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Logging on to a University laptop for the first time when away from campus
Updated: 2020-04-29         Article # KB0061464
If you have received a new University Laptop and have never logged into it before, you will not be able to login in the usual way. Please follow th... Read more
Learning Space Projectors - How to switch them on
Updated: 2020-06-26         Article # KB0014436
Projectors and display screens are switched on by using the Crestron touch screen or a button panel on lecterns/benches.Please ensure that, on butt... Read more
What training courses are supplied by iSolutions?
Updated: 2021-01-08         Article # KB0011695
Our training team provide support and training on a number of the University's IT packages. Further details about what training courses are offered... Read more
Managing custom permissions in SharePoint Online
Updated: 2021-03-09         Article # KB0043147
There are a large number of ways to provide custom permissions in SharePoint Online e.g. so that a sub-site of your site visitors have access to re... Read more
Add a delegate to manage your mail and calendar
Updated: 2023-06-14         Article # KB0082669
This article guides you in adding and managing delegate permissions (or full access) to your mail and calendar in Outlook. Table of Contents ... Read more
How do I to re-add my non-MFD networked printer?
Updated: 2021-01-08         Article # KB0017754
Please contact ServiceLine to get the fully qualified name of the printer you need to re-add. Once this has been received Click the Start button... Read more
How do I print, copy and scan if i have forgotten my ID card?
Updated: 2021-01-08         Article # KB0011649
If you have forgotton your ID card, you can still use the MFD printers. You can use the MFD screen to log in with your username and password. There... Read more
How to schedule an out-of-office status in Teams
Updated: 2022-05-09         Article # KB0081097
It’s a good practice to set up an out-of-office message when you are on vacation or not working. This helps colleagues and people outside the Unive... Read more
Disable Downloading Folders in Outlook
Updated: 2022-08-17         Article # KB0082520
It may happen that Outlook shows your folders (or sub-folders) in the web version and not in the Desktop one. You can solve this issue by following... Read more
Disable "New Mail" desktop alerts for specific account(s)
Updated: 2021-01-08         Article # KB0012254
This guide is intended for users who manage several email accounts on Outlook and would like to disable "New Email" desktop alerts for a specific a... Read more
Dynamics CRM - missing Applicant on Application
Updated: 2022-11-18         Article # KB0082645
This article explains how Admissions advisors can fix a missing applicant. Applications should always have an applicant assigned. Table of Cont... Read more
I am being asked to pay for a course in LinkedIn Learning. Do I have to pay?
Updated: 2021-01-08         Article # KB0042400
Not as long as you are a current member of staff or current student at the University. We suggest that if you are offered a useful looking course b... Read more
How do I create a rule in Office 365 to filter student emails?
Updated: 2021-01-08         Article # KB0038297
How can I create a rule to filter student emails? Student emails can be filtered based on the following email header: x-soton-user: student ... Read more
How do I remove the "Birthdays" calendar from my office 365 calender?
Updated: 2021-01-08         Article # KB0041386
Open your mailbox by going to https://outlook.com/soton.ac.uk Click the cog in the top right Click the “Calendar” link at the bottom right... Read more
How do I know if there has been any problems with the sync between OneDrive and my device?
Updated: 2021-03-09         Article # KB0070314
On a Windows device in the bottom right hand corner of your screen, you will see a blue cloud. (Note: you may have to click the up arrow to see the... Read more
How to Enable Modern Authentication for Office 2013 and Office 2016 Applications
Updated: 2021-01-08         Article # KB0059904
The University is moving towards modern authentication technologies in a drive to ensure optimal security practices and processes including MFA. Wh... Read more
How to use Jamfp Self Service app on macOS
Updated: 2023-05-26         Article # KB0082346
Self Service is a Jamfp application useful for installing, reinstalling or updating software. If you are using a macOS computer managed by iSolutio... Read more
How do I find out about Bob National, the TV Service?
Updated: 2021-01-08         Article # KB0011327
BoB (Box of Broadcasts) National is an innovative shared online off-air TV and radio recording service for UK higher and further education institut... Read more
How do I add a Box of Broadcasts video to Blackboard?
Updated: 2021-01-08         Article # KB0011329
To add a Box of Broadcasts video to Blackboard: Click on the Embed button after the video and click "WAYFless URL". Paste the link into Blackboard... Read more
Deleting applications from Apple Mac computer
Updated: 2022-05-05         Article # KB0081026
To delete applications obtained from the Apple App store You can use Launchpad to delete applications that were downloaded from Apple App Store. T... Read more
Blackboard Arbitrary Course Rollover Request
Updated: 2021-01-08         Article # KB0011800
If you would like to create an arbitrary Blackboard course, you will need to complete a Blackboard Arbitrary Course Rollover Request form. An “arb... Read more
Computer and Office Moves
Updated: 2021-01-08         Article # KB0012115
If you are moving desks or moving offices and you need help moving your computer, please put in a portering request on the Planon system to have yo... Read more
How do you use Flow to support University processes
Updated: 2021-01-08         Article # KB0039335
Microsoft Flow is a workflow tool similar to consumer products like If This Then That (IFTTT). Flow is very powerful but can be used to create sig... Read more
Windows 10 Upgrade Notification
Updated: 2022-08-17         Article # KB0082517
Guidance on updating Windows 10 computers as soon as users receive a notification asking for installing the new version. Table of Contents No... Read more
How do I see the original URL in an Office 365 email when protected by ATP safelinks?
Updated: 2021-01-08         Article # KB0040186
ATP Safe Links , a feature of Office 365 Advanced Threat Protection (ATP), can help protect a organization from malicious links used in phishing an... Read more
How to unlock (Read-Only) folders showing a padlock icon on a Mac computer
Updated: 2021-01-08         Article # KB0057989
It is possible to (accidentally) lock folders in macOS so that they are read-only and protected from accidental deletion. This can happen to both l... Read more
Bookmarks backup and restoration using the "Sync" function
Updated: 2022-07-26         Article # KB0082475
Browsers such as Microsoft Edge, Google Chrome and Mozilla Firefox all allow you to create an account and use it to synchronise content such as boo... Read more
How do I manage a committee using SharePoint Online
Updated: 2021-01-08         Article # KB0039901
iSolutions has created a template to help with creating/managing a committee using SharePoint Online. Note that this is fairly basic at... Read more
Office 365 on SVE/VDI - "Unlicenced Product. Sign in to Set Up Office" Warning
Updated: 2021-01-08         Article # KB0058702
Following the change in the University's external authentication processes, there is an issue with Office on SVE. Office 365 is configured to activ... Read more
How to update your laptop log in password on university Windows laptops
Updated: 2021-01-18         Article # KB0068851
If you reset your university password and are working on a university computer away from campus you will find that you many have lost access to out... Read more
Potential Issues with New Mac operation system macOS Monterey
Updated: 2021-10-22         Article # KB0076117
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How do I use Adobe Connect for videoconferencing?
Updated: 2021-01-08         Article # KB0011698
Adobe Connect is a web based communication and collaboration tool which allows users to setup and run online meetings. These meetings can include w... Read more
Windows Defender Quick Start Guide
Updated: 2021-01-08         Article # KB0051321
Windows Defender Quick Start Guide Windows Defender is an antivirus program provided by Microsoft to help protect computers from spyware and ma... Read more
What software is available on iSolutions HPC systems?
Updated: 2021-01-08         Article # KB0011735
List of all available software modules can be viewed using module command on Iridis or Lyceum login node: module av A few software packages are n... Read more
Can I stop Mircosoft Edge being my default browser?
Updated: 2022-05-17         Article # KB0017749
Microsoft are heavily promoting their new "Edge" browser, to the point where we are unable to stop it from being your initial default browser. You ... Read more
NWChem RPM installation under RedHat/CentOS 7 x86_64
Updated: 2022-11-10         Article # KB0082611
This article guides you installing NWChem RPM on RedHat/CentOS 7 x86_64. Step-by-step instructions Enter sudo yum update Enter sudo yum insta... Read more
Install eSigner/Gemalto/PT-X software
Updated: 2020-05-06         Article # KB0059934
Requirements: payment software must only be used on a University Windows PC (/Laptop) and you will need to connect to VPN to install additional sof... Read more
How do I find out about other storage locations?
Updated: 2021-01-08         Article # KB0011323
Below you find information regarding other University sotorage locations: The Learning and Teaching Enhancement Review and Action Plan (LTERAP) T... Read more
How do I save documents locally to my University machine (such as C:\local)?
Updated: 2021-01-08         Article # KB0011694
The local hard drive (C:\local) is intended for temporary storage of data. The amount of data is limited by the size of the hard drive on the machi... Read more
How do I change the language or time zone in Office 365?
Updated: 2019-03-29         Article # KB0041388
Sign in to Office 365 with your work account e.g username12@soton.ac.uk On the top navigation bar, click Settings to open the Settings pane, th... Read more
How to create desktop shortcuts on Windows 
Updated: 2023-01-16         Article # KB0082677
This article guides you on creating shortcuts to an application, to re-synchronise your device or to perform a Microsoft Office repair using Window... Read more
How do I open a shared calendar in Outlook?
Updated: 2021-01-08         Article # KB0012000
To open a shared calendar: In Calendar, on the Home tab, in the Manage Calendars group, click Open Calendar, and then click Open Shared Calendar... Read more
How do I delete an Outlook email address which is stored in the cache?
Updated: 2021-01-08         Article # KB0027603
You may wish to delete an email address from Outlook desktop client you have sent to previously, particularly if that email address no longer exist... Read more
How do I report suspected misuse of University services?
Updated: 2021-01-08         Article # KB0011357
If you become aware of potential misuse or abuse of our services or breaches of regulations, you should report it via the Service Portal. This can... Read more
Why do I sometimes get a message that "Startup programs are making Windows load slowly"?
Updated: 2021-01-08         Article # KB0017693
ware listed, please contact ServiceLine for advice. If you are happy that the software needs to run, and that the performance degradation is accept... Read more
How do I Know where my office 365 data is stored?
Updated: 2021-01-08         Article # KB0040188
Currently the University Office 365 tenant is hosted in the Microsoft European Union. We are waiting for the University Office 365 tenant to be mig... Read more
How do I access iSolutions HPC systems?
