Disable Downloading Folders in Outlook
Updated: 2022-08-17 Article # KB0082520
It may happen that Outlook shows your folders (or sub-folders) in the web version and not in the Desktop one. You can solve this issue by following...
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Voting buttons in Outlook Web Version
Updated: 2021-01-08 Article # KB0041716
Within Microsoft Outlook, on a Windows device, voting buttons can be viewed.However, this functionality is not supported within Outlook Web or Outl...
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How do I access the Media FHE service?
Updated: 2021-01-08 Article # KB0057634
To access the Media FHE service, use a web browser on a computer connected to the University network and go to the address http://www.mediafhe.com/...
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Windows Display Settings (Windows P)
Updated: 2020-06-26 Article # KB0054727
To change the windows desktop set-up between PC screen only, duplicate (mirror), Extended or second screen (projector) only. Please use the followi...
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Windows 10 Upgrade Notification
Updated: 2022-08-17 Article # KB0082517
Guidance on updating Windows 10 computers as soon as users receive a notification asking for installing the new version.
Table of Contents
No...
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Connect ro RDP Sessions From Linux
Updated: 2021-01-08 Article # KB0061316
rdesktop seems to be deprecated, or at least lacks some of the security features required to connect to modern RDP sessions. Luckily, its replaceme...
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HelpMe! Support Applicaton
Updated: 2021-01-08 Article # KB0034714
When asked by your agent, please click on the attachment.
What happens next?
Click the HelpMe! Application button above – your browser will dow...
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Install eSigner/Gemalto/PT-X software
Updated: 2020-05-06 Article # KB0059934
Requirements: payment software must only be used on a University Windows PC (/Laptop) and you will need to connect to VPN to install additional sof...
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How to run Trend using Microsoft Edge
Updated: 2023-11-29 Article # KB0081825
This article guides Estates users on installing and running Trend Building Energy Management Systems (BEMS).
Table of Contents
Instructions f...
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Outlook - Not loading old emails
Updated: 2021-07-16 Article # KB0073767
This document shows you how to load emails that are older than one year old.Open Outlook, then click on 'File' > Account settings and then select “...
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Remove login items from your computer
Updated: 2023-08-02 Article # KB0082879
This article explains how to disable login items from automatically opening every time you turn on your computer.
Table of Contents
Disabling...
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Computer and Office Moves
Updated: 2021-01-08 Article # KB0012115
If you are moving desks or moving offices and you need help moving your computer, please put in a portering request on the Planon system to have yo...
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Data Loss Prevention (DLP)
Updated: 2022-10-17 Article # KB0038329
This article gives information about Data Loss Prevention (DLP) and the way this system works in Office 365.
Table of Contents
What is Data L...
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Dell Display Manager (DDM)
Updated: 2023-11-29 Article # KB0082578
This article provides information about the Dell Display Manager utility for Dell monitors. Learn how to download the Dell Display Manager utility ...
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Safety and Emergency Numbers
Updated: 2022-04-21 Article # KB0011700
Please see the list below for useful/emergency contact numbers:
Building Emergencies (electricity, gas, water, ...): 27474 (Monday to Friday, fr...
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How do I use a Common Learning Space?
Updated: 2021-01-08 Article # KB0011367
We've put together a short, interactive online presentation that will guide you through some of the key equipment in lecture theatres.
There are a...
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Who are the Digital Learning Team?
Updated: 2021-01-08 Article # KB0020035
The Digital Learning Team works with academic staff and professional services to support technology enhanced learning (TEL) at the University.
...
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How do I access PGR Tracker?
Updated: 2021-01-08 Article # KB0011656
To access PGR Tracker, use a web browser to go to pgrtracker.soton.ac.uk and log on with your University username and password.
PGR Tracker can b...
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Mailbox storage limits in Outlook
Updated: 2023-12-04 Article # KB0038317
This article guides you finding how to find your mailbox storage limits and see how this space is used.
Table of Contents
Mailbox storage li...
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Email plus-addresses in Office 365
Updated: 2022-05-24 Article # KB0081405
The University email provider (Microsoft Office 365) now supports the use of "plus addressing". This allows you to use an unlimited number of addre...
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Short Dial Codes
Updated: 2021-01-08 Article # KB0011760
Short Dial Codes are provided for reaching commonly used external numbers, e.g. other universities.
These codes are provided to save time in diall...
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Cyber Essentials Certification
Updated: 2023-08-07 Article # KB0064852
This article explains what is the Cyber Essentials Certification and provides direct link to the University Cyber Essentials Compliance and the In...
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Yealink MP50 phone - User guide
Updated: 2024-04-19 Article # KB0083079
This article is a quick user guide about the Yealink MP50 phones. The content published in this article comes from the supplier’s manual. The sourc...
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Setting up Quiet time on Teams
Updated: 2023-03-16 Article # KB0082779
The feature “Quiet time” on Teams allows you to mute notifications during specific times (or for 24 hours) during specific days.
By turning Quit t...
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How to use Jisc Discovery tool
Updated: 2024-03-11 Article # KB0082586
This article gives an overview of Jisc Discovery tool. The article explains how to log in as student or staff, and guides you to take your self-ass...
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Access to Glean
Updated: 2021-01-08 Article # KB0067603
Glean Software - Assistive Technology Student Access
Glean is a note taking tool designed to improve learning and productivity.
Capture, revi...
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Windows Defender Quick Start Guide
Updated: 2021-01-08 Article # KB0051321
Windows Defender Quick Start Guide
Windows Defender is an antivirus program provided by Microsoft to help protect computers from spyware and ma...
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Network Point Installation Request
Updated: 2021-01-08 Article # KB0011820
If you would like to request the installation of IT network points across the University estate, you will need to complete a Network Point Installa...
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Making inclusive font choices
Updated: 2023-10-18 Article # KB0082960
This Knowledge Base (KB) article provides guidance on making inclusive font choices to enhance accessibility in digital and print materials. Select...
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Installing Ansys Lumerical
Updated: 2024-03-11 Article # KB0083047
This article guides you on installing Ansys Lumerical and provides external references in case you face troubles during the installation process.
...
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Overview of Adobe Generative AI
Updated: 2024-08-12 Article # KB0082984
This article gives an overview of Adobe's Generative AI feature and provides iSolutions' understanding of the current situation related to their ge...
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Good practice for writing links
Updated: 2024-01-22 Article # KB0082969
This knowledge base article explains how to create hyperlinks that are understandable for all users, including people with disabilities. When we fo...
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What is QlikView?
Updated: 2021-01-08 Article # KB0011684
QlikView is a Business Intelligence tool that allows you to interrogate data and has been consolidated from multiple sources into a single applicat...
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Managing Adobe profiles
Updated: 2022-10-26 Article # KB0082591
This article gives an overview of the new Adobe sign-in experience and gives guidance on solving sign-in issues related to Business and Personal pr...
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Linux - Useful resources for beginners
Updated: 2024-02-05 Article # KB0083029
This article lists useful resources for students and staff that have just started using Linux and want to improve their skills.
Table of Content...
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Requesting IT equipment delivery
Updated: 2022-11-14 Article # KB0082623
This article guides you to request to deliver IT equipment to a home UK address if you are unable to accept delivery to a University office locatio...
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Common issues using PGR Manager
Updated: 2023-03-02 Article # KB0080027
Common issues with PGR Manager are:
You cannot access to your account
Your supervisory team is incorrect
Your middle name is missing
The time...
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How to request a conference website
Updated: 2023-08-31 Article # KB0011708
We can help you set up a conference site to manage the processes relating to registrations and submissions.
How to raise your request
All website...
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How to renew a Windows 10 licence
Updated: 2024-06-24 Article # KB0061572
This article explains how to renew a Windows 10 licence.
Table of Contents
Instructions
Getting IT help
Related content
Instructions
...
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How to update Knowledge Base articles
Updated: 2024-05-28 Article # KB0082526
This article gives guidance on revising Knowledge Base (KB) articles.
Staff with access to ServiceNow and permissions can update or amend articles...
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Installing Stata
Updated: 2023-05-15 Article # KB0011019
Stata is an integrated statistical package that provides data analysis, data management, and graphics.
Students
You can find Stata on all Common ...
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Managed Synology Service
Updated: 2022-07-15 Article # KB0082447
The Managed Synology Service is to support Departments and Projects to purchase Synology NAS devices and connect them to the University network. iS...
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Problem Management in ServiceNow
Updated: 2023-10-26 Article # KB0080815
This article guides you on creating a problem ticket, progressing the problem, and managing incidents in ServiceNow.
Table of Contents
What i...
