Disable Downloading Folders in Outlook
Updated: 2022-08-17 Article # KB0082520
It may happen that Outlook shows your folders (or sub-folders) in the web version and not in the Desktop one. You can solve this issue by following...
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Computer and Office Moves
Updated: 2021-01-08 Article # KB0012115
If you are moving desks or moving offices and you need help moving your computer, please put in a portering request on the Planon system to have yo...
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Windows 10 Upgrade Notification
Updated: 2022-08-17 Article # KB0082517
Guidance on updating Windows 10 computers as soon as users receive a notification asking for installing the new version.
Table of Contents
No...
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Windows Defender Quick Start Guide
Updated: 2021-01-08 Article # KB0051321
Windows Defender Quick Start Guide
Windows Defender is an antivirus program provided by Microsoft to help protect computers from spyware and ma...
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Install eSigner/Gemalto/PT-X software
Updated: 2020-05-06 Article # KB0059934
Requirements: payment software must only be used on a University Windows PC (/Laptop) and you will need to connect to VPN to install additional sof...
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How do I access iSolutions HPC systems?
Updated: 2021-01-08 Article # KB0011733
Before you can gain access to our High Performance Computing systems you will need to be authorised to use the system. More information on requesti...
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Office 365 email what is ATP
Updated: 2021-01-08 Article # KB0038330
What is Advanced Threat Protection (ATP)?
New malware campaigns are being launched every day. ATP in Office 365 helps protect sophisticated ...
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Access to Glean
Updated: 2021-01-08 Article # KB0067603
Glean Software - Assistive Technology Student Access
Glean is a note taking tool designed to improve learning and productivity.
Capture, revi...
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Voting buttons in Outlook Web Version
Updated: 2021-01-08 Article # KB0041716
Within Microsoft Outlook, on a Windows device, voting buttons can be viewed.However, this functionality is not supported within Outlook Web or Outl...
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Safety and Emergency Numbers
Updated: 2022-04-21 Article # KB0011700
Please see the list below for useful/emergency contact numbers:
Building Emergencies (electricity, gas, water, ...): 27474 (Monday to Friday, fr...
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How do I access the Media FHE service?
Updated: 2021-01-08 Article # KB0057634
To access the Media FHE service, use a web browser on a computer connected to the University network and go to the address http://www.mediafhe.com/...
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How do I access PGR Tracker?
Updated: 2021-01-08 Article # KB0011656
To access PGR Tracker, use a web browser to go to pgrtracker.soton.ac.uk and log on with your University username and password.
PGR Tracker can b...
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Revising Knowledge Base articles
Updated: 2022-08-19 Article # KB0082526
This article gives guidance on revising Knowledge Base (KB) articles.
Staff with access to ServiceNow and admin rights can update or amend articl...
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Dell Display Manager (DDM)
Updated: 2022-09-30 Article # KB0082578
This article provides information about the Dell Display Manager utility for Dell monitors. Learn how to download the Dell Display Manager utility ...
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HelpMe! Support Applicaton
Updated: 2021-01-08 Article # KB0034714
When asked by your agent, please click on the attachment.
What happens next?
Click the HelpMe! Application button above – your browser will dow...
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External Sender Banner on Emails
Updated: 2021-01-08 Article # KB0066757
External Sender Banner
Email received from senders outside of the University will contain a warning banner at the top of the message.
The pur...
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Vevox (formerly Meetoo) in CLS rooms
Updated: 2020-04-24 Article # KB0056247
In order to access the Vevox PowerPoint plugin in CLS rooms, users first need to click on the Vevox desktop icon, which will launch PowerPoint with...
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Turning Point Software
Updated: 2020-06-25 Article # KB0011759
Turning Point software is available on every PC installed in the university’s teaching rooms. You can quickly locate and open it by typing ‘turn’ i...
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How do I use a Common Learning Space?
Updated: 2021-01-08 Article # KB0011367
We've put together a short, interactive online presentation that will guide you through some of the key equipment in lecture theatres.
There are a...
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How do I install Erdas Imagine?
Updated: 2020-06-26 Article # KB0011689
Erdas Imagine is software used in geospatial data authoring.
As a student:
Imagine is available on all common learning space PCs. The shortcuts ar...