Updated: 2021-01-08         Article # KB0011733
Before you can gain access to our High Performance Computing systems you will need to be authorised to use the system. More information on requesti... Read more
How do I create an email template within Outlook??
Updated: 2021-01-08         Article # KB0011631
If you are frequently sending an email with the same text it might be helpful to create an email template. You can then just open this to send a me... Read more
Invalid file names and file types in OneDrive and SharePoint
Updated: 2021-03-09         Article # KB0070313
There are various restrictions and limitations that apply to file names and file types when syncing with OneDrive for Business or SharePoint in Mic... Read more
Why do all new tabs in Microsoft Edge default to the Bing homepage? 
Updated: 2021-01-08         Article # KB0017750
or, more simply, add your preferred search engine as a bookmark.instructions hereMicrosoft are using Edge as a tool to increase the visibility of ... Read more
I've just been upgraded to Windows 10 and now my PC is running slowly
Updated: 2021-01-08         Article # KB0017686
When you log back in after the upgrade, there will still be many back ground processes happening. Examples are local profile creation, software ins... Read more
Office 365 email what is ATP
Updated: 2021-01-08         Article # KB0038330
What is Advanced Threat Protection (ATP)? New malware campaigns are being launched every day. ATP in Office 365 helps protect sophisticated ... Read more
What is the Office 365 'Focused Inbox' and how do I turn it off?
Updated: 2021-01-08         Article # KB0038300
What is a Focused Inbox? Focused Inbox separates your inbox into two tabs—Focused and Other. Your most important emails are on the... Read more
ServiceNow file size and other limitations
Updated: 2021-10-05         Article # KB0075613
This KB provides technical information on file size and other limits in ServiceNow. File Attachments Area Limit Variable Maximum fil... Read more
Access to Glean
Updated: 2021-01-08         Article # KB0067603
Glean Software - Assistive Technology Student Access Glean is a note taking tool designed to improve learning and productivity. Capture, revi... Read more
Windows 10 - Microsoft Edge Printing in Colour
Updated: 2021-01-08         Article # KB0012519
When attempting to print a page in MS Edge in colour, even after selecting the colour printer queue, it still prints in mono. This is a current "f... Read more
If I have connected my Linked In profile and my LinkedIn Learning profile can I disconnect them?
Updated: 2021-01-08         Article # KB0042392
Yes. This needs to be done for you by Linkedin Learning Go to https://www.linkedin.com/help/learning/answer/72056?trk=hc-articlePage-sidebar Ex... Read more
How do I install CorelDRAW Graphics Suite?
Updated: 2020-04-02         Article # KB0011675
CorelDRAW Graphics Suite is a number of graphic design applications used in vector illustration, photo-editing and website design. If you are a st... Read more
After upgrading to Windows 10 Outlook preferences, options & additional inboxes/calendars have reset
Updated: 2021-01-08         Article # KB0017708
If you have used the Windows 10 Self-Service upgrade method, we have endeavoured to copy as many of these preferences across for you as we possibly... Read more
The Note button in Action Centre gives the error "You'll need a new app to open this onenote-cmd"
Updated: 2021-01-08         Article # KB0017731
University machines use the version of OneNote which comes as part of Office 2016. Unfortunately Microsoft have hard-coded the Note button in the A... Read more
Why won't Microsoft Edge print in Colour?
Updated: 2021-01-08         Article # KB0017753
When attempting to print a page in Edge in colour, even after selecting the colour printer queue, it still prints in mono. This is a current "feat... Read more
Voting buttons in Outlook Web Version
Updated: 2021-01-08         Article # KB0041716
Within Microsoft Outlook, on a Windows device, voting buttons can be viewed.However, this functionality is not supported within Outlook Web or Outl... Read more
Where are all my files saved when I'm using SVE? Can I print when using SVE?
Updated: 2021-01-08         Article # KB0011630
File access using an SVE virtual desktop is the same as from a common learning space computer: in both cases, your files are available via the 'Des... Read more
Safety and Emergency Numbers
Updated: 2022-04-21         Article # KB0011700
Please see the list below for useful/emergency contact numbers: Building Emergencies (electricity, gas, water, ...): 27474 (Monday to Friday, fr... Read more
How do I set up notifications in Teams?
Updated: 2021-03-09         Article # KB0038574
For notifications to work at their best, make sure you know how to add a Favourite or follow a channel in Office 365 Microsoft Teams It is recom... Read more
How do I log into and use Bob National, the TV Service?
Updated: 2021-01-08         Article # KB0011328
To log into Bob National, the TV service, please follow the below instructions: Go to http://bobnational.net and click on "Log in" Start typing "S... Read more
Office 365 What is Information Rights Management (IRM)?
Updated: 2021-01-08         Article # KB0038334
Information Rights Management (IRM) is a way for users to protect sensitive information contained inside emails It allows users to control rights, ... Read more
How do I access the Media FHE service?
Updated: 2021-01-08         Article # KB0057634
To access the Media FHE service, use a web browser on a computer connected to the University network and go to the address http://www.mediafhe.com/... Read more
How do I access PGR Tracker?
Updated: 2021-01-08         Article # KB0011656
To access PGR Tracker, use a web browser to go to pgrtracker.soton.ac.uk and log on with your University username and password. PGR Tracker can b... Read more
Revising Knowledge Base articles
Updated: 2022-08-19         Article # KB0082526
This article gives guidance on revising Knowledge Base (KB) articles. Staff with access to ServiceNow and admin rights can update or amend articl... Read more
Are there any folders in my University OneDrive that I shouldn't remove?
Updated: 2021-03-30         Article # KB0070576
Microsoft autogenerates the following folders, i.e. if you remove them they will return as soon as you start using the associated service again. ... Read more
How do I know when to save files to my C: drive?
Updated: 2021-01-08         Article # KB0011321
On staff computers, the C: drive is intended only for temporary storage of data. The amount of data is limited by the size of the hard drive on the... Read more
I've just been upgraded to Windows 10 and now Outlook isn't finding e-mails when I search for them.
Updated: 2021-01-08         Article # KB0017710
The most likely reasons for this are that your Exchange inboxes: haven't finished synchronising yet (see the knowledgebase article "I've just be... Read more
How to share your SharePoint Online site
Updated: 2021-01-08         Article # KB0038521
A key use of SharePoint Online is the sharing (or collaborating) of content within your site. Use the instructions below to add University or exter... Read more
Diverting University Phones to External Destinations
Updated: 2021-01-08         Article # KB0061182
Diverting University Phones to External Destinations To Divert your University Phone to an External Destination you will need key in one of the... Read more
Reporting a fault in a Common Learning Space (CLS)
Updated: 2023-03-02         Article # KB0011412
We visit these areas on a daily basis to ensure that, as far as possible, they are in good working order. However, should you find a problem with ... Read more
Dell Display Manager (DDM)
Updated: 2022-09-30         Article # KB0082578
This article provides information about the Dell Display Manager utility for Dell monitors. Learn how to download the Dell Display Manager utility ... Read more
Why have I received an email with a subject line "BOUNCE @lists.soton.ac.uk: Non-member submission"
Updated: 2021-01-08         Article # KB0011784
This can happen for two different reasons: Someone who is not on the list has tried sending to the list Someone on the list is entered with the... Read more
How do I embed Bob National TV Programmes into Blackboard?
Updated: 2021-01-08         Article # KB0011330
To embed Bob National TV Programmes into Blackboard, please follow the instructions below: Click on the Embed button after the video and click "Em... Read more
I have a problem with EdShare
Updated: 2021-01-08         Article # KB0012525
edshare@soton.ac.uk via: EdShare Support TeamFor technical help with EdShare, please contact the Read more
Items in my University OneDrive are persistently in a sync pending status, what can I do?
Updated: 2021-03-30         Article # KB0070581
There are several reasons why your file or folder is stuck in sync pending status. This Microsoft support page explains what actions you can take t... Read more
Which type of SharePoint Online (SPO) site do I need?
Updated: 2021-01-08         Article # KB0039003
There are currently 2 types of SharePoint site, Communication and Team. Communication sites are used to convey information to a wide aud... Read more
Why doesn't my piece of software work now that I'm on Windows 10?
Updated: 2021-01-08         Article # KB0017768
If your software is one of our managed items, and has been installed from the "Additional Software" portal please contact ServiceLine for advice. ... Read more
HelpMe! Support Applicaton
Updated: 2021-01-08         Article # KB0034714
When asked by your agent, please click on the attachment. What happens next? Click the HelpMe! Application button above – your browser will dow... Read more
External Sender Banner on Emails
Updated: 2021-01-08         Article # KB0066757
External Sender Banner Email received from senders outside of the University will contain a warning banner at the top of the message. The pur... Read more
I've upgraded to Windows 10 and now Word, Excel or Powerpoint isn't very stable.
Updated: 2021-01-08         Article # KB0017740
If you are having stability issues with any Microsoft Office product, these may be being caused by pending Microsoft Office Updates. To check to se... Read more
Office 365 - Changing your default locale to correct American Date Format
Updated: 2021-01-08         Article # KB0012517
By default Office365 WebApps default to an American date format (mm/dd/yyyy). This can be corrected by changing your Regional Settings within Offic... Read more
How to create and manage SharePoint and Groupsite sites
Updated: 2021-01-08         Article # KB0012467
Please follow this link for instuctions on creating and managing SharePoint and Groupsite sites: Groupsite Support Guide Read more
Being directed to a login page on Linkedin Learning
Updated: 2020-06-26         Article # KB0011643
If you are directed to a Linkedin Learning page, you will need to login through our 'authentication' service. Please select 'Sign In' Enter you... Read more
Vevox (formerly Meetoo) in CLS rooms
Updated: 2020-04-24         Article # KB0056247
In order to access the Vevox PowerPoint plugin in CLS rooms, users first need to click on the Vevox desktop icon, which will launch PowerPoint with... Read more
My PC sometimes gets stuck on an "Applying Group Policy (Extensions)" screen
Updated: 2021-01-08         Article # KB0017691
are currently investigating this issue. At present it is believed to happen only very infrequently and with no obvious cause. If this happens to y... Read more
ServiceNow - Relate Services to Capabilities
Updated: 2020-07-06         Article # KB0063539
To build a Business Capability Model (BCM) for the University requires relationships to be set between the Systems & Services provided and Business... Read more
Notification/audio issues using ServiceNow Chat
Updated: 2021-01-08         Article # KB0067499
If you're using Connect Chat to support users you may not get audio or desktop alerts when someone joins the queue. This article provides some thin... Read more
As a member of staff, how do I install Matlab?