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MapDrives GUI tool
Updated: 2023-03-21 Article # KB0061296
The MapDrives GUI is a tool that will assist you in mapping common University network drives onto your personal PC or field build laptop.
Table ...
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How do I install Endnote?
Updated: 2021-01-08 Article # KB0011652
Staff
EndNote can be installed on all staff desktops and laptops via the “Additional Software” icon on the desktop.Staff and Students can take adv...
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LinkedIn Learning
Updated: 2023-03-16 Article # KB0082732
This article gives you information on LinkedIn Learning and direct access to courses designed to improve your soft and hard skills.
Table of Con...
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Auto email forwarding
Updated: 2023-03-30 Article # KB0067951
Automatic email-forwarding from your university account to external email accounts (for example a Google account) poses a significant security risk...
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Blackboard Ultra Migration Project
Updated: 2024-08-29 Article # KB0083023
This article gives you an overview of the Blackboard Ultra Migration Project and explains the difference between Ultra and Original. The article al...
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How to share a calendar in Outlook
Updated: 2024-06-14 Article # KB0082481
You can send a sharing invitation to colleagues and people outside the University using Outlook. By doing this they can view your calendar in their...
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PGR Manager
Updated: 2022-05-23 Article # KB0079636
PGR Manager has replaced PGR Tracker and manual processes in Humanities and the Faculty of Medicine. PGR Manager is used by our postgraduate resear...
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How to access Symmetry
Updated: 2024-10-23 Article # KB0083031
This article explains how to get access to Symmetry and how to create a shortcut to your desktop.
Table of Contents
Step 1 - Request access...
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Unsupported Software
Updated: 2024-10-21 Article # KB0073768
iSolutions allows the use of free to use (Open source) software.
As the software is not managed by iSolutions, our support will be limited. iSolut...
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How to archive emails in Outlook
Updated: 2024-05-24 Article # KB0082993
This article gives an overview of Microsoft Exchange online and explains how you can archive your emails (and email folders) in Outlook.
This arti...
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Setting up rules in Outlook
Updated: 2023-12-19 Article # KB0082913
This article guides you on setting up rules in Outlook desktop application (the one you download and install in your computer) and Outlook for the ...
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iSurvey / Qualtrics conversion course
Updated: 2023-08-24 Article # KB0082882
This is a guide to using Qualtrics for those who are experienced with iSurvey.
This guide will cover how to achieve all possible functionality in ...
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Second Hand IT Equipment Request
Updated: 2021-01-08 Article # KB0011589
If you would like to request second hand equipment, and have specific reasons that second hand equipment is a suitable option, you will need to com...
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Telephony Liaison Officer (TLO) guide
Updated: 2023-10-11 Article # KB0080528
This article describes the role and the expectations of a Telephony Liaison Officer (TLO). It also explains how a Telephony Liaison Officers manage...
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Reporting a lost or stolen device
Updated: 2024-05-23 Article # KB0082836
This article gives guidance on reporting a lost or stolen device. It contains instructions about:
how to report your lost or stolen device to iS...
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Clearing Teams cache
Updated: 2024-03-08 Article # KB0082838
This article guides you in clearing the Teams cache on Windows and Apple computers.
Clearing the cache on your device can solve the issues you’re ...
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Halls Wi-Fi connection problems
Updated: 2023-09-11 Article # KB0075983
This article gives guidance on fixing issues while connecting your device to the Wi-Fi network in the Halls of Residence.
Table of Contents
S...
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Students and Modules - User guide
Updated: 2024-08-12 Article # KB0083129
This article provides guidance on accessing and using Students and Modules, the Power BI app developed by iSolutions to replace WEBSIS.
Table of...
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How to set up a delegate in ServiceNow
Updated: 2023-10-20 Article # KB0011400
If you are going to be absent from work, you can set up a Delegate to manage your approvals, tickets and other items within ServiceNow on your beha...
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Downloading and installing NVivo
Updated: 2024-05-29 Article # KB0011669
This article guides you on downloading and installing NVivo 14 on university-owned computer and personal devices.
NVivo R1 can be installed on tea...
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Restoring Wi-Fi Connectivity
Updated: 2023-04-19 Article # KB0082803
This article guides you restoring Wi-Fi connectivity when you are working on Campus or at home post loss of Wi-Fi connections on your device follow...
