Short Dial Codes
Updated: 2021-01-08 Article # KB0011760
Short Dial Codes are provided for reaching commonly used external numbers, e.g. other universities.
These codes are provided to save time in diall...
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What mailing lists am I on?
Updated: 2021-01-08 Article # KB0039269
The all.soton mailing list system uses data from HR, Banner and Subscribe to add you automatically to mailing lists relevant to your job role or co...
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Computer and Office Moves
Updated: 2021-01-08 Article # KB0012115
If you are moving desks or moving offices and you need help moving your computer, please put in a portering request on the Planon system to have yo...
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Install eSigner/Gemalto/PT-X software
Updated: 2020-05-06 Article # KB0059934
Requirements: payment software must only be used on a University Windows PC (/Laptop) and you will need to connect to VPN to install additional sof...
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Office 365 email what is ATP
Updated: 2021-01-08 Article # KB0038330
What is Advanced Threat Protection (ATP)?
New malware campaigns are being launched every day. ATP in Office 365 helps protect sophisticated ...
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Access to Glean
Updated: 2021-01-08 Article # KB0067603
Glean Software - Assistive Technology Student Access
Glean is a note taking tool designed to improve learning and productivity.
Capture, revi...
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Outlook - Not loading old emails
Updated: 2021-07-16 Article # KB0073767
This document shows you how to load emails that are older than one year old.Open Outlook, then click on 'File' > Account settings and then select “...
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Vevox (formerly Meetoo) - logging in
Updated: 2020-06-25 Article # KB0051158
University staff can log in to Vevox at https://southampton.vevox.com with their university details which will set them up with a Vevox tutor accou...
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Voting buttons in Outlook Web Version
Updated: 2021-01-08 Article # KB0041716
Within Microsoft Outlook, on a Windows device, voting buttons can be viewed.However, this functionality is not supported within Outlook Web or Outl...
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Windows Display Settings (Windows P)
Updated: 2020-06-26 Article # KB0054727
To change the windows desktop set-up between PC screen only, duplicate (mirror), Extended or second screen (projector) only. Please use the followi...
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How do I access the Media FHE service?
Updated: 2021-01-08 Article # KB0057634
To access the Media FHE service, use a web browser on a computer connected to the University network and go to the address http://www.mediafhe.com/...
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Reporting Phishing/SPAM Messages.
Updated: 2020-06-18 Article # KB0061364
When you receive an email message that is malicious or not genuine, it is important this is reported. Reporting these messages allows Microsoft to ...
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How do I access PGR Tracker?
Updated: 2021-01-08 Article # KB0011656
To access PGR Tracker, use a web browser to go to pgrtracker.soton.ac.uk and log on with your University username and password.
PGR Tracker can b...
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Who are the mailing list moderators?
Updated: 2021-01-08 Article # KB0039265
The all.soton mailing lists that require moderation are moderated by staff based within the faculties or professional services.
To find out who t...
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HelpMe! Support Applicaton
Updated: 2021-01-08 Article # KB0034714
When asked by your agent, please click on the attachment.
What happens next?
Click the HelpMe! Application button above – your browser will dow...
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iSurvey Save and Quit feature
Updated: 2020-06-26 Article # KB0017462
By default, iSurvey allows people to save their survey answers and return later to complete the survey. They use the 'Save and Quit' button at the ...
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External Sender Banner on Emails
Updated: 2021-01-08 Article # KB0066757
External Sender Banner
Email received from senders outside of the University will contain a warning banner at the top of the message.
The pur...
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Vevox (formerly Meetoo) in CLS rooms
Updated: 2020-04-24 Article # KB0056247
In order to access the Vevox PowerPoint plugin in CLS rooms, users first need to click on the Vevox desktop icon, which will launch PowerPoint with...
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What is the Print Centre?
Updated: 2021-01-08 Article # KB0011691
The Print Centre works in partnership with any member of the University, staff and students to design and print a wide variety of materials from ex...
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What is QlikView?
Updated: 2021-01-08 Article # KB0011684
QlikView is a Business Intelligence tool that allows you to interrogate data and has been consolidated from multiple sources into a single applicat...