Updated: 2020-06-26         Article # KB0011348
Matlab is available to staff on University-provided laptop or PC via Microsoft Application Virtualisation (App-V). To download it to your computer,... Read more
Cannot expand the folder. There is not enough memory available to perform the operation.
Updated: 2021-01-08         Article # KB0039042
Users get an error opening outlook of Cannot expand the folder. There is not enough memory available to perform the operation. To resolve this ... Read more
Setting Default Applications in Windows 10 (e.g. Outlook Mail, Web Browser)
Updated: 2021-01-08         Article # KB0025644
When Microsoft introduced Windows 10, they removed the ability for enterprise administrators to mandate which applications users had set as their d... Read more
How do I import/export email rules into Office 365?
Updated: 2021-01-08         Article # KB0038298
How do I import/export rules? Importing a set of rules: 1. Click the File tab. 2. Click Manage Rules & Alerts. 3. Click Op... Read more
Turning Point Software
Updated: 2020-06-25         Article # KB0011759
Turning Point software is available on every PC installed in the university’s teaching rooms. You can quickly locate and open it by typing ‘turn’ i... Read more
How do I find out about Public Workstations?
Updated: 2021-01-08         Article # KB0011361
You have access to approximately 1,700 public workstations within rooms on all campuses and in most halls of residence. You may log in and use thes... Read more
I've just been upgraded to Windows 10 and there is a large amount of disk activity
Updated: 2021-01-08         Article # KB0017689
will cause a large amount of disk activity for their duration. After the bulk of these have completed Windows runs an additional set of performanc... Read more
Business World (Agresso) Desktop appearing to 'freeze' frequently during use
Updated: 2021-01-08         Article # KB0012447
This could be due to a large list of items in the 'Alert List' section of Business World (Agresso) Desktop: In Business World (Agresso) Desktop go... Read more
Why doesn't the fingerprint reader on my laptop work any more?
Updated: 2021-01-08         Article # KB0017767
Laptop fingerprint readers have never been routinely configured as a part of any of our builds. If you need to use yours again please contact Servi... Read more
Quarantined messages in Microsoft 365 Exchange Online Protection (EOP)
Updated: 2023-05-25         Article # KB0082818
This article explains what are quarantined messages in Microsoft 365 Exchange Online Protection (EOP), how to access your quarantine page, and how ... Read more
X2GO Freezing When Accessing ECS CAD Servers
Updated: 2021-01-08         Article # KB0040459
X2GO can freeze when accessing ECS CAD Servers (cadteaching and cadresearch) Workaround: 1) Install xming (https://sourceforge.net/projects/xm... Read more
Configuring and Using Microsoft Defender for Endpoint for macOS
Updated: 2022-11-16         Article # KB0067424
Configuring and using Microsoft Defender for Endpoint installer for macOS. Table of Contents Opening Microsoft Defender for Endpoint Managin... Read more
How do I call Switchboard and what are the opening hours?
Updated: 2021-01-08         Article # KB0011673
The University Switchboard receives calls from outside the University from callers dialling 023 8059 5000. It is open on workdays from 08:30am - 5:... Read more
How do I use a Common Learning Space?
Updated: 2021-01-08         Article # KB0011367
We've put together a short, interactive online presentation that will guide you through some of the key equipment in lecture theatres. There are a... Read more
Restoring Emails That Have Been Auto-Archived
Updated: 2021-01-08         Article # KB0012043
If you have a large number of emails that have been archived that you wish to move back to your University mailbox, please follow the instructions ... Read more
How do I install Erdas Imagine?
Updated: 2020-06-26         Article # KB0011689
Erdas Imagine is software used in geospatial data authoring. As a student: Imagine is available on all common learning space PCs. The shortcuts ar... Read more
How do I Show or follow a channel in Office 365 Microsoft Teams?
Updated: 2021-03-09         Article # KB0038626
When you Show a channel, it stays visible in your teams list. If you follow a channel, you receive direct notifications whenever there's new chan... Read more
Enabling the Hibernate mode in Windows 10
Updated: 2022-11-04         Article # KB0082612
This article guides you enabling “hibernate” mode on Windows 10 while turning the computer off. Know more about hibernate option When you are sh... Read more
How does iSolutions use the information provided by users when responding to survey requests?
Updated: 2022-05-17         Article # KB0047096
User Research Statement This User Research Statement explains how iSolutions will use and disclose the information submitted in response to user r... Read more
What are the costs of the available telephony VoIP services?
Updated: 2022-05-24         Article # KB0042491
TELEPHONY - VoIP SERVICES PRICE LISTFor internal recharging The table below gives the price list of the standard telephony VoIP services provided ... Read more
Common issues using PGR Manager
Updated: 2023-03-02         Article # KB0080027
Common issues with PGR Manager are: You cannot access to your account Your supervisory team is incorrect Your middle name is missing The time... Read more
Fixing Endnote 20.1.0 on Macs with M1 /M2 CPUs
Updated: 2022-11-01         Article # KB0082610
This article guides you solving an issue occurring while running Microsoft Word and EndNote (version 20.1.0) on macOS with Apple silicon M1 / M2. ... Read more
OneDrive - Unable to open files or save files (Windows only)
Updated: 2021-03-15         Article # KB0070541
Please follow the steps below if experiencing the issues below: When trying to open files from Onedrive, the Office app such as Word or PowerPoint... Read more
How to recover unsaved documents in Office
Updated: 2021-01-08         Article # KB0011923
Follow these steps to find unsaved documents that you were working on in Microsoft Office for Windows: Launch the Office program in question (e.... Read more
Disable or enable cookies in your browser
Updated: 2023-04-25         Article # KB0082480
In this article, we explain how to enable and disable cookies in Chrome, Edge, Firefox and Safari. We suggest enabling third-party cookies if site... Read more
What content will I find on SUSSED?
Updated: 2021-01-08         Article # KB0011701
SUSSED (Southampton University Staff/student Social & Educational Directory) is the University's Web portal. The portal provides a personalised vie... Read more
How do I delete a site in SharePoint Online?
Updated: 2021-01-08         Article # KB0038520
If you no longer need a site in SharePoint Online and you're one of the owners of that site then you can delete it. Keep in mind that once the site... Read more
Managed Synology Service
Updated: 2022-07-15         Article # KB0082447
The Managed Synology Service is to support Departments and Projects to purchase Synology NAS devices and connect them to the University network. iS... Read more
I've just upgraded to Windows 10 and Outlook won't send e-mails to a large distribution lists
Updated: 2021-01-08         Article # KB0017707
The few reported instances of this have been caused by one of the two issues described in the knowledge base article I've just been upgraded to Win... Read more
Web browser related issues when accessing the Git service
Updated: 2021-01-08         Article # KB0057543
For information about what web browser versions are supported when using the University's Git service at https://git.soton.ac.uk please see https:/... Read more
Who are the Digital Learning Team?
Updated: 2021-01-08         Article # KB0020035
The Digital Learning Team works with academic staff and professional services to support technology enhanced learning (TEL) at the University. ... Read more
Is there an email usage policy at the University?
Updated: 2020-06-25         Article # KB0011633
There is an email usage policy at the University. Please see the policy below: Why do we provide access to e-mail facilities?The reason we provide ... Read more
How do I install Autodesk Education Master Suite?
Updated: 2020-06-25         Article # KB0011899
AutoCAD is computer-aided design (CAD) and drafting software. Amongst the products provided, AutoCAD, AutoCAD Mechanical, Autodesk Inventor are inc... Read more
PGR Tracker - How are tasks allocated to supervisors?
Updated: 2021-01-08         Article # KB0011855
Where / When is the supervisor team set up for a particular student ? When : as part of the Assessment Workflow / Academic Needs Analysis / supe... Read more
Uninstall or remove apps and programs from Windows
Updated: 2022-08-22         Article # KB0080094
You can uninstall or remove apps and programs from Windows in 4 different ways. They all deliver the same result, so which you use is personal pref... Read more
Linux Primer - Learning Linux
Updated: 2021-01-08         Article # KB0011988
Why learn Linux? A basic knowledge of Linux is required in order to use HPC facilities. There are many tutorials on the web, just Google around an... Read more
Outlook - Not loading old emails
Updated: 2021-07-16         Article # KB0073767
This document shows you how to load emails that are older than one year old.Open Outlook, then click on 'File' > Account settings and then select “... Read more
How to create automatic replies (Out of office) in Office 365
Updated: 2022-05-06         Article # KB0038316
Use automatic replies to let people know you will be not available during a specific period of time. You can set out-of-office replies from the b... Read more
How do I manage membership, sharing and permissions in SharePoint Online (SPO)?
Updated: 2021-01-08         Article # KB0039222
Be very careful when sharing your site with others, especially if your site contains confidential or sensitive information. You should chec... Read more
How do I add documents or files to SharePoint Online (SPO)?
Updated: 2021-01-08         Article # KB0039172
You can add files to your SharePoint Online site by doing one of the following (note that you cannot upload a file larger than 15GB in size... Read more
How do I create a team in Microsoft Teams?
Updated: 2021-01-08         Article # KB0039218
First read our best practice guidance on Teams (below) Go to the Office 365 homepage - www.southampton.ac.uk/365/ Click the icon for Teams (if... Read more
What is my Office 365 email quota?