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Creating a site in SharePoint
Updated: 2023-11-07 Article # KB0038052
This article guides you on creating a Communication or Team site in SharePoint. It also provides useful guidelines and links about managing your Sh...
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Virtual Machines
Updated: 2023-12-05 Article # KB0026978
Please find here below the list of prices and the Virtual Machine (VMware) options.
Table of Contents
Virtual Machines pricing
Requests f...
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Mobile devices management information
Updated: 2024-10-30 Article # KB0082778
This article gives guidance about the new management policy related to University owned and provided assets, mobile devices included.
Table of C...
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Reporting Phishing or SPAM messages
Updated: 2024-04-18 Article # KB0061364
This article gives you information about phishing emails, spam messages, and how to report them.
Table of Contents
Phishing emails
Know mo...
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Deployments collection point
Updated: 2024-05-22 Article # KB0075973
This article gives you information about iSolutions Deployments collection point.
Please arrange an appointment (date and time) with one of our De...
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User Profile Information
Updated: 2021-10-07 Article # KB0050073
Personal Information
Your preferred name, location and contact details are managed through Subscribe (allow 24 hours to update to ServiceNow).
If...
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Cyber Essentials Compliance
Updated: 2024-10-11 Article # KB0082476
This article will guide you on the requirements for Cyber Essentials, what to do to ensure your university provided computing devices are compliant...
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Agent Chat (ServiceNow)
Updated: 2023-11-10 Article # KB0082597
Agent Chat is the chat service within ServiceNow. Agent Chat allows you to communicate with your customers (staff or students), send knowledge base...
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Introduction to ServiceNow
Updated: 2024-10-18 Article # KB0079909
Guidance for anyone managing queries within ServiceNow.
ServiceNow is the IT Service Management tool used for logging and tracking queries at the ...
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Student resources
Updated: 2024-08-02 Article # KB0074915
This article contains a list of useful links you can find as well on the University’s website and on the following pages:
Welcome | University ...
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ServiceNow upgrade: November 2023
Updated: 2023-11-08 Article # KB0082594
ServiceNow will be upgraded to the latest release on Monday 13th November 2023.
Table of Contents
Search
Dark theme
Agent Workspace/Service...
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Telephone Liaison Officer (TLO) list
Updated: 2024-08-15 Article # KB0010340
A list of Telephone Liaison Officers (TLOs) from across the University is below - you should contact your TLO if you need any advice relating to te...
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Shared desks etiquette
Updated: 2023-11-28 Article # KB0082816
This article gives guidance on using shared desks. It also explains what to do in case of fault or missing equipment.
Table of Contents
Overv...
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How to book a Hybrid Meeting room
Updated: 2023-06-16 Article # KB0082661
This article gives guidance on Hybrid Meeting rooms and how to book them using Microsoft Outlook or Teams.
Table of Contents
Introduction
Ho...
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All.Soton mailing list application
Updated: 2024-04-30 Article # KB0082741
This article guides you on discovering what All.Soton is and how it works, how to find a mailing list, and how to contact the list moderators when ...
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RAM and SSD - Catalogue and prices
Updated: 2024-09-12 Article # KB0083084
This article shows the list of Random-Access Memory (RAM) and Solid Status Drive (SSD) prices.
This list is regularly updated, though prices migh...
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How to install Adobe Acrobat Pro
Updated: 2024-05-28 Article # KB0082375
This article gives instructions on installing Adobe Acrobat Pro on:
Personal devices owned by staff and Postgraduate Research Students (PGRs)
U...
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Cyber Security Training with KnowBe4
Updated: 2024-06-03 Article # KB0083106
This article provides an overview of KnowBe4, the university partner chosen to deliver several cyber security awareness training courses. The artic...
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How to use Microsoft Teams Softphone
Updated: 2024-10-08 Article # KB0081649
In the article below you will find guidance about how to make and receive external calls using Teams Softphone. You can also find a list of best pr...
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Staff resources
Updated: 2024-10-04 Article # KB0082511
This article contains a list of useful links you can find as well on the University’s website and on the following pages:
University IT SharePoi...
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How to download software
Updated: 2024-10-24 Article # KB0011641
This article explains how to download software for academic purposes from:
iSolutions' Software Center or
The University of Southampton Softw...
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Reducing a document photo image size
Updated: 2023-08-16 Article # KB0065376
This article gives you an overview of how to reduce a photo image without losing quality.
When you need to upload a photo into the student record ...
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