge base article explains how to create hyperlinks that are understandable for all users, including people with disabilities. When we fo... Read more
Managing Adobe profiles
This article gives an overview of the new Adobe sign-in experience and gives guidance on solving sign-in issues related to Business and Personal pr... Read more
Where can you learn more about SharePoint Online
iSolutions has reviewed the two linked in learning courses below and recommend them for anyone who would like a greater understanding of SharePoint... Read more
Common issues using PGR Manager
Common issues with PGR Manager are: You cannot access to your account Your supervisory team is incorrect Your middle name is missing The time... Read more
Connecting to the shared desk docking screens
This article guides you on connecting a Windows or Apple computer to a shared desk docking screen. Table of Contents Before connecting your l... Read more
I'm a pre-sessional student - how and when can I set up my new University account?
If you are a pre-sessional student, you will have to wait until you have received your pre-sessional results before you can Subscribe to your new s... Read more
Warning banner appearing on emails sent from external senders
This article explains why Outlook displays a warning banner when you receive emails from external senders. Table of Contents Overview of the ... Read more
Blackboard not loading on Chrome
If you are unable to load Blackboard on Chrome using your personal device, it may be caused by your cookie’s settings. Table of Contents What... Read more
Audio Codes C455HD IP Phone - User guide
This article is a quick user guide about the Audio Codes 455HD IP phones. The article gives an overview of the phone and guides you on doing the ... Read more
How to disable or enable cookies in your browser
This article explains how to enable and disable cookies in Chrome, Edge, Firefox and Safari. We suggest enabling third-party cookies if sites are ... Read more
How to use the 'search' function in the new Library system
Library Search is the new Library system available from 20 July 2022. It introduces new features, a new single search and a modern interface. Throu... Read more
How to request a conference website
We can help you set up a conference site to manage the processes relating to registrations and submissions. How to raise your request All website... Read more
Changes to display name in University directory
In September 2020, iSolutions is updating the display name for all staff and PGR's to the format 'preferred firstname' followed by 'preferred lastn... Read more
Putting tickets On Hold in ServiceNow: Prompt After Instructions
ServiceNow has an automated system for reminding users they have been asked for further information regarding tickets they have raised. This artic... Read more
Requesting IT equipment delivery
This article guides you to request to deliver IT equipment to a home UK address if you are unable to accept delivery to a University office locatio... Read more
How to renew the expiration date of a device's MAC address
This article explains how to renew or re-register MAC addresses which are about to expire on the network. Please note: any university device that ... Read more
Update the manager or dispatchers of a group (ServiceNow)
The manager or dispatcher(s) of a group can only be updated by the group manager. The manager is responsible for making changes to the membership... Read more
How do I invite external (non-Southampton) collaborators to my SharePoint site?
The instructions below take you through the process of adding people who do not have accounts with the University to your SharePoint Team Site (not... Read more
How to protect and manage your passwords using a web browser or KeePassXC
This article explains what a password manager is and how it works. It suggests how to manage your password on a web browser and how to manage the p... Read more
Installing Stata
Stata is an integrated statistical package that provides data analysis, data management, and graphics. Students You can find Stata on all Common ... Read more
Can I continue to use Microsoft Office 365 apps when I'm no longer part of the University?
If you have installed Office 365 applications on your own devices using your University account, once your University account has been disabled/del... Read more
Importing course timetables to Outlook and Teams calendars or Apple Calendar
This article guides you on importing your course timetables to Outlook / Teams calendars and to Apple Calendar. Table of Contents Importing y... Read more
How to create a self-signed digital ID in Adobe Acrobat Pro or Adobe Reader
This article guides you on creating a self-signed Digital ID using Adobe Acrobat Pro or Reader. It also explains how to specify how to create defau... Read more
Managed Synology Service
The Managed Synology Service is to support Departments and Projects to purchase Synology NAS devices and connect them to the University network. iS... Read more
How to update Knowledge Base articles
This article gives guidance on revising Knowledge Base (KB) articles. Staff with access to ServiceNow and permissions can update or amend articles... Read more
How to transfer ownership of files and folders in OneDrive
This article explains how to change the ownership of files and folders stored in OneDrive by using the function "Grant access". It also explains wh... Read more
Quarantined messages in Microsoft 365 Exchange Online Protection (EOP)
This article explains what are quarantined messages in Microsoft 365 Exchange Online Protection (EOP), how to access your quarantine page, and how ... Read more
I can't see my timetables in the MySouthampton app
https://timetable.soton.ac.uk/The Timetable feature is only available for students with individual timetables that are found from: If your timeta... Read more
How do I access an Office 365 shared/generic mailbox on iOS (iPhone/iPad)?
To access an Office 365 shared mailbox on iOS (iPhone/iPad): Go to Settings > Mail > Accounts. Select Add Account. Select Other > Add Ma... Read more
Blackboard Ultra
This article gives you an overview of Blackboard Ultra and explains the difference between Ultra and Original. The article also provides a link to ... Read more
Setting up and configuring surveys using Qualtrics
This article guides you on setting up your first survey in Qualtrics, configuring your survey, and managing your results. To know more about Qualt... Read more
How to update your laptop login password on university-own laptops
This article explains how to update the password of your university-owned laptop. Table of Contents Instructions for Windows users Instructi... Read more
How to configure the VMware Horizon Client 5.5.3 for connecting to the VDI
You can connect to the University of Southampton Virtual Desktop Infrastructure (VDI) from university-owned laptops / desktops or using your own de... Read more
How do I use my Astra 4422 phone
This user guide is to help staff use the Astra 4422 desk phone. It is a complete user guide covering all aspects of the hand set and how to use a... Read more
How to upgrade a Mac Operating System (macOS)
This article explains how to upgrade the Operating System on your Apple computer. Table of Contents How to upgrade from macOS Ventura or late... Read more
Moving from Clustermarket to Microsoft Bookings
This article guides you on finding guidance on Microsoft Bookings if you are no longer able to use Clustermarket. Table of Contents Overview ... Read more
Working with documents on your desktop while away from campus
Before we begin, here are a few important points to be aware of. Your data is your responsibility. iSoutions provides the pl... Read more
High Performance Computing (HPC) at the University
This article gives an introduction to High Performance Computing (HPC) and explains how to access HPC. Table of Contents An introduction to H... Read more
Removing personal information from Microsoft Word, Excel, and PowerPoint documents
This article guides you on removing personal information and hidden data from Microsoft Word, Excel, and PowerPoint. Table of Contents Overvi... Read more
PGR Manager
PGR Manager has replaced PGR Tracker and manual processes in Humanities and the Faculty of Medicine. PGR Manager is used by our postgraduate resear... Read more
How to create or edit an email signature in Outlook
This article guides you on creating or editing an email signature using Outlook desktop client and Outlook for the web. The University has issued ... Read more
LinkedIn Learning
This article gives you information on LinkedIn Learning and direct access to courses designed to improve your soft and hard skills. Table of Con... Read more
How do I install Endnote?
Staff EndNote can be installed on all staff desktops and laptops via the “Additional Software” icon on the desktop.Staff and Students can take adv... Read more
How to find the manager of a group in ServiceNow
Changes to the membership of a ServiceNow group can only be made by the group manager. If changes need to be made to a group for which you are not ... Read more
Sharing documents publicly from SharePoint Online and OneDrive
Sometimes it's necessary to share documents with people who you don't know. This means not having an email address to provide shared access to a do... Read more
MapDrives GUI tool
The MapDrives GUI is a tool that will assist you in mapping common University network drives onto your personal PC or field build laptop. Table ... Read more
How do I report building maintenance or access issues?
If you have any issues that relate to buildings maintenance, door access, key or lock requests, please go to the Planon Self-Service website.This c... Read more
Problem Management in ServiceNow
This article guides you on creating a problem ticket, progressing the problem, and managing incidents in ServiceNow. Table of Contents What i... Read more
Adding a calendar or a shared calendar to Outlook
This article guides you on adding a colleague’s calendar or a shared calendar to your list in Outlook. It explains also how to delete one calendar ... Read more
Installing ArcGIS
ESRI ArcGIS is a geographic information system (GIS) for working with maps and geographic data. This article guides students and staff on: findi... Read more
How to add or update my contact details on the internal telephone directory
This article guides you on updating or adding contact details on the on the internal telephone directory using Subscribe. Table of Contents C... Read more
What will/won't work when using my university desktop from home?