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Common issues using PGR Manager
Updated: 2023-03-02 Article # KB0080027
Common issues with PGR Manager are:
You cannot access to your account
Your supervisory team is incorrect
Your middle name is missing
The time...
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What content will I find on SUSSED?
Updated: 2021-01-08 Article # KB0011701
SUSSED (Southampton University Staff/student Social & Educational Directory) is the University's Web portal. The portal provides a personalised vie...
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Managed Synology Service
Updated: 2022-07-15 Article # KB0082447
The Managed Synology Service is to support Departments and Projects to purchase Synology NAS devices and connect them to the University network. iS...
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Who are the Digital Learning Team?
Updated: 2021-01-08 Article # KB0020035
The Digital Learning Team works with academic staff and professional services to support technology enhanced learning (TEL) at the University.
...
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Linux Primer - Learning Linux
Updated: 2021-01-08 Article # KB0011988
Why learn Linux?
A basic knowledge of Linux is required in order to use HPC facilities. There are many tutorials on the web, just Google around an...
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Outlook - Not loading old emails
Updated: 2021-07-16 Article # KB0073767
This document shows you how to load emails that are older than one year old.Open Outlook, then click on 'File' > Account settings and then select “...
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What is my Office 365 email quota?
Updated: 2023-04-05 Article # KB0038317
Each users get 100 GB of email space in their primary email account. Staff also have an online archive that has an extra 100 GB of space see Office...
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How to use Jisc Discovery tool
Updated: 2023-03-21 Article # KB0082586
This article gives an overview of Jisc Discovery tool. The article explains how to log in as student or staff, and guides you to take your self-ass...
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Connect ro RDP Sessions From Linux
Updated: 2021-01-08 Article # KB0061316
rdesktop seems to be deprecated, or at least lacks some of the security features required to connect to modern RDP sessions. Luckily, its replaceme...
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Windows Display Settings (Windows P)
Updated: 2020-06-26 Article # KB0054727
To change the windows desktop set-up between PC screen only, duplicate (mirror), Extended or second screen (projector) only. Please use the followi...
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How to run Trend using Microsoft Edge
Updated: 2023-06-27 Article # KB0081825
This article guides Estates users on installing and running Trend Building Energy Management Systems (BEMS).
Table of Contents
Instructions f...
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iSurvey Save and Quit feature
Updated: 2020-06-26 Article # KB0017462
By default, iSurvey allows people to save their survey answers and return later to complete the survey. They use the 'Save and Quit' button at the ...
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Email plus-addresses in Office 365
Updated: 2022-05-24 Article # KB0081405
The University email provider (Microsoft Office 365) now supports the use of "plus addressing". This allows you to use an unlimited number of addre...
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I need help with MySouthampton
Updated: 2021-01-08 Article # KB0011766
I can't see my timetable or the app is not working correctly
Before contacting iSolutions you can look at our help pages found here to see if there...
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Data Loss Prevention (DLP)
Updated: 2022-10-17 Article # KB0038329
This article gives information about Data Loss Prevention (DLP) and the way this system works in Office 365.
Table of Contents
What is Data L...
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What mailing lists am I on?
Updated: 2021-01-08 Article # KB0039269
The all.soton mailing list system uses data from HR, Banner and Subscribe to add you automatically to mailing lists relevant to your job role or co...
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How to reassign a ticket in ServiceNow
Updated: 2022-04-04 Article # KB0073251
The guidance below explains how to reassign an incident or request item (ticket) from one team to another within ServiceNow.
If you have any queri...
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Network Point Installation Request
Updated: 2021-01-08 Article # KB0011820
If you would like to request the installation of IT network points across the University estate, you will need to complete a Network Point Installa...
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Remove login items from your computer
Updated: 2023-08-02 Article # KB0082879
This article explains how to disable login items from automatically opening every time you turn on your computer.
Table of Contents
Disabling...
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Cyber Security Training
Updated: 2023-01-24 Article # KB0080844
This article supports staff and PGRs when using the Terranova Security Training as part of Cyber Security.
Table of Contents
Why do I need th...
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How do I use voicemail?
Updated: 2021-01-08 Article # KB0011680
The University's telephone system includes the ability for staff to receive voicemail.
The following are guides on how to use your University voic...
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Second Hand IT Equipment Request
Updated: 2021-01-08 Article # KB0011589
If you would like to request second hand equipment, and have specific reasons that second hand equipment is a suitable option, you will need to com...
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Vevox (formerly Meetoo) - logging in
Updated: 2020-06-25 Article # KB0051158
University staff can log in to Vevox at https://southampton.vevox.com with their university details which will set them up with a Vevox tutor accou...
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Loan Equipment Request Form
Updated: 2022-02-22 Article # KB0011588
To request a loan of computer equipment complete the Loan Equipment Request Form.
Information needed:
A charge code, for use i...
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What is the Print Centre?
Updated: 2021-01-08 Article # KB0011691
The Print Centre works in partnership with any member of the University, staff and students to design and print a wide variety of materials from ex...
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Unsupported Software
Updated: 2023-09-11 Article # KB0073768
iSolutions allows the use of some free to use (Open source) software.
As the software is not managed by us, our support will be limited. We will ...
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Setting up Quiet time on Teams
Updated: 2023-03-16 Article # KB0082779
The feature “Quiet time” on Teams allows you to mute notifications during specific times (or for 24 hours) during specific days.
By turning Quit t...
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Blackboard not loading on Chrome
Updated: 2023-02-14 Article # KB0082731
If you are unable to load Blackboard on Chrome using your personal device, it may be caused by your cookie’s settings.
Table of Contents
What...
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Cyber Essentials Certification
Updated: 2023-08-07 Article # KB0064852
This article explains what is the Cyber Essentials Certification and provides direct link to the University Cyber Essentials Compliance and the In...
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Short Dial Codes
Updated: 2021-01-08 Article # KB0011760
Short Dial Codes are provided for reaching commonly used external numbers, e.g. other universities.
These codes are provided to save time in diall...
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LinkedIn Learning
Updated: 2023-03-16 Article # KB0082732
This article gives you information on LinkedIn Learning and direct access to courses designed to improve your soft and hard skills.
Table of Con...
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AV Support Request Form
Updated: 2021-10-04 Article # KB0012384
There is a single form to complete if you require services from the iSolutions AV Support team.Many services to support timetabled teaching can be ...
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Installing Stata
Updated: 2023-05-15 Article # KB0011019
Stata is an integrated statistical package that provides data analysis, data management, and graphics.
Students
You can find Stata on all Common ...
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What is QlikView?
Updated: 2021-01-08 Article # KB0011684
QlikView is a Business Intelligence tool that allows you to interrogate data and has been consolidated from multiple sources into a single applicat...
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How do I archive my emails?
Updated: 2023-04-17 Article # KB0011637
Members of staff are given 100 GB of space. In addition, you have an easily accessible, but separate, Online Archive space.
All staff are provided...
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How to request a conference website
Updated: 2023-08-31 Article # KB0011708
We can help you set up a conference site to manage the processes relating to registrations and submissions.
How to raise your request
All website...
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Managing Adobe profiles
Updated: 2022-10-26 Article # KB0082591
This article gives an overview of the new Adobe sign-in experience and gives guidance on solving sign-in issues related to Business and Personal pr...
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How do I renew my Windows licence?
Updated: 2020-04-07 Article # KB0061572
If you have received a message to say your Windows licence has expired, please complete the following:
Connect to the university’s Virtual Priv...
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Installing ArcGIS
Updated: 2023-08-31 Article # KB0011667
ESRI ArcGIS is a geographic information system (GIS) for working with maps and geographic data.This article guides students and staff:
finding E...
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How do I install Endnote?
Updated: 2021-01-08 Article # KB0011652
Staff
EndNote can be installed on all staff desktops and laptops via the “Additional Software” icon on the desktop.Staff and Students can take adv...
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Reporting a lost or stolen device
Updated: 2023-07-04 Article # KB0082836
This article gives guidance on reporting a lost or stolen device. It contains instructions about:
how to report your lost or stolen device to iS...
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MapDrives GUI tool
Updated: 2023-03-21 Article # KB0061296
The MapDrives GUI is a tool that will assist you in mapping common University network drives onto your personal PC or field build laptop.
Table ...
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PGR Manager
Updated: 2022-05-23 Article # KB0079636
PGR Manager has replaced PGR Tracker and manual processes in Humanities and the Faculty of Medicine. PGR Manager is used by our postgraduate resear...