Updated: 2023-04-05         Article # KB0038317
Each users get 100 GB of email space in their primary email account. Staff also have an online archive that has an extra 100 GB of space see Office... Read more
How to use Jisc Discovery tool
Updated: 2023-03-21         Article # KB0082586
This article gives an overview of Jisc Discovery tool. The article explains how to log in as student or staff, and guides you to take your self-ass... Read more
Connect ro RDP Sessions From Linux
Updated: 2021-01-08         Article # KB0061316
rdesktop seems to be deprecated, or at least lacks some of the security features required to connect to modern RDP sessions. Luckily, its replaceme... Read more
Windows Display Settings (Windows P)
Updated: 2020-06-26         Article # KB0054727
To change the windows desktop set-up between PC screen only, duplicate (mirror), Extended or second screen (projector) only. Please use the followi... Read more
The Importance of Patching Software and Operating Systems
Updated: 2021-01-08         Article # KB0065546
We all know that software updates are a bit of a pain – they take time away from our work and can often mean we might not be able to use our device... Read more
Receiving and sending limits for email in Office 365
Updated: 2021-01-08         Article # KB0039437
Receiving and sending limits are applied to combat spam and mass-mailing worms or viruses. These limits help to protect the health of our systems a... Read more
Logging in to another mailbox using Outlook Web Access
Updated: 2021-01-08         Article # KB0011945
To open another user’s mailbox: Log in to Outlook Web Access using your own mailbox email address and password Click on your name in the upper ... Read more
SharePoint Online - display and sharing calendars across sites on modern pages
Updated: 2021-01-08         Article # KB0052377
SharePoint modern pages do not have an in-built way of showing a calendar in a traditional calendar view, iSolutions have added a custom web part t... Read more
Accessing Peer-to-peer (P2P) networking applications
Updated: 2023-02-28         Article # KB0023440
This article explains what is a Peer-to-peer (P2P) networking application. It also talks about the University policy and gives guidance if you need... Read more
Use and configure Quick Messages in ServiceNow
Updated: 2022-04-22         Article # KB0061394
Quick Messages are predefined text that can be inserted into emails sent from ServiceNow, for example for adding standard replies. Permissions to ... Read more
How to run Trend using Microsoft Edge
Updated: 2023-06-27         Article # KB0081825
This article guides Estates users on installing and running Trend Building Energy Management Systems (BEMS). Table of Contents Instructions f... Read more
How do I recover deleted items in Office 365?
Updated: 2021-01-08         Article # KB0038320
Recover deleted items or email in Outlook Web App When you accidentally delete an item from your mailbox, you can often recover it. The first plac... Read more
How do I add an attachment to an Issue or Request in Self-Service?
Updated: 2021-01-08         Article # KB0011423
In order to attach a document to an Issue ticket within Self-Service, please do the following: Firstly, create the ticket with full descriptions a... Read more
Computer Aided Assessment - Post Test Report
Updated: 2021-01-08         Article # KB0011801
If you have run a Computer Aided Assessment and wish to feedback information to iSolutions, please use the Computer Aided Assessment - Post Test Re... Read more
How to create a Meeting Poll using Microsoft FindTime
Updated: 2023-02-23         Article # KB0082554
This article guides you on creating a Meeting Poll in Outlook using Outlook for the web or the desktop client for Windows and macOS. Table of Co... Read more
iSurvey Save and Quit feature
Updated: 2020-06-26         Article # KB0017462
By default, iSurvey allows people to save their survey answers and return later to complete the survey. They use the 'Save and Quit' button at the ... Read more
Email plus-addresses in Office 365
Updated: 2022-05-24         Article # KB0081405
The University email provider (Microsoft Office 365) now supports the use of "plus addressing". This allows you to use an unlimited number of addre... Read more
I need help with MySouthampton
Updated: 2021-01-08         Article # KB0011766
I can't see my timetable or the app is not working correctly Before contacting iSolutions you can look at our help pages found here to see if there... Read more
Enabling Flash to run in the historic Google Chrome 80 supplied by iSolutions
Updated: 2021-07-23         Article # KB0073945
We have created a legacy version of Google Chrome (80.0.3987.149 32bit) for Windows that includes Flash v26 for Chrome. Flash is a retired technolo... Read more
Accessing Microsoft OneDrive on Common Learning Space (Teaching) Workstations
Updated: 2021-01-08         Article # KB0051163
To access your Microsoft OneDrive documents on a Common Learning Space (teaching) Workstation: Run the "OneDriveSetup" application from the S... Read more
How to uninstall Symantec antivirus software from University Windows devices
Updated: 2022-08-22         Article # KB0082528
This article gives guidance on uninstalling Symantec antivirus from University devices using Windows. Table of Contents Checking to see if Sy... Read more
How do I book a Public Workstation for my teaching?
Updated: 2021-01-08         Article # KB0011365
Some Public Workstation are available for teaching. If you need to book a Public Workstation for teaching purposes, please email Curriculum & Timet... Read more
Data Loss Prevention (DLP)
Updated: 2022-10-17         Article # KB0038329
This article gives information about Data Loss Prevention (DLP) and the way this system works in Office 365. Table of Contents What is Data L... Read more
Enabling the Continuity Camera option on Apple devices
Updated: 2022-10-20         Article # KB0082588
The Continuity Camera function allows you to scan documents or take a picture using your iPhone, iPad, or iPod touch and to let it appear instantly... Read more
Can my visitor have a University IT account?
Updated: 2021-01-08         Article # KB0011699
Access to computing facilities is not normally allowed to anyone other than current members of the University (holders of a valid University ID car... Read more
Where do I go to find SitePublisher support?
Updated: 2021-01-08         Article # KB0012465
You will find the answer to many SitePublisher related queries in our detailed Support Guide. We suggest you search this guide and attempt to find ... Read more
Chat group manager role: Agent Chat (ServiceNow)
Updated: 2023-08-02         Article # KB0082624
Agent Chat is the chat service within ServiceNow. Agent Chat allows you to communicate with your customers (staff or students), send knowledge base... Read more
How do I find out about electronic submission of assessments using Blackboard?
Updated: 2022-01-08         Article # KB0011339
Blackboard provides a number of methods that allow for the electronic submission of assessments online. You can find more information on the Blackb... Read more
Embed ServiceNow form on the corporate Web Site using SitePublisher
Updated: 2021-01-08         Article # KB0050311
Login to SitePublisher using your university credentials. Navigate to where your new page will reside. Select File then New Page Enter ... Read more
What mailing lists am I on?
Updated: 2021-01-08         Article # KB0039269
The all.soton mailing list system uses data from HR, Banner and Subscribe to add you automatically to mailing lists relevant to your job role or co... Read more
Using unsupported apps or online services
Updated: 2021-03-19         Article # KB0070766
What to consider before using an unsupported app or online service Thinking of using an app or online service in your teaching which is not provid... Read more
How to reassign a ticket in ServiceNow
Updated: 2022-04-04         Article # KB0073251
The guidance below explains how to reassign an incident or request item (ticket) from one team to another within ServiceNow. If you have any queri... Read more
What do I do if my University mobile phone or tablet is broken?
Updated: 2021-01-08         Article # KB0041085
If your University mobile phone or tablet is broken please log a call with ServiceLine to arrange a repair. Please ensure you have the following i... Read more
Connecting your meeting OWL to the University WiFi
Updated: 2023-03-09         Article # KB0078038
Do I need to connect my OWL to WiFi? Connecting your OWL to WiFi isn't essential because it works with your computer through its USB connection. H... Read more
How do I connect a monitor to a computer?
Updated: 2021-01-08         Article # KB0061331
1. Connect the monitor to the computer using the data cable provided with the monitor. There are several types of monitor port (or socket) includin... Read more
How do I find Public Workstation rooms, and when can I use them?
Updated: 2021-01-08         Article # KB0011362
You can find a full list of Public Workstation rooms by clicking on the following link: http://data.southampton.ac.uk/generic-products-and-services... Read more
How to set the 'Files On-Demand Experience' on Mac
Updated: 2022-02-01         Article # KB0078549
At the beginning of January 2022, Microsoft made some changes to OneDrive for Apple users. The way how ‘Files On-Demand experience’ works is one of... Read more
Dropped emails from Alumni and Zepler email accounts
Updated: 2023-07-11         Article # KB0059887
This article explains why Alumni and Electronics and Computer Science (ECS) graduates are facing issues when automatically forwarding their emails ... Read more
Network Point Installation Request
Updated: 2021-01-08         Article # KB0011820
If you would like to request the installation of IT network points across the University estate, you will need to complete a Network Point Installa... Read more
How do I report building maintenance or access issues?
Updated: 2023-01-14         Article # KB0011907
If you have any issues that relate to buildings maintenance, door access, key or lock requests, please go to the Planon Self-Service website.This c... Read more
Can I restore content in my University OneDrive?
Updated: 2021-03-30         Article # KB0070579
If you accidently delete a file or folder in your University OneDrive then you may be able to recover it from later from your OneDrive recycle bin.... Read more
How do I invite external (non-Southampton) collaborators to my SharePoint site?
Updated: 2021-01-08         Article # KB0041951
The instructions below take you through the process of adding people who do not have accounts with the University to your SharePoint Team Site (not... Read more
How do I guard against illegal downloading, and what do I need to know?
Updated: 2021-01-08         Article # KB0011335
Everything you need to know about illegal downloading can be found below: File sharing File sharing programs are not illegal. However, if they are ... Read more
Remove login items from your computer
Updated: 2023-08-02         Article # KB0082879
This article explains how to disable login items from automatically opening every time you turn on your computer. Table of Contents Disabling... Read more
Adding video to a Word document eAssignments submission
Updated: 2021-01-08         Article # KB0011812
Before starting please note: You MUST tell your tutor and faculty office to make them aware there is a video embedded and it will cause your final ... Read more
No sound from headphones/speakers
Updated: 2021-01-08         Article # KB0027648
Headphones or speakers must be connected on the green output plugs on your PC. Front ... Read more
How do I know which of my OneDrive files I have shared and with whom?
Updated: 2021-03-30         Article # KB0070535
The visible evidence of whether a file / folder has been shared is best seen in the Web version of OneDrive. (Note: the Desktop / File Explorer ver... Read more
Cyber Security Training
Updated: 2023-01-24         Article # KB0080844
This article supports staff and PGRs when using the Terranova Security Training as part of Cyber Security. Table of Contents Why do I need th... Read more
RunDLL32 error in Outlook when adding generic email accounts
Updated: 2021-01-08         Article # KB0056259
Error: When attempting to add a generic email account to Outlook via email settings through control panel or via the outlook application user recei... Read more
Where can you learn more about SharePoint Online
Updated: 2021-01-08         Article # KB0045148
iSolutions has reviewed the two linked in learning courses below and recommend them for anyone who would like a greater understanding of SharePoint... Read more
How do I use voicemail?
Updated: 2021-01-08         Article # KB0011680
The University's telephone system includes the ability for staff to receive voicemail. The following are guides on how to use your University voic... Read more
Apple cannot check app for malicious software
Updated: 2022-11-03         Article # KB0082614
After downloading a package from software.soton.ac.uk, macOS users might see the following error message: "Apple can’t check app for malicious so... Read more
How do I access University IT services from an NHS/UHS computer?
Updated: 2021-01-08         Article # KB0011886
NHS staff at various locations, including University Hospital Southampton (UHS) carry out teaching for the Faculty of Medicine and Health Sciences ... Read more
Second Hand IT Equipment Request
Updated: 2021-01-08         Article # KB0011589
If you would like to request second hand equipment, and have specific reasons that second hand equipment is a suitable option, you will need to com... Read more
How to create reports in ServiceNow (video tutorial)
Updated: 2022-04-04         Article # KB0079966
ServiceNow includes a range of predefined reports. You can also create your own simple reports. Reports can be added to homepages and dashboards ... Read more
How to configure the VMware Horizon Client 5.5.3 for connecting to the VDI
Updated: 2023-09-11         Article # KB0082928
You can connect to the University of Southampton Virtual Desktop Infrastructure (VDI) from university-owned laptops / desktops or using your own de... Read more
Vevox (formerly Meetoo) - logging in
Updated: 2020-06-25         Article # KB0051158
University staff can log in to Vevox at https://southampton.vevox.com with their university details which will set them up with a Vevox tutor accou... Read more
Redeploy the Business World (Agresso) Desktop Client
Updated: 2021-01-08         Article # KB0053594
Redeploying/reinstalling the Business World desktop client can help users experiencing slow performance. Exit the Business World client if it is a... Read more
How do I add University Key Dates to my office 365 calendar
Updated: 2021-03-19         Article # KB0012324
How do I import the University Key Dates to my email client program? University Key Dates are available from the Soton Almanac website using a c... Read more
How do I find out about the Lyceum Linux Teaching Cluster Service?
Updated: 2021-01-08         Article # KB0011325
Lyceum is a service providing a powerful Linux High Performance Computing facility to undergraduate and MSc students. It is particularly designed t... Read more
How do I restore a deleted file or folder from a Windows PC?
Updated: 2021-01-08         Article # KB0011659
To restore a deleted file or folder, please use the below step-by-step instructions: In Windows Explorer, find the folder that contained the file ... Read more
Loan Equipment Request Form
Updated: 2022-02-22         Article # KB0011588
To request a loan of computer equipment complete the Loan Equipment Request Form. Information needed: A charge code, for use i... Read more
How do I request media to support my teaching or research?
Updated: 2021-01-08         Article # KB0020032
Creative Media can be requested by researchers, members of academic units, and professional services To make a request, please fill out the follow... Read more
What is the Print Centre?
Updated: 2021-01-08         Article # KB0011691
The Print Centre works in partnership with any member of the University, staff and students to design and print a wide variety of materials from ex... Read more
macOS: How to open downloaded packages and disk images from an unidentified developer
Updated: 2022-01-26         Article # KB0031636
Learn more about what to do with your MacOS when you want to open a Disk Image or an installer package from a non-App Store source. What to do Ma... Read more
Emails sent from ServiceNow to an ingested address are ignored
Updated: 2021-01-08         Article # KB0066151
To protect ServiceNow from email loops any emails sent from it to an email address that is also ingested (read) by ServiceNow are ignored. For exa... Read more
Cannot make choices on the Student Choice web application
Updated: 2021-01-08         Article # KB0011425
If you are presented with an error advising you have no choices to make or otherwise, this is not an IT issue. The error you are seeing is related... Read more
Secure Connection Failed - Disco Reporting Error Message
Updated: 2021-12-14         Article # KB0077659
What is the issue? We are beginning to receive a number of tickets that indicate people are unable to access Discoverer across all browsers. A 'Se... Read more
How to export and import your web browser bookmarks
Updated: 2023-07-10         Article # KB0065580
These guides will explain how to export your bookmarks in a HTML file, and how to import it back into your new browser. The method used here is t... Read more
How to use the 'search' function in the new Library system
Updated: 2023-01-30         Article # KB0082254
Library Search is the new Library system available from 20 July 2022. It introduces new features, a new single search and a modern interface. Throu... Read more
How to find the contacts of a University staff
Updated: 2022-04-27         Article # KB0011336
Any staff, visiting staff or student's contacts are available on Teams and Outlook. Teams This is the best way to contact staff or colleagues bec... Read more
How to set up Adobe Acrobat DC your default PDF viewer using Microsoft Edge
Updated: 2022-02-17         Article # KB0017769
Using Microsoft Windows, it may happen that your PDF files are not opened by Adobe Acrobat DC. That is because Windows 10 uses by default Microsof... Read more
Unsupported Software
Updated: 2023-09-11         Article # KB0073768
iSolutions allows the use of some free to use (Open source) software. As the software is not managed by us, our support will be limited. We will ... Read more
Checking the Synchronisation Status of your OneDrive Client
Updated: 2021-02-26         Article # KB0070083
Checking the Synchronisation Status of your OneDrive Client Microsoft OneDrive is a cloud-based file hosting and synchronisation service which all... Read more
Blackboard - How to create an arbitrary course
Updated: 2022-02-08         Article # KB0011799
If you would like to create an arbitrary Blackboard course, you will need to complete an Arbitrary Blackboard Request form. An “arbitrary” course ... Read more
Changes to display name in University directory
Updated: 2021-01-08         Article # KB0064716
In September 2020, iSolutions is updating the display name for all staff and PGR's to the format 'preferred firstname' followed by 'preferred lastn... Read more
Good practice for creating a PDF from your Word file
Updated: 2023-06-19         Article # KB0082847
This article guides you on creating a PDF file from a Word file and provides useful references to learn good practices for accessibility. This gui... Read more
How do I request a new report or a change to an existing report?
Updated: 2021-01-08         Article # KB0011687
To request a new report or a change to an existing report, please complete the form below and attach it in an email message to serviceline@soton.ac... Read more
VMWare - Running Windows 11 ARM on M1/2 macOS
Updated: 2023-08-15         Article # KB0082736
This article guides you on running Windows 11 ARM. Macs made after 2020 run on Apple silicon (M1, and M2) do not natively support systems running ... Read more
How do I submit my application to my supervisor in Ergo?
Updated: 2021-01-08         Article # KB0012527
After you have completed your IRGA form and attached all relevant documents a big green button labelled ‘Submit this research proposal’ appears at ... Read more
How to create or edit an email signature in Outlook
Updated: 2023-05-12         Article # KB0038296
This article guides you on creating or editing an email signature using Outlook desktop client and Outlook for the web. The University has issued ... Read more
Setting up Quiet time on Teams
Updated: 2023-03-16         Article # KB0082779
The feature “Quiet time” on Teams allows you to mute notifications during specific times (or for 24 hours) during specific days. By turning Quit t... Read more
Blackboard not loading on Chrome
Updated: 2023-02-14         Article # KB0082731
If you are unable to load Blackboard on Chrome using your personal device, it may be caused by your cookie’s settings. Table of Contents What... Read more
Cyber Essentials Certification
Updated: 2023-08-07         Article # KB0064852
This article explains what is the Cyber Essentials Certification and provides direct link to the University Cyber Essentials Compliance and the In... Read more
How do I create a site in SharePoint Online?
Updated: 2021-01-08         Article # KB0038052
First read our best practice guidance on SharePoint (below) Go to the SharePoint homepage - www.southampton.ac.uk/365/sharepoint/ Click the Cr... Read more
Short Dial Codes
Updated: 2021-01-08         Article # KB0011760
Short Dial Codes are provided for reaching commonly used external numbers, e.g. other universities. These codes are provided to save time in diall... Read more
Installing the Microsoft Defender for Endpoint Installer for macOS
Updated: 2022-08-16         Article # KB0067423
This article explains how to install MS Defender on University-owned macOS computers. You can download the package “Microsoft Defender for Endpoi... Read more
LinkedIn Learning
Updated: 2023-03-16         Article # KB0082732
This article gives you information on LinkedIn Learning and direct access to courses designed to improve your soft and hard skills. Table of Con... Read more
Bespoke Specification Computer Request Form
Updated: 2021-01-08         Article # KB0011772
Prior to considering a bespoke specification computer purchase, please examine the standard and higher specification computer ranges – these comput... Read more
How do I find out about Blackboard - the Virtual Learning Environment?
Updated: 2021-01-08         Article # KB0011337
Blackboard is a tool used by many lecturers to share course content with you. Items most commonly shared in this way are lecture slides, examples a... Read more
The Windows 10 self-service update process explained
Updated: 2022-10-27         Article # KB0063846
You may recently have been advised by iSolutions that your computer needs updating to a newer, and supported, version of Windows 10. This is a mand... Read more
Correcting captions in your Stream and Panopto recordings
Updated: 2023-07-31         Article # KB0082880
The purpose of this knowledge base article is to explain how to correct captions created by Panopto or Stream. Captions on videos help everyone. T... Read more
AV Support Request Form
Updated: 2021-10-04         Article # KB0012384
There is a single form to complete if you require services from the iSolutions AV Support team.Many services to support timetabled teaching can be ... Read more
Installing Stata
Updated: 2023-05-15         Article # KB0011019
Stata is an integrated statistical package that provides data analysis, data management, and graphics. Students You can find Stata on all Common ... Read more
What is QlikView?
Updated: 2021-01-08         Article # KB0011684
QlikView is a Business Intelligence tool that allows you to interrogate data and has been consolidated from multiple sources into a single applicat... Read more
Office 365 - "We weren't able to register your device and add your account to Windows" error
Updated: 2021-01-08         Article # KB0060072
Under certain circumstances, the initial setup and activation process of Office 365 may ask you if you want to "use this account everywhere on your... Read more
Microsoft Dynamics for Postgraduate (PGT) Admissions
Updated: 2022-12-15         Article # KB0082663
This article gives you an overview of Microsoft Dynamics and explains to professional services staff how to sign in. The article also provides a li... Read more
How do I archive my emails?
Updated: 2023-04-17         Article # KB0011637
Members of staff are given 100 GB of space. In addition, you have an easily accessible, but separate, Online Archive space. All staff are provided... Read more
Can I continue to use Microsoft Office 365 apps when I'm no longer part of the University?
Updated: 2021-01-08         Article # KB0011316
If you have installed Office 365 applications on your own devices using your University account, once your University account has been disabled/del... Read more
What QlikView applications already exist?
Updated: 2021-09-02         Article # KB0011688
Current QlikView applications are listed below: To request a new QlikView application you will need to raise a Feature Request as described in How ... Read more
How to request a conference website
Updated: 2023-08-31         Article # KB0011708
We can help you set up a conference site to manage the processes relating to registrations and submissions. How to raise your request All website... Read more
Supported and unsupported tools for teaching activities at the University of Southampton (UoS)
Updated: 2023-02-17         Article # KB0082700
Want to use an app or online service in your teaching which is not supported by the University? This guide explains what to consider first. “Suppo... Read more
Best browsers for Microsoft 365 applications for the web
Updated: 2023-09-19         Article # KB0011315
This article list the best browsers for getting the best from Microsoft 365 applications for the web. Laptops and desktops If you want to get the... Read more
Adding a new CMDB service entry record to ServiceNow
Updated: 2022-04-06         Article # KB0070951
CMDB (configuration management database) service entries can be created within ServiceNow by iSolutions staff. CMDB entries will also need to be c... Read more
How do I get the MySouthampton mobile app?
Updated: 2021-01-08         Article # KB0011347
The MySouthampton app, is the University of Southampton's official smart device for students and staff giving you access to map services, emails an... Read more
Managing permissions and shared links in SharePoint
Updated: 2023-02-23         Article # KB0082753
This article guides SharePoint owners and administrators. It guides on changing permissions in SharePoint to let the right people access your data.... Read more
How to find the manager of a group in ServiceNow
Updated: 2022-09-08         Article # KB0080468
Changes to the membership of a ServiceNow group can only be made by the group manager. If changes need to be made to a group for which you are not ... Read more
How to create a self-signed digital ID in Adobe Acrobat Pro or Adobe Reader
Updated: 2023-05-19         Article # KB0082820
This article guides you on creating a self-signed Digital ID using Adobe Acrobat Pro or Reader. It also explains how to specify how to create defau... Read more
Managing Adobe profiles
Updated: 2022-10-26         Article # KB0082591
This article gives an overview of the new Adobe sign-in experience and gives guidance on solving sign-in issues related to Business and Personal pr... Read more
How do I renew my Windows licence?
Updated: 2020-04-07         Article # KB0061572
If you have received a message to say your Windows licence has expired, please complete the following: Connect to the university’s Virtual Priv... Read more
Installing ArcGIS
Updated: 2023-08-31         Article # KB0011667
ESRI ArcGIS is a geographic information system (GIS) for working with maps and geographic data.This article guides students and staff: finding E... Read more
How do I archive my Office 365 emails?
Updated: 2023-04-05         Article # KB0038283
Your online archive has a extra 100 GB of space for you to use on top of your 100 GB in your Primary Mailbox. Where can I find my archi... Read more
How do I install Endnote?
Updated: 2021-01-08         Article # KB0011652
Staff EndNote can be installed on all staff desktops and laptops via the “Additional Software” icon on the desktop.Staff and Students can take adv... Read more
University Templates for Microsoft Office
Updated: 2021-08-19         Article # KB0025276
Word, PowerPoint and Email templates The University’s PowerPoint presentation template is available for you to download from the below site, ... Read more
How to check how much space you have left in your OneDrive storage
Updated: 2022-12-19         Article # KB0038522
Each user gets 5TB (the equivalent of 5000 GB) of space in their university OneDrive for Business. How to check how much space is avalable in your... Read more
Personal device marked as disabled, unable to sign into Teams and other Office Apps
Updated: 2021-02-25         Article # KB0069954
If you are unable to sign into Teams or any other Office 365 application with the following error message: Or you see the following error ... Read more
GraphPad License expiring 31 August 2022
Updated: 2022-08-15         Article # KB0082515
We expect the GraphPad annual license will be renewed before the expiry date 31-Aug-2022. We hope to be able to send you a new Serial number and a... Read more
How to book a Common Learning Space (CLS) room
Updated: 2023-02-12         Article # KB0082609
This article guides staff booking Common Learning Space (CLS) rooms. Common Learning Space rooms range can be, for example: Teaching spaces T... Read more
Academic Software Requests - Annual Software Trawl 2023/2024
Updated: 2023-05-25         Article # KB0012107
This article explain how to request software completing the Academic Software Requests form. Table of Contents Background Requesting Softwar... Read more
Moving filestore from one account, to another.
Updated: 2021-01-08         Article # KB0031332
If you have a new UoS IT account and need to transfer files, folder and other content from your old account, please follow the instructions outline... Read more
Reporting a lost or stolen device
Updated: 2023-07-04         Article # KB0082836
This article gives guidance on reporting a lost or stolen device. It contains instructions about: how to report your lost or stolen device to iS... Read more
How to synchronize files using OneDrive on Apple macOS 
Updated: 2023-06-05         Article # KB0082837
This article explains how to install and set up OneDrive on Mac, change the location folder, turn on Finder integration, and sync your SharePoint s... Read more
Setting up and configuring surveys using Qualtrics
Updated: 2023-05-12         Article # KB0082814
This article guides you on setting up your first survey in Qualtrics, configuring your survey, and managing your results. To know more about Qualt... Read more
How to access your personal filestore (My Documents) away from campus
Updated: 2023-07-28         Article # KB0011736
This article explain how to access your university filestore from Windows, macOS, and Linux when you are away from campus. This guidance is for la... Read more
MapDrives GUI tool
Updated: 2023-03-21         Article # KB0061296
The MapDrives GUI is a tool that will assist you in mapping common University network drives onto your personal PC or field build laptop. Table ... Read more
Configuring a Walk-up Location in ServiceNow
Updated: 2021-09-23         Article # KB0075417
Configuring a Walk-up location requires the admin or sn_walkup.walkup_admin roles. Navigate to Walk-up Experience > Administration > Walk-up Locat... Read more
PGR Manager
Updated: 2022-05-23         Article # KB0079636
PGR Manager has replaced PGR Tracker and manual processes in Humanities and the Faculty of Medicine. PGR Manager is used by our postgraduate resear... Read more
How to create an incoming chats list in Agent Chat (ServiceNow)
Updated: 2023-01-30         Article # KB0082622
As an agent, you can create a list within Agent Chat that allows you to see all incoming chats waiting to be accepted by your team (queue). Tabl... Read more
I'm a pre-sessional student - how and when can I set up my new University account?
Updated: 2022-04-03         Article # KB0011681
If you are a pre-sessional student, you will have to wait until you have received your pre-sessional results before you can Subscribe to your new s... Read more
Problem Management in ServiceNow
Updated: 2022-07-15         Article # KB0080815
What is ServiceNow Problem Management? Problem Management helps to identify the cause of an error in the IT infrastructure, reported as occurrence... Read more
What happens after raising a ticket or submitting a form
Updated: 2023-06-20         Article # KB0082853
This article explains what happens after raising a ticket or submitting a form. It also explains how to view and update your ticket. Table of Co... Read more
How do I change my password on a University Apple Mac?
Updated: 2021-01-08         Article # KB0011755
These instructions apply to iSolutions issued Apple Macs Follow the standard instructions for how to change your password below You will then need... Read more
Downloading and installing NVivo
Updated: 2023-08-15         Article # KB0011669
This article guides you on downloading and installing NVivo on personal computers and University provided computers. At the moment, the University... Read more
How do I install SPSS statistics?
Updated: 2020-09-03         Article # KB0011645
Students SPSS Statistics is available on all Common Learning Space PCs. The shortcuts are in All Programs>Statistics If you are using your own de... Read more
How to set up a delegate in ServiceNow
Updated: 2023-07-28         Article # KB0011400
If you are going to be absent from work, you can set up a Delegate to manage your approvals, tickets and other items within ServiceNow on your beha... Read more
Introduction to ServiceNow
Updated: 2022-03-31         Article # KB0079909
The guidance in this article is for anyone managing queries within ServiceNow. ServiceNow is the IT Service Management tool used for logging and t... Read more
How to disable iCloud Drive on Apple macOS
Updated: 2023-09-01         Article # KB0012346
This articles explains how to turn off iCloud Drive on Apple macOS. Table of Contents Disable iCloud Drive feature while upgrading to Ventura... Read more
Turning on notifications on Microsoft Forms
Updated: 2023-09-01         Article # KB0082920
This article explains how to turn on the option “Get email notification of each response” in forms created using Microsoft Forms. Table of Conte... Read more
Uploading files or folders from your local storage to OneDrive
Updated: 2023-08-15         Article # KB0082658
This article guides you in uploading and saving files or folders to OneDrive. Find more information about Microsoft OneDrive and how it allows you... Read more
ServiceNow update: What's new
Updated: 2023-01-30         Article # KB0082594
On Monday 30 January 2023, an update was made to ServiceNow. If you use ServiceNow to manage tickets or services, the key differences you will see ... Read more
How to upgrade a Mac Operating System (macOS)
Updated: 2022-05-05         Article # KB0081004
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Upgrading your computer from Windows 10 to Windows 11
Updated: 2023-07-06         Article # KB0082859
This article explains how to upgrade your computer to Windows 11. This article is for a specific group that has agreed to be part of the Windows 1... Read more
Halls Wi-Fi connection problems
Updated: 2023-09-11         Article # KB0075983
This article gives guidance on fixing issues while connecting your device to the Wi-Fi network in the Halls of Residence. Table of Contents S... Read more
How visitors and guests can access the "Wi-Fi Guest" network
Updated: 2023-07-21         Article # KB0082872
This article guides you on connecting your device to the university "WiFi Guest" network. Guests and visitors to the University can access this f... Read more
What will/won't work when using my university desktop from home?
Updated: 2020-07-02         Article # KB0063023
Please select the type of system you have, or will be taking away from campus. Windows Mac Linux Windows ... Read more
iSurvey / Qualtrics conversion course
Updated: 2023-08-24         Article # KB0082882
This is a guide to using Qualtrics for those who are experienced with iSurvey. This guide will cover how to achieve all possible functionality in ... Read more
How do I access an Office 365 shared/generic mailbox on iOS (iPhone/iPad)?
Updated: 2021-01-08         Article # KB0039745
To access an Office 365 shared mailbox on iOS (iPhone/iPad): Go to Settings > Mail > Accounts. Select Add Account. Select Other > Add Ma... Read more
Adding a new CMDB application (environment) record (ServiceNow)
Updated: 2023-09-18         Article # KB0070761
The CMDB (Configuration Management Database) holds information about hardware, services, applications, users, suppliers, locations and support cont... Read more
Application for temporary access to University IT resources (Conference accounts)
Updated: 2021-01-08         Article # KB0011900
This form is intended for conference and event use only, and will give your delegates access to I.T. workstations for the duration of your event: ... Read more
Clearing Teams cache
Updated: 2023-06-14         Article # KB0082838
This article guides you in clearing the Teams cache on Windows and Apple computers. Clearing the cache on your device can solve the issues you’re ... Read more
How to create a private appointment and change the visibility of my calendar on Microsoft Outlook
Updated: 2022-02-25         Article # KB0079388
You can change the visibility settings of your appointments from public to private. University calendars share appointment details by default to a... Read more
How to return, reassign, or dispose of university-owned IT equipment
Updated: 2023-09-20         Article # KB0082934
This article explains what to do if you need to: Return university-owned devices to iSolutions Return IT equipment such as monitors, keyboards,... Read more
Auto email forwarding
Updated: 2023-03-30         Article # KB0067951
Automatic email-forwarding from your university account to external email accounts (for example a Google account) poses a significant security risk... Read more
Requesting IT equipment delivery
Updated: 2022-11-14         Article # KB0082623
This article guides you to request to deliver IT equipment to a home UK address if you are unable to accept delivery to a University office locatio... Read more
How do I use SSH to access HPC systems?
Updated: 2021-01-08         Article # KB0011734
Secure Shell (SSH) is the standard network protocol for connecting to iSolutions HPC services on Linux, indeed for the Iridis and Lyceum clusters t... Read more
Telephony Liaison Officers - FAQs
Updated: 2023-07-04         Article # KB0080573
This article gives guidance on most of the frequent asked questions (FAQs) about the Telephony Liaison Officers. Table of Contents How to del... Read more
How to share a calendar in Outlook
Updated: 2022-07-26         Article # KB0082481
You can send a sharing invitation to colleagues and people outside the University using Outlook. By doing this they can view your calendar in their... Read more
Sharing documents publicly from SharePoint Online and OneDrive
Updated: 2021-01-08         Article # KB0055159
Sometimes it's necessary to share documents with people who you don't know. This means not having an email address to provide shared access to a do... Read more
I'm having trouble logging on to SUSSED
Updated: 2023-01-04         Article # KB0011702
You must have a University username and password to be able to log on to SUSSED. If you do not have this, you have to create your account on Subscr... Read more
How to add or update my contact details on the internal telephone directory
Updated: 2022-11-30         Article # KB0011614
This article guides you in updating or adding contact details on the on the internal telephone directory using Subscribe. Table of Contents C... Read more
How to protect and manage your passwords using a web browser or KeePassXC
Updated: 2023-08-18         Article # KB0082904
This article explains what a password manager is and how it works. It suggests how to manage your password on a web browser and how to manage the p... Read more
An introduction to High Performance Computing (HPC) system
Updated: 2023-01-18         Article # KB0011749
This article will help you to start using the Research High Performance Computing (HPC) facility - Iridis cluster. Table of Contents Access H... Read more
Adding a calendar or a shared calendar to Outlook
Updated: 2023-05-04         Article # KB0082811
This article guides you on adding a colleague’s calendar or a shared calendar to your list in Outlook. It explains also how to delete one calendar ... Read more
What is eAssignment?
Updated: 2020-06-26         Article # KB0011787
The University eAssignment system is for electronic submission, marking and feedback of student work. It is currently used to varying amounts by al... Read more
How to add or change your profile picture on your Microsoft 365 account
Updated: 2023-09-20         Article # KB0080842
You can change your profile picture in Microsoft 365 from: Outlook Teams, using your desktop / laptop Teams, using your Android / iOS device ... Read more
How to clear cookies and cache from your internet browser
Updated: 2023-04-03         Article # KB0031316
This article guides you on clearing cache, history, and cookies from the following browsers: Chrome Edge Firefox Safari Opera. Instructio... Read more
Generic Email Account Access Request Form
Updated: 2021-01-08         Article # KB0012097
If you require access to a Generic Email Account, you will need to complete a Generic Email Account Access form. You will require the following... Read more
Setting up rules in Outlook
Updated: 2023-08-29         Article # KB0082913
This article guides you on setting up rules in Outlook desktop application (the one you download and install in your computer) and Outlook for the ... Read more
Adding a printer to Apple macOS
Updated: 2023-05-02         Article # KB0082565
This article guides you adding a printer to an Apple macOS. Table of Contents Step-by-step instructions Notes Step-by-step instructions... Read more
How do I use my Astra 4422 phone
Updated: 2021-01-08         Article # KB0011819
This user guide is to help staff use the Astra 4422 desk phone. It is a complete user guide covering all aspects of the hand set and how to use a... Read more
How to make changes to the membership of a ServiceNow group
Updated: 2023-07-06         Article # KB0042109
Members of a team within ServiceNow are set up as a group. Groups members can resolve incidents and requests, approve change requests, and receive ... Read more
How do I add or change my photo in Outlook?
Updated: 2021-10-08         Article # KB0012139
Follow these steps to change the photo of yourself that appears in Outlook and in the University's OrgChart: Ensure that you have the photo of y... Read more
How to renew the expiration date of a device's MAC address
Updated: 2023-09-19         Article # KB0082926
This article explains how to renew or re-register MAC addresses which are about to expire on the network. Please note: any university device that ... Read more
How to amend your bank account details on Student Record Self Service
Updated: 2022-12-01         Article # KB0063636
This article guides you in amending your bank account details using Student Record Self Service. Step-by-step instructions: 1. Log in to your stu... Read more
How ECS students can access remotedesktop.soton.ac.uk using a Remote Desktop app
Updated: 2023-01-23         Article # KB0020338
This article explain how to access a remote desktop through the Remote Desktop app or the browser. This article is for Electronics and Computer Sci... Read more
IT Peripheral Order Form
Updated: 2021-09-03         Article # KB0011603
If you would like to request peripheral equipment, you will need to complete a Peripheral Equipment Order Form You will require the following info... Read more
How to update device drivers and BIOS firmware on Windows devices
Updated: 2023-08-22         Article # KB0082910
This article gives an overview of device drivers and BIOS firmware. It also shows how to update device drivers on Windows 10 and Windows 11, and ho... Read more
Telephony Liaison Officer (TLO) guide
Updated: 2023-06-06         Article # KB0080528
This article describes the role and the expectations of a Telephony Liaison Officer (TLO) about the phone numbers, billing, and requests. Table ... Read more
Issues installing SAS, Solidworks and Microsoft Remote Desktop on Windows Home Edition
Updated: 2022-12-16         Article # KB0074792
This article guides you: running SAS, Solidworks and Remote Desktop from a computer with Windows Home upgrading your Windows Home version to Wi... Read more
Why do I see "You do not have access to this record" when trying to view some tickets in ServiceNow?
Updated: 2023-03-13         Article # KB0011715
This article explain why you might see the error message "You do not have access to this record" while viewing a record in ServiceNow and what to d... Read more
Qualtrics: The University's preferred survey tool
Updated: 2022-03-09         Article # KB0078672
Qualtrics is a very powerful and feature-rich survey tool, which iSolutions recommends to anyone who needs to create sophisticated surveys as part ... Read more
How to find the Asset number of a University-owned device
Updated: 2023-09-20         Article # KB0082891
This article explains how to find the Asset Number (once called Asset Tag) on a device owned by the University of Southampton or managed by iSoluti... Read more
Adding Business World (Agresso) Excelerator and BIF add-ins to Excel - Finance Staff
Updated: 2023-08-25         Article # KB0017219
This article guides you on adding Unit4 Batch file inputter and Unit4 Report Engine to Excel. Instructions are for Finance staff mainly. Table ... Read more
Working with documents on your desktop while away from campus
Updated: 2020-06-24         Article # KB0063027
Before we begin, here are a few important points to be aware of. Your data is your responsibility. iSoutions provides the pl... Read more
Accessing and downloading Adobe Creative Cloud software
Updated: 2023-05-05         Article # KB0082675
This article guides you on downloading and accessing Adobe Creative Cloud (Adobe CC) on: Your personal computer A computer managed by iSolution... Read more
Deployments collection point
Updated: 2023-03-22         Article # KB0075973
This article gives you information about iSolutions Deployments collection point. Please arrange an appointment (date and time) with one of our De... Read more
Virtual Machines
Updated: 2023-06-01         Article # KB0026978
Please find here below the list of prices and the Virtual Machine (VMware) options. Table of Contents Virtual Machines pricing Requests for ... Read more
Telephone Liaison Officer (TLO) list
Updated: 2023-08-21         Article # KB0010340
A list of Telephone Liaison Officers (TLOs) from across the University is below - you should contact your TLO if you need any advice relating to te... Read more
I can't see my timetables in the MySouthampton app
Updated: 2021-01-08         Article # KB0012523
https://timetable.soton.ac.uk/The Timetable feature is only available for students with individual timetables that are found from: If your timeta... Read more
Cyber Essentials Compliance
Updated: 2023-08-04         Article # KB0082476
This article will guide you on the requirements for Cyber Essentials, what to do to ensure your university provided computing devices are compliant... Read more
Installing Windows 10 on macOS hardware by using VMWare Fusion
Updated: 2022-11-24         Article # KB0061454
This article explains how to install Windows 10 on macOS hardware by using VMWare Fusion. The following instructions are for Apple macOS devices (l... Read more
What are the costs for hiring AV equipment (non-teaching purposes)?
Updated: 2021-01-08         Article # KB0011846
iSolutions maintains an Audio Visual (AV) Store which can provide equipment to all University staff, affiliated departments and external companies.... Read more
Guidance for students leaving the university or becoming staff
Updated: 2023-07-05         Article # KB0082813
This article gives students instructions about their university IT account whether they are leaving the university or becoming staff. Students nee... Read more
Requesting an extension to a computing account
Updated: 2023-08-21         Article # KB0011682
You are entitled to a computing account as long as you are a member of the University. When you leave the University, you are given a grace period ... Read more
Change a password on shared or generic accounts
Updated: 2023-08-21         Article # KB0082188
Follow the instructions below to change a password on a shared or generic account using Subscribe. Table of Contents Step-by-step process Re... Read more
Restoring Wi-Fi Connectivity
Updated: 2023-04-19         Article # KB0082803
This article guides you restoring Wi-Fi connectivity when you are working on Campus or at home post loss of Wi-Fi connections on your device follow... Read more
Shared desks - How to see where your team and colleagues are sitting 
Updated: 2023-07-14         Article # KB0082810
This article guides members of staff to see where your team or your colleagues are sitting using Microsoft Outlook. Table of Contents Video t... Read more
Microsoft Teams Softphone – Support and FAQs
Updated: 2023-07-04         Article # KB0076801
This article guides you setting up Microsoft Softphone and gives you information on using it from your device. Table of Contents Before the m... Read more
Shared desks etiquette
Updated: 2023-06-27         Article # KB0082816
This article gives guidance on using shared desks. It also explains what to do in case of fault or missing equipment. Table of Contents Overv... Read more
Enable desktop notifications (ServiceNow)
Updated: 2023-08-02         Article # KB0082674
This article explains how to receive desktop notifications when offered a new chat or walk-up whilst using Agent Workspace in ServiceNow. Table ... Read more
Reporting Phishing or SPAM messages
Updated: 2023-08-18         Article # KB0061364
This article gives you information about phishing emails, spam messages, and how to report them. Table of Contents Phishing emails Know mo... Read more
How to request toners, consumables, and paper for university-managed printers
Updated: 2023-08-24         Article # KB0011592
This article explains what to do if you need to order printer toners, consumables, and paper. It also suggests the necessary forms if you need to r... Read more
Finding a workstation room
Updated: 2023-05-05         Article # KB0011364
This article guides you in finding workstation rooms on Highfield campus and at all locations. Table of Contents Step-by-step instructions R... Read more
Requesting a new website or content changes on a web page
Updated: 2023-04-13         Article # KB0011707
Researchers, members of academic units, and professional services can request a new website. They can also request changes to content already publi... Read more
All.Soton mailing list application
Updated: 2023-07-17         Article # KB0082741
This article guides you on discovering what All.Soton is and how it works, how to find a mailing list, and how to contact the list moderators when ... Read more
How to book a Hybrid Meeting room
Updated: 2023-06-16         Article # KB0082661
This article gives guidance on Hybrid Meeting rooms and how to book them using Microsoft Outlook or Teams. Table of Contents Introduction Ho... Read more
I have changed my University password - what other action do I need to take?
Updated: 2021-01-08         Article # KB0011754
After you have changed your University password, you may need to take some further action: If you have a Windows PC/laptop you are advised to re... Read more
WebSIS Banner FAQ
Updated: 2023-07-14         Article # KB0061448
Banner is a web-based, administrative software application used by higher education institutions. Students and employees use it as their main datab... Read more
How to use Microsoft Teams Softphone
Updated: 2023-08-25         Article # KB0081649
In the article below you will find guidance about how to make and receive external calls using Teams Softphone. You can also find a list of best pr... Read more
How to find out the MAC address on networked devices
Updated: 2023-09-06         Article # KB0050848
This article describes how to find the MAC address of a networked device for many of the most popular device types. The MAC address is a unique ... Read more
How to install Adobe Acrobat DC
Updated: 2023-06-13         Article # KB0082375
This article gives instructions to install Adobe Acrobat DC on: Personal devices owned by staff and Postgraduate Research Students (PGRs) Compu... Read more
User Profile Information
Updated: 2021-10-07         Article # KB0050073
Personal Information Your preferred name, location and contact details are managed through Subscribe (allow 24 hours to update to ServiceNow). If... Read more
iSolutions Stores - Location and opening times
Updated: 2023-05-26         Article # KB0063902
This article gives you information about iSolutions Stores. If you need information about the Deployments collection point, please read the articl... Read more
New student resources
Updated: 2023-07-03         Article # KB0074915
This article contains a list of useful links you can find as well on the University’s website and on the following pages: Welcome | University ... Read more
Storing files using OneDrive, Teams, SharePoint, or Research Data
Updated: 2023-02-09         Article # KB0082701
This article guides you on choosing the best location to store data using OneDrive, Teams, SharePoint, or Research Data. It also highlights the bes... Read more
How to access your Alumni email account
Updated: 2023-08-03         Article # KB0038322
This article guides you accessing your alumni email account. Table of Contents Alumni account creation Username and password How to access ... Read more
Admin Rights And What They Mean
Updated: 2021-01-08         Article # KB0012191
Should you have been directed to this article by iSolutions, then you have requested admin rights to your University PC or laptop, and the scope ... Read more
Agent Chat (ServiceNow)
Updated: 2023-08-02         Article # KB0082597
Agent Chat is the chat service within ServiceNow. Agent Chat allows you to communicate with your customers (staff or students), send knowledge base... Read more
Lists.soton.ac.uk – User and Admin guides
Updated: 2023-08-09         Article # KB0082652
This article gives an overview of the University’s mailing list management software Sympa and its interface. Table of Contents What is Lists.... Read more
How to download software
Updated: 2023-04-04         Article # KB0011641
You can download software for academic purposes from the Software Center of iSolutions. Please keep in mind that some software (such as SPSS) may... Read more
How to set up a shared office in Outlook
Updated: 2023-08-22         Article # KB0082834
This article guides teams on setting their offices up with shared desks. The process includes instructions about: Filling out the “Booking tool ... Read more
How do I access Office 365 using the Outlook Web App (OWA)?
Updated: 2021-01-08         Article # KB0038463
In a web browser, sign in to Outlook Web App Go to https://www.southampton.ac.uk/365/ The email address you enter should be in the following fo... Read more
How to request a new generic account, a renewal, or a change of owners
Updated: 2023-06-14         Article # KB0011305
This article guides you on requesting the creation of a new generic account, requesting a renewal of an account already created, or requesting chan... Read more
Microsoft 365 License Comparisons (A5 & A1)
Updated: 2021-12-07         Article # KB0061937
The University upgraded its Microsoft licencing for staff and students in May 2020, investing in the most comprehensive plan available known as the... Read more
Connecting your devices to the internet network in the Halls of Residence 
Updated: 2023-06-01         Article # KB0050899
This article gives guidance on connecting your device at the University’s internet network from the Halls of Residence. You can connect: Mobiles... Read more
How to download and install Microsoft 365 applications
Updated: 2023-07-03         Article # KB0011712
In 2020, Office 365 was renamed to Microsoft 365, and currently both names are being used. The term Office 365 is used to cover the core apps of Wo... Read more
How to book standard meeting rooms or shared desks using Room Finder
Updated: 2023-08-17         Article # KB0078533
This article guides staff booking a standard meeting room or a shared desk (also called "hotdesk") using Microsoft Outlook or Teams. Students can ... Read more
How to access Southampton Virtual Environment (SVE) and Common Learning Spaces (CLS) workrooms
Updated: 2023-01-23         Article # KB0082646
This article guides you to access Southampton Virtual Environment (SVE) and Common Learning Space (CLS) workrooms. Table of Contents Know mor... Read more
University's Hardware Provisioning Policy
Updated: 2023-07-28         Article # KB0011373
This article reports the latest version of the Staff IT Hardware Provision Policy approved by the University. This policy is designed to: Provi... Read more
Staff resources
Updated: 2023-07-03         Article # KB0082511
This article contains a list of useful links you can find as well on the University’s website and on the following pages: University IT SharePo... Read more
How to print using the university printers from a university device
Updated: 2023-09-01         Article # KB0079686
You can print your documents from a University of Southampton (UoS) issued computer to the university print service. We offer two types of printers... Read more
How to add or remove an email account to Microsoft Outlook
Updated: 2023-07-28         Article # KB0081901
This article is for University staff and students who which to add their University email account to a personally owned / non university provided d... Read more
How to find out which Operating System (OS) version your device is using
Updated: 2023-07-11         Article # KB0082869
This article guides you on finding which Operating System (OS) version your device is using. Table of Contents Windows users What to do if... Read more
How to add or remove shared email accounts in Outlook
Updated: 2023-09-13         Article # KB0081911
Follow the instructions below to add or remove shared email accounts using Microsoft Outlook. Table of Contents How to add a shared mailbox ... Read more
How to access the Shared Resource Filestore
Updated: 2023-08-18         Article # KB0011657
This article guides you on requesting access and accessing a Shared Resource Filestore (“J:Drive” or "M:Drive", for example). Table of Contents ... Read more
How to manage your university and computing account using Subscribe
Updated: 2023-08-16         Article # KB0082870
This article explains how to manage your university and computing account using Subscribe. It also explains how to add a secondary contact email, c... Read more
How to connect your laptop to eduroam Wi-Fi service
Updated: 2023-06-07         Article # KB0065902
You can connect your laptop to eduroam using your University email and your password. eduroam (education roaming) is the secure, world-wide roami... Read more
MyEngagement – Getting started guide
Updated: 2023-09-13         Article # KB0082925
This article provides guidance for academic started on getting started with the brand-new MyEngagement app. By following the instructions below, yo... Read more
How to connect mobiles and tablets to eduroam Wi-Fi service
Updated: 2023-09-21         Article # KB0011621
You can connect your phone or tablet to eduroam using your University email and your password. eduroam (education roaming) is the secure, world-w... Read more
How to print using the university printers from your own device (BYOD - bring your own device)
Updated: 2023-09-01         Article # KB0079119
To print using the University print service, you have two options: Print your documents using your web browser through the web portal myprint.so... Read more
Computer and IT equipment online catalogue
Updated: 2023-08-22         Article # KB0081988
Staff can use this page to purchase a computer, check the specifications of standard or high spec computers, and know more about the prices. Tab... Read more
How to set up the Virtual Private Network (VPN) via GlobalProtect
Updated: 2023-07-27         Article # KB0011610
The University provides a Virtual Private Network (VPN) service for you to connect and login to the University network from off-campus locations or... Read more
Reducing a document photo image size
Updated: 2023-08-16         Article # KB0065376
This article gives you an overview of how to reduce a photo image without losing quality. When you need to upload a photo into the student record ... Read more
How to set up and manage Microsoft Multi-Factor Authentication (MFA)
Updated: 2023-08-14         Article # KB0082400
This article will guide you on configuring your Multi-Factor Authentication, setting it up on your devices, managing it and setting up a second met... Read more

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