Please select the type of system you have, or will be taking away from campus. Windows Mac Linux Windows ... Read more
How to access Symmetry
This article explains how to get access to Symmetry and how to create a shortcut to your desktop. Instructions are for Windows users. Table of C... Read more
How to create reports and dashboards in ServiceNow
This article explains how to create reports and dashboard in ServiceNow. Table of Contents Overview Reports Dashboards Video tutori... Read more
How to remove a university account from your own computer
This article explains how to remove a university account from your own computer. It might happen that you are unable to sign into Teams or other M... Read more
Auto email forwarding
Automatic email-forwarding from your university account to external email accounts (for example a Google account) poses a significant security risk... Read more
Unsupported Software
iSolutions allows the use of some free to use (Open source) software. As the software is not managed by iSolutions, our support will be limited. W... Read more
How to access Jira, Trello, or Confluence
This article explains how to log into Jira, Trello, Confluence or other Atlassian products using your university account. You can log in to: Ji... Read more
Removal of Adobe CS6 from university computers
This article explains the reason why iSolutions is removing Adobe Creative Suite 6 (also called Adobe CS6) from Common Learning Space (CLS) worksta... Read more
What to do if your university-owned device is broken
This article explains what to do if your university mobile or tablet is broken. iSolutions might be able to repair your device, though there might... Read more
Enable desktop notifications (ServiceNow)
This article explains how to receive desktop notifications when processing chats and/or walk-ups within the Service Operation Workspace in ServiceN... Read more
What happens after raising a ticket or submitting a form
This article explains what happens after raising a ticket or submitting a form. It also explains how to view and update your ticket. Table of Co... Read more
Using the Blackboard Accessibility Dashboard
The Blackboard Accessibility Dashboard is designed to give stakeholders a high-level view of the digital accessibility of content uploaded to Black... Read more
How to assign a ticket to another group or tenancy in ServiceNow
The guidance below explains how to assign an incident (INC) or a request ticket (RITM) to another team within ServiceNow. If you have any queries ... Read more
Emails sent from ServiceNow to an ingested address are ignored
This article explains why emails sent from ServiceNow to an ingested address are ignored. It also suggests other ways to refer to another group in ... Read more
Chat group manager role: Agent Chat (ServiceNow)
Agent Chat is the chat service within ServiceNow. Agent Chat allows you to communicate with your customers (staff or students), send knowledge base... Read more
How to share a calendar in Outlook
You can send a sharing invitation to colleagues and people outside the University using Outlook. By doing this they can view your calendar in their... Read more
Moving filestore from one account, to another.
If you have a new UoS IT account and need to transfer files, folder and other content from your old account, please follow the instructions outline... Read more
eAssignment - Overview and getting started
This article provides and overview of eAssignments and a list of useful links where you can find support and further information about the universi... Read more
Managing permissions and shared links in SharePoint
This article guides SharePoint owners and administrators. It guides on changing permissions in SharePoint to let the right people access your data.... Read more
How to book a Common Learning Space (CLS) room
This article guides staff booking Common Learning Space (CLS) rooms. Common Learning Space rooms range can be, for example: Teaching spaces T... Read more
How to update device drivers and BIOS firmware on Windows devices
This article gives an overview of device drivers and BIOS firmware. It also shows how to update device drivers on Windows 10 and Windows 11, and ho... Read more
Second Hand IT Equipment Request
If you would like to request second hand equipment, and have specific reasons that second hand equipment is a suitable option, you will need to com... Read more
How to create a private appointment and change the visibility of my calendar on Microsoft Outlook
You can change the visibility settings of your appointments from public to private. University calendars share appointment details by default to a... Read more
iSurvey / Qualtrics conversion course
This is a guide to using Qualtrics for those who are experienced with iSurvey. This guide will cover how to achieve all possible functionality in ... Read more
Supported and unsupported tools for teaching activities at the University of Southampton (UoS)
Want to use an app or online service in your teaching which is not supported by the University? This guide explains what to consider first. “Suppo... Read more
How to archive emails in Outlook
This article gives an overview of Microsoft Exchange online and explains how you can archive your emails (and email folders) in Outlook. This arti... Read more
Downloading and installing NVivo
This article guides you on downloading and installing NVivo 14 on university-owned computer and personal devices. NVivo R1 can be installed on tea... Read more
How to add University Key Dates to my office 365 calendar
This article guides you on installing Calendar dates (including calendar and academic dates such as start / end of terms) and Governance dates (suc... Read more
How to synchronize files using OneDrive on Apple macOS 
This article explains how to install and set up OneDrive on Mac, change the location folder, turn on Finder integration, and sync your SharePoint s... Read more
Reporting a lost or stolen device
This article gives guidance on reporting a lost or stolen device. It contains instructions about: how to report your lost or stolen device to iS... Read more
How to set up a delegate in ServiceNow
If you are going to be absent from work, you can set up a Delegate to manage your approvals, tickets and other items within ServiceNow on your beha... Read more
Audio Codes 405HD IP Phone - User guide
This article is a quick user guide about the Audio Codes 405HD IP phones installed all around the university. The article gives an overview of the... Read more
How to make changes to the membership of a ServiceNow group
Members of a team within ServiceNow are set up as a group. Groups members can resolve incidents and requests, approve change requests, and receive ... Read more
SUSSED log in - Common issues and fixes
This article explains how to fix common issues related to logging in to SUSSED. You must have a University username and password to be able to log... Read more
How to add or change your profile picture on your Microsoft 365 account
You can change your profile picture in Microsoft 365 from: Outlook Teams, using your desktop / laptop Teams, using your Android / iOS device ... Read more
Uploading files or folders from your local storage to OneDrive
This article guides you in uploading and saving files or folders to OneDrive. Find more information about Microsoft OneDrive and how it allows you... Read more
Setting up rules in Outlook
This article guides you on setting up rules in Outlook desktop application (the one you download and install in your computer) and Outlook for the ... Read more
How visitors and guests can access the "Wi-Fi Guest" network
This article guides you on connecting your device to the university "WiFi Guest" network. Guests and visitors to the University can access this f... Read more
Application for temporary access to University IT resources (Conference accounts)
This form is intended for conference and event use only, and will give your delegates access to I.T. workstations for the duration of your event: ... Read more
Upgrading your university-owned computer from Windows 10 to Windows 11
This article explains how to upgrade your university-own computer to Windows 11. This article is for users with a device that is compatible with W... Read more
How to find the Asset number of a University-owned device
This article explains how to find the Asset Number (once called Asset Tag) on a device owned by the University of Southampton or managed by iSoluti... Read more
Cyber Security Training with KnowBe4
This article provides an overview of KnowBe4, the university partner chosen to deliver several cyber security awareness training courses. The artic... Read more
Telephony Liaison Officer (TLO) guide
This article describes the role and the expectations of a Telephony Liaison Officer (TLO). It also explains how a Telephony Liaison Officers manage... Read more
Qualtrics: The University's preferred survey tool
Qualtrics is a very powerful and feature-rich survey tool, which iSolutions recommends to anyone who needs to create sophisticated surveys as part ... Read more
Generic Email Account Access Request Form
If you require access to a Generic Email Account, you will need to complete a Generic Email Account Access form. You will require the following... Read more
How to check how much space you have left in your OneDrive storage
This article explains how to check how much space is available in your OneDrive and how much space is used by every file stored. Table of Conten... Read more
How to create an incoming chats list in Agent Chat (ServiceNow)
As an agent, you can create a list within Agent Chat that allows you to see all incoming chats waiting to be accepted by your team (queue). Tabl... Read more
Halls Wi-Fi connection problems
This article gives guidance on fixing issues while connecting your device to the Wi-Fi network in the Halls of Residence. Table of Contents S... Read more
How to access your personal filestore (My Documents) away from campus
This article explain how to access your university filestore from Windows, macOS, and Linux when you are away from campus. This guidance is for la... Read more
Accessing Discoverer through the Southampton Virtual Environment (SVE)
This article explains how to access Oracle Discoverer (also called DISCO) through the Southampton Virtual Environment (SVE). Table of Contents ... Read more
Common Learning Spaces (CLS) workstation rooms
This article describes what a workstation room is and gives instruction on finding workstation rooms on Highfield campus and at all University loca... Read more
Mobile devices management information
This article gives guidance about the new management policy related to University owned and provided assets, mobile devices included. Table of C... Read more
Clearing Teams cache
This article guides you in clearing the Teams cache on Windows and Apple computers. Clearing the cache on your device can solve the issues you’re ... Read more
Room Service: granting access for a staff member
This article gives guidance to Residence Administrators and staff about granting access to the Room Service Application: Residence Administrator... Read more
Adding Business World (Agresso) Excelerator and BIF add-ins to Excel - Finance Staff
This article guides you on adding Unit4 Batch file inputter and Unit4 Report Engine to Excel. Instructions are for Finance staff mainly. Table ... Read more
Creating a site in SharePoint
This article guides you on creating a Communication or Team site in SharePoint. It also provides useful guidelines and links about managing your Sh... Read more
Requesting an extension to a computing account
You are entitled to a computing account as long as you are a member of the University. When you leave the University, you are given a grace period ... Read more
Why do I see "You do not have access to this record" when trying to view some tickets in ServiceNow?
This article explain why you might see the error message "You do not have access to this record" while viewing a record in ServiceNow and what to d... Read more
How to clear cookies and cache from your internet browser
This article guides you on clearing cache, history, and cookies from the following browsers: Chrome Edge Firefox Safari Opera. Instructio... Read more
RAM and SSD - Catalogue and prices
This article shows the list of Random-Access Memory (RAM) and Solid Status Drive (SSD) prices. This list is regularly updated, though prices migh... Read more
Add a delegate to manage your emails and calendar
This article guides you in adding and managing delegate permissions (or full access) to your emails and calendar in Outlook. Table of Contents ... Read more
Virtual Machines
Please find here below the list of prices and the Virtual Machine (VMware) options. Table of Contents Virtual Machines pricing Requests f... Read more
Academic Software Requests - Annual Software Trawl 2024 / 2025
This article explains how to request software by completing and submitting the Academic Software Requests form. Table of Contents Background ... Read more
Research thesis – How to produce it in Microsoft Word and converting it to a PDF/A-3
This article contains a list of useful links about producing and converting your research thesis to a PDF/A-3. It contains direct links to the univ... Read more
How to return, reassign, or dispose of university-owned IT equipment
This article explains what to do if you need to: Return university-owned devices to iSolutions Return IT equipment such as monitors, keyboards,... Read more
Change a password on shared or generic accounts
Follow the instructions below to change a password on a shared or generic account using Subscribe. Table of Contents Step-by-step process Re... Read more
Issues installing SAS, Solidworks and Microsoft Remote Desktop on Windows Home Edition
This article guides you: running SAS, Solidworks and Remote Desktop from a computer with Windows Home upgrading your Windows Home version to Wi... Read more
Installing Windows 10 on macOS hardware by using VMWare Fusion
This article explains how to install Windows 10 on macOS hardware by using VMWare Fusion. The following instructions are for Apple macOS devices (l... Read more
Restoring Wi-Fi Connectivity
This article guides you restoring Wi-Fi connectivity when you are working on Campus or at home post loss of Wi-Fi connections on your device follow... Read more
Shared desks - How to see where your team and colleagues are sitting 
This article guides members of staff to see where your team or your colleagues are sitting using Microsoft Outlook. Table of Contents Video t... Read more
Cyber Essentials Compliance
This article will guide you on the requirements for Cyber Essentials, what to do to ensure your university provided computing devices are compliant... Read more
How to request toners, consumables, and paper for university-managed printers
This article explains what to do if you need to order printer toners, consumables, and paper. It also suggests the necessary forms if you need to r... Read more
Accessing and downloading Adobe Creative Cloud software
This article guides you on downloading and accessing Adobe Creative Cloud (Adobe CC) on: Your personal computer A computer managed by iSolution... Read more
Student resources
This article contains a list of useful links you can find as well on the University’s website and on the following pages: Welcome | University ... Read more
User Profile Information
Personal Information Your preferred name, location and contact details are managed through Subscribe (allow 24 hours to update to ServiceNow). If... Read more
Reporting Phishing or SPAM messages
This article gives you information about phishing emails, spam messages, and how to report them. Table of Contents Phishing emails Know mo... Read more
Audio Visual (AV) equipment hiring costs for non-teaching purposes
This article shows the price list of Audio Visual (AV) equipment for non-teaching purposes. The iSolutions AV Store can provide equipment to: Al... Read more
Introduction to ServiceNow
The guidance in this article is for anyone managing queries within ServiceNow. ServiceNow is the IT Service Management tool used for logging and t... Read more
Deployments collection point
This article gives you information about iSolutions Deployments collection point. Please arrange an appointment (date and time) with one of our De... Read more
Guidance for students leaving the university or becoming staff
This article gives students instructions about their university IT account whether they are leaving the university or becoming staff. Students nee... Read more
Telephone Liaison Officer (TLO) list
A list of Telephone Liaison Officers (TLOs) from across the University is below - you should contact your TLO if you need any advice relating to te... Read more
Shared desks etiquette
This article gives guidance on using shared desks. It also explains what to do in case of fault or missing equipment. Table of Contents Overv... Read more
All.Soton mailing list application
This article guides you on discovering what All.Soton is and how it works, how to find a mailing list, and how to contact the list moderators when ... Read more
NHS users – How to access your profile and the university markers applications
This article is for NHS staff who need to get access to applications and resources for marking from the University of Southampton. Members and staf... Read more
How to set up a shared office in Outlook
This article guides teams on setting their offices up with shared desks. The process includes instructions about: Filling out the “Booking tool ... Read more
How to book a Hybrid Meeting room
This article gives guidance on Hybrid Meeting rooms and how to book them using Microsoft Outlook or Teams. Table of Contents Introduction Ho... Read more
How ECS students can access remotedesktop.soton.ac.uk using a Remote Desktop app
This article explain how to access a remote desktop through the Remote Desktop app or the browser. This article is for Electronics and Computer Sci... Read more
AI meeting assistant tools – Best practices about privacy
This article is intended to help you identify whether you are using an AI-based meeting assistant or transcription tool, whether one has joined a m... Read more
Agent Chat (ServiceNow)
Agent Chat is the chat service within ServiceNow. Agent Chat allows you to communicate with your customers (staff or students), send knowledge base... Read more
ServiceNow upgrade: November 2023
ServiceNow will be upgraded to the latest release on Monday 13th November 2023. Table of Contents Search Dark theme Agent Workspace/Service... Read more
Lists.soton.ac.uk – User and Admin guides
This article gives an overview of the University’s mailing list management software Sympa and its interface. Table of Contents What is Lists.... Read more
How to download and install Microsoft 365 applications
In 2020, Office 365 was renamed to Microsoft 365, and currently both names are being used. The term Office 365 is used to cover the core apps of Wo... Read more
How to find out which Operating System (OS) version your device is using
This article guides you on finding which Operating System (OS) version your device is using. Table of Contents Windows users What to do if... Read more
WebSIS Banner Frequent Asked Questions (FAQs)
WebSIS is a tool which presents a user-friendly interface for searching the Banner Student Information System, specifically searching for students.... Read more
WebSIS Certificate not working on Windows 10
Due to a certificate issue we are having to push out an urgent change to WebSIS. This article will cover the steps you will need to take to ensure ... Read more
Storing files using OneDrive, Teams, SharePoint, or Research Data
This article guides you on choosing the best location to store data using OneDrive, Teams, SharePoint, or Research Data. It also highlights the bes... Read more
Microsoft Teams Softphone – Support and FAQs
This article guides you in setting up Microsoft Softphone and gives you information on using it from your device. Table of Contents Before th... Read more
How to download and install SPSS statistics
This article guides you on installing SPSS on Windows and Apple macOS computers. SPSS is available to all members of the university. Table of C... Read more
Requesting a new website or content changes on a web page
Researchers, members of academic units, and professional services can request a new website. They can also request changes to content already publi... Read more
Administrator account and rights on university-owned computers
This article explains what administrator rights (also called admin rights) are. The article provides the following information: Lists part of th... Read more
How do I access Office 365 using the Outlook Web App (OWA)?
In a web browser, sign in to Outlook Web App Go to https://www.southampton.ac.uk/365/ The email address you enter should be in the following fo... Read more
How to install Adobe Acrobat Pro
This article gives instructions on installing Adobe Acrobat Pro on: Personal devices owned by staff and Postgraduate Research Students (PGRs) U... Read more
iSolutions Stores - Location and opening times
This article gives you information about iSolutions Stores. If you need information about the Deployments collection point, please read the articl... Read more
How to use Microsoft Teams Softphone
In the article below you will find guidance about how to make and receive external calls using Teams Softphone. You can also find a list of best pr... Read more
How to access your Alumni email account
This article guides you accessing your alumni email account. Table of Contents Alumni account creation Username and password How to access ... Read more
How to add or remove an email account to Microsoft Outlook
This article is for University staff and students who need to add their University email account to a personally owned / non-university-provided de... Read more
How to amend your bank account details on Student Record Self Service
This article guides you in amending your bank account details using Student Record Self Service. Step-by-step instructions: 1. Log in to your stu... Read more
How to manage your university and computing account using Subscribe
This article explains how to manage your university and computing account using Subscribe. It also explains how to add a secondary contact email, c... Read more
Microsoft 365 License Comparisons (A5 & A1)
The University upgraded its Microsoft licencing for staff and students in May 2020, investing in the most comprehensive plan available known as the... Read more
Shared email accounts: how to request a new account, a renewal, or a change of owners
This article guides you on requesting the creation of a new shared email account, requesting a renewal of an account already created, or requesting... Read more
University's Hardware Provisioning Policy
This article reports the latest version of the Staff IT Hardware Provision Policy approved by the University. This policy is designed to: Provi... Read more
Staff resources
This article contains a list of useful links you can find as well on the University’s website and on the following pages: University IT SharePo... Read more
How to find out the MAC address on networked devices
This article describes how to find the MAC address of a networked device for many of the most popular device types. The MAC address is a unique ... Read more
Connecting your devices to the internet network in the Halls of Residence 
This article gives guidance on connecting your device at the University’s internet network from the Halls of Residence. You can connect: Mobiles... Read more
How to download software
This article explains how to download software for academic purposes from: iSolutions' Software Center or The University of Southampton Softw... Read more
How to book standard meeting rooms or shared desks using Room Finder
This article guides staff booking a standard meeting room or a shared desk (also called "hotdesk") using Microsoft Outlook or Teams. Students can ... Read more
How to access the Shared Resource Filestore
This article guides you on requesting access and accessing a Shared Resource Filestore (“J:Drive” or "M:Drive", for example). Table of Contents ... Read more
How to add or remove shared email accounts in Outlook
Follow the instructions below to add or remove shared email accounts using Microsoft Outlook. Table of Contents How to add a shared mailbox ... Read more
How to print using the university printers from a university-owned computer
This article explains how to print your documents from a university-owned computer. This article is for staff and students using computers managed... Read more
Reducing a document photo image size
This article gives you an overview of how to reduce a photo image without losing quality. When you need to upload a photo into the student record ... Read more
How to access Southampton Virtual Environment (SVE) and Common Learning Spaces (CLS) from remote
This article guides you to access Southampton Virtual Environment (SVE) and Common Learning Space (CLS) workstations from remote. Table of Conte... Read more
How to connect your laptop to eduroam Wi-Fi service
You can connect your laptop to eduroam using your University email and your password. eduroam (education roaming) is the secure, world-wide roami... Read more
MyEngagement – Getting started guide for academics and administrative staff
This article provides guidance for academics so that they can get started with the brand-new system "MyEngagement". By following the instructions b... Read more
How to connect mobiles and tablets to eduroam Wi-Fi service
You can connect your phone or tablet to eduroam using your University email and your password. eduroam (education roaming) is the secure, world-w... Read more
How to set up and manage Microsoft Multi-Factor Authentication (MFA)
This article will guide you on configuring your Multi-Factor Authentication, setting it up on your devices, managing it and setting up a second met... Read more
Computer and IT equipment - Catalogue and prices
This article lists the computer available from our main supplier and provides specifications and prices. It also explains what to do in case you wa... Read more
How to print using the university printers from your own device
This article explains how to install university-owned printers on your own computer and how to print from several devices. It also provide guidanc... Read more
How to set up the Virtual Private Network (VPN) via GlobalProtect
The University provides a Virtual Private Network (VPN) service for you to connect and login to the University network from off-campus locations or... Read more

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