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Problem Management in ServiceNow
Updated: 2022-07-15 Article # KB0080815
What is ServiceNow Problem Management?
Problem Management helps to identify the cause of an error in the IT infrastructure, reported as occurrence...
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Downloading and installing NVivo
Updated: 2023-08-15 Article # KB0011669
This article guides you on downloading and installing NVivo on personal computers and University provided computers.
At the moment, the University...
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How do I install SPSS statistics?
Updated: 2020-09-03 Article # KB0011645
Students
SPSS Statistics is available on all Common Learning Space PCs. The shortcuts are in All Programs>Statistics
If you are using your own de...
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How to set up a delegate in ServiceNow
Updated: 2023-07-28 Article # KB0011400
If you are going to be absent from work, you can set up a Delegate to manage your approvals, tickets and other items within ServiceNow on your beha...
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Introduction to ServiceNow
Updated: 2022-03-31 Article # KB0079909
The guidance in this article is for anyone managing queries within ServiceNow.
ServiceNow is the IT Service Management tool used for logging and t...
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ServiceNow update: What's new
Updated: 2023-01-30 Article # KB0082594
On Monday 30 January 2023, an update was made to ServiceNow. If you use ServiceNow to manage tickets or services, the key differences you will see ...
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Halls Wi-Fi connection problems
Updated: 2023-09-11 Article # KB0075983
This article gives guidance on fixing issues while connecting your device to the Wi-Fi network in the Halls of Residence.
Table of Contents
S...
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iSurvey / Qualtrics conversion course
Updated: 2023-08-24 Article # KB0082882
This is a guide to using Qualtrics for those who are experienced with iSurvey.
This guide will cover how to achieve all possible functionality in ...
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Clearing Teams cache
Updated: 2023-06-14 Article # KB0082838
This article guides you in clearing the Teams cache on Windows and Apple computers.
Clearing the cache on your device can solve the issues you’re ...
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Auto email forwarding
Updated: 2023-03-30 Article # KB0067951
Automatic email-forwarding from your university account to external email accounts (for example a Google account) poses a significant security risk...
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Requesting IT equipment delivery
Updated: 2022-11-14 Article # KB0082623
This article guides you to request to deliver IT equipment to a home UK address if you are unable to accept delivery to a University office locatio...
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How do I use SSH to access HPC systems?
Updated: 2021-01-08 Article # KB0011734
Secure Shell (SSH) is the standard network protocol for connecting to iSolutions HPC services on Linux, indeed for the Iridis and Lyceum clusters t...
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Telephony Liaison Officers - FAQs
Updated: 2023-07-04 Article # KB0080573
This article gives guidance on most of the frequent asked questions (FAQs) about the Telephony Liaison Officers.
Table of Contents
How to del...
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How to share a calendar in Outlook
Updated: 2022-07-26 Article # KB0082481
You can send a sharing invitation to colleagues and people outside the University using Outlook. By doing this they can view your calendar in their...
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I'm having trouble logging on to SUSSED
Updated: 2023-01-04 Article # KB0011702
You must have a University username and password to be able to log on to SUSSED. If you do not have this, you have to create your account on Subscr...
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What is eAssignment?
Updated: 2020-06-26 Article # KB0011787
The University eAssignment system is for electronic submission, marking and feedback of student work. It is currently used to varying amounts by al...
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Setting up rules in Outlook
Updated: 2023-08-29 Article # KB0082913
This article guides you on setting up rules in Outlook desktop application (the one you download and install in your computer) and Outlook for the ...
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Adding a printer to Apple macOS
Updated: 2023-05-02 Article # KB0082565
This article guides you adding a printer to an Apple macOS.
Table of Contents
Step-by-step instructions
Notes
Step-by-step instructions...
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How do I use my Astra 4422 phone
Updated: 2021-01-08 Article # KB0011819
This user guide is to help staff use the Astra 4422 desk phone.
It is a complete user guide covering all aspects of the hand set and how to use a...
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IT Peripheral Order Form
Updated: 2021-09-03 Article # KB0011603
If you would like to request peripheral equipment, you will need to complete a Peripheral Equipment Order Form
You will require the following info...
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Telephony Liaison Officer (TLO) guide
Updated: 2023-06-06 Article # KB0080528
This article describes the role and the expectations of a Telephony Liaison Officer (TLO) about the phone numbers, billing, and requests.
Table ...
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Deployments collection point
Updated: 2023-03-22 Article # KB0075973
This article gives you information about iSolutions Deployments collection point.
Please arrange an appointment (date and time) with one of our De...
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Virtual Machines
Updated: 2023-06-01 Article # KB0026978
Please find here below the list of prices and the Virtual Machine (VMware) options.
Table of Contents
Virtual Machines pricing
Requests for ...
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Telephone Liaison Officer (TLO) list
Updated: 2023-08-21 Article # KB0010340
A list of Telephone Liaison Officers (TLOs) from across the University is below - you should contact your TLO if you need any advice relating to te...
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Cyber Essentials Compliance
Updated: 2023-08-04 Article # KB0082476
This article will guide you on the requirements for Cyber Essentials, what to do to ensure your university provided computing devices are compliant...
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Restoring Wi-Fi Connectivity
Updated: 2023-04-19 Article # KB0082803
This article guides you restoring Wi-Fi connectivity when you are working on Campus or at home post loss of Wi-Fi connections on your device follow...
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Shared desks etiquette
Updated: 2023-06-27 Article # KB0082816
This article gives guidance on using shared desks. It also explains what to do in case of fault or missing equipment.
Table of Contents
Overv...
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Reporting Phishing or SPAM messages
Updated: 2023-08-18 Article # KB0061364
This article gives you information about phishing emails, spam messages, and how to report them.
Table of Contents
Phishing emails
Know mo...
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Finding a workstation room
Updated: 2023-05-05 Article # KB0011364
This article guides you in finding workstation rooms on Highfield campus and at all locations.
Table of Contents
Step-by-step instructions
R...
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All.Soton mailing list application
Updated: 2023-07-17 Article # KB0082741
This article guides you on discovering what All.Soton is and how it works, how to find a mailing list, and how to contact the list moderators when ...
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How to book a Hybrid Meeting room
Updated: 2023-06-16 Article # KB0082661
This article gives guidance on Hybrid Meeting rooms and how to book them using Microsoft Outlook or Teams.
Table of Contents
Introduction
Ho...
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WebSIS Banner FAQ
Updated: 2023-07-14 Article # KB0061448
Banner is a web-based, administrative software application used by higher education institutions. Students and employees use it as their main datab...
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How to use Microsoft Teams Softphone
Updated: 2023-08-25 Article # KB0081649
In the article below you will find guidance about how to make and receive external calls using Teams Softphone. You can also find a list of best pr...
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How to install Adobe Acrobat DC
Updated: 2023-06-13 Article # KB0082375
This article gives instructions to install Adobe Acrobat DC on:
Personal devices owned by staff and Postgraduate Research Students (PGRs)
Compu...
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User Profile Information
Updated: 2021-10-07 Article # KB0050073
Personal Information
Your preferred name, location and contact details are managed through Subscribe (allow 24 hours to update to ServiceNow).
If...
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New student resources
Updated: 2023-07-03 Article # KB0074915
This article contains a list of useful links you can find as well on the University’s website and on the following pages:
Welcome | University ...
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Admin Rights And What They Mean
Updated: 2021-01-08 Article # KB0012191
Should you have been directed to this article by iSolutions, then you have requested admin rights to your University PC or laptop, and the scope ...
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Agent Chat (ServiceNow)
Updated: 2023-08-02 Article # KB0082597
Agent Chat is the chat service within ServiceNow. Agent Chat allows you to communicate with your customers (staff or students), send knowledge base...
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How to download software
Updated: 2023-04-04 Article # KB0011641
You can download software for academic purposes from the Software Center of iSolutions.
Please keep in mind that some software (such as SPSS) may...
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Staff resources
Updated: 2023-07-03 Article # KB0082511
This article contains a list of useful links you can find as well on the University’s website and on the following pages:
University IT SharePo...
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MyEngagement – Getting started guide
Updated: 2023-09-13 Article # KB0082925
This article provides guidance for academic started on getting started with the brand-new MyEngagement app. By following the instructions below, yo...
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Reducing a document photo image size
Updated: 2023-08-16 Article # KB0065376
This article gives you an overview of how to reduce a photo image without losing quality.
When you need to upload a photo into the student record ...
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