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Turning Point Software
Updated: 2020-06-25 Article # KB0011759
Turning Point software is available on every PC installed in the university’s teaching rooms. You can quickly locate and open it by typing ‘turn’ i...
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How do I access PGR Tracker?
Updated: 2021-01-08 Article # KB0011139
To access PGR Tracker, type pgrtracker.soton.ac.uk straight into your browser address bar to access the system.
There is no additional set up requi...
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I need help with MySouthampton
Updated: 2021-01-08 Article # KB0011766
I can't see my timetable or the app is not working correctly
Before contacting iSolutions you can look at our help pages found here to see if there...
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How do I use a Common Learning Space?
Updated: 2021-01-08 Article # KB0011367
We've put together a short, interactive online presentation that will guide you through some of the key equipment in lecture theatres.
There are a...
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Use of soton.unity.ac service
Updated: 2021-01-08 Article # KB0011740
iSolutions has taken steps to prevent our users from logging onto the "soton.unity.ac" service. This service is not provided by, affiliated with or...
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Using BitTorrent P2P file sharing
Updated: 2021-01-08 Article # KB0023440
BitTorrent P2P
The BitTorrent protocol is disallowed on the University network in order to improve security and reduce illegal activity.
The Univ...
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How do I install Erdas Imagine?
Updated: 2020-06-26 Article # KB0011689
Erdas Imagine is software used in geospatial data authoring.
As a student:
Imagine is available on all common learning space PCs. The shortcuts ar...
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What is my Office 365 email quota?
Updated: 2021-01-08 Article # KB0038317
Each users get 50GB of email space in their primary email account. Staff also have an online archive that has an extra 50GB of space see Office 365...
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How to reassign a ticket in ServiceNow
Updated: 2022-04-04 Article # KB0073251
The guidance below explains how to reassign an incident or request item (ticket) from one team to another within ServiceNow.
If you have any queri...
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PGR Manager
Updated: 2022-05-23 Article # KB0079636
PGR Manager has replaced PGR Tracker and manual processes in Humanities and the Faculty of Medicine. PGR Manager is used by our postgraduate resear...
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What is eAssignment?
Updated: 2020-06-26 Article # KB0011787
The University eAssignment system is for electronic submission, marking and feedback of student work. It is currently used to varying amounts by al...
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Who are the Digital Learning Team?
Updated: 2021-01-08 Article # KB0020035
The Digital Learning Team works with academic staff and professional services to support technology enhanced learning (TEL) at the University.
...
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How to run Trend using Microsoft Edge
Updated: 2022-06-15 Article # KB0081825
Trend Building Energy Management Systems (BEMS) users may face some difficulties running the system using Microsoft Edge.
If you are using Edge, ...
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Zepler.org/Zepler.net Dropped Email
Updated: 2021-01-08 Article # KB0059887
Previously, the University offered ECS Graduates a zepler.net/zepler.org email address which could be forwarded on to a private non-university emai...
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Connect ro RDP Sessions From Linux
Updated: 2021-01-08 Article # KB0061316
rdesktop seems to be deprecated, or at least lacks some of the security features required to connect to modern RDP sessions. Luckily, its replaceme...
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How do I access Linkedin Learning?
Updated: 2020-06-26 Article # KB0011642
To access Linkedin Learning and log in, go to: https://www.southampton.ac.uk/linkedinlearning/index.page? You can log into Linkedin Learning from a...
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What is Phishing?
Updated: 2021-01-08 Article # KB0011665
Phishing is a term used to describe a fraudulent attempt to acquire information such as usernames, passwords and credit card details by pretending ...
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Halls WiFI connection problems
Updated: 2021-10-19 Article # KB0075983
If you are having trouble with the WiFI connection in your halls room, we are here to help but there are a number of tests we'll usually ask you to...
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How do I renew my Windows licence?
Updated: 2020-04-07 Article # KB0061572
If you have received a message to say your Windows licence has expired, please complete the following:
Connect to the university’s Virtual Priv...
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Research Data Guidance
Updated: 2021-01-08 Article # KB0055671
Storing Research Data
There are several institutionally approved locations available for storage of research data. Appropriate data location ca...
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Email plus-addresses in Office 365
Updated: 2022-05-24 Article # KB0081405
The University email provider (Microsoft Office 365) now supports the use of "plus addressing". This allows you to use an unlimited number of addre...
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Comsol Student requests
Updated: 2021-01-08 Article # KB0067126
Comsol for Students and Staff
Standalone version of Comsol for Students ONLY
Check the user is an undergraduate or taught postgraduate before iss...
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How do I archive my emails?
Updated: 2021-01-08 Article # KB0011637
Members of staff are given 2GB of space by default and this can be increased in increments to a maximum of 5GB on request to ServiceLine. In additi...
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How do I install Endnote?
Updated: 2021-01-08 Article # KB0011652
Staff
EndNote can be installed on all staff desktops and laptops via the “Additional Software” icon on the desktop.Staff and Students can take adv...
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Common issues using PGR Manager
Updated: 2022-03-22 Article # KB0080027
Common issues with PGR Manager are:
You cannot access to your account
Your supervisory team is incorrect
Your middle name is missing
The time...
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MapDrives GUI tool
Updated: 2020-04-20 Article # KB0061296
The MapDrives GUI is a tool that will assist you in mapping common University network drives onto your personal PC or field build laptop. The tool ...
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Network Point Installation Request
Updated: 2021-01-08 Article # KB0011820
If you would like to request the installation of IT network points across the University estate, you will need to complete a Network Point Installa...
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Safety and Emergency Numbers
Updated: 2022-04-21 Article # KB0011700
Please see the list below for useful/emergency contact numbers:
Building Emergencies (electricity, gas, water, ...): 27474 (Monday to Friday, fr...
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Loan Equipment Request Form
Updated: 2022-02-22 Article # KB0011588
To request a loan of computer equipment complete the Loan Equipment Request Form.
Information needed:
A charge code, for use i...
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What is my secondary contact email?
Updated: 2021-01-08 Article # KB0058055
Your secondary contact email is an optional non-University personal email address that you can register using Subscribe (subscribe.soton.ac.uk). O...
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Second Hand IT Equipment Request
Updated: 2021-01-08 Article # KB0011589
If you would like to request second hand equipment, and have specific reasons that second hand equipment is a suitable option, you will need to com...
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What is all.soton?
Updated: 2021-05-28 Article # KB0072496
The all.soton mailing list service was created to provide a straightforward way for staff and students to communicate with specific groups within t...
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How do I install ArcGis?
Updated: 2020-06-25 Article # KB0011667
ESRI ArcGIS is a geographic information system (GIS) for working with maps and geographic data.
If you are a student:
ArcGIS is available on al...
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Cyber Essentials Certification
Updated: 2021-08-02 Article # KB0064852
iSolutions are pleased to confirm that the University has once again been awarded NCSC Cyber Essentials certification.
In a slight change of scope...
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Room Service - Installing on PC
Updated: 2022-01-05 Article # KB0012403
To install Room Service, a staff member needs to be in the Active Directory group, jfSW_RoomServiceClient_Live_APPV
If a staff member is in this g...
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Windows Defender Quick Start Guide
Updated: 2021-01-08 Article # KB0051321
Windows Defender Quick Start Guide
Windows Defender is an antivirus program provided by Microsoft to help protect computers from spyware and ma...
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Unsupported Software
Updated: 2022-03-15 Article # KB0073768
iSolutions allows the use of some free to use (Open source) software.
As the software is not managed by us, our support will be limited. We will...
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Linux Primer - Learning Linux
Updated: 2021-01-08 Article # KB0011988
Why learn Linux?
A basic knowledge of Linux is required in order to use HPC facilities. There are many tutorials on the web, just Google around an...
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How do I install Stata?
Updated: 2021-01-08 Article # KB0011019
Stata is an integrated statistical package that provides data analysis, data management, and graphics.
If you are a student:
Stata IC and Stata...
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AV Support Request Form
Updated: 2021-10-04 Article # KB0012384
There is a single form to complete if you require services from the iSolutions AV Support team.Many services to support timetabled teaching can be ...
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How do I use my Astra 4422 phone
Updated: 2021-01-08 Article # KB0011819
This user guide is to help staff use the Astra 4422 desk phone.
It is a complete user guide covering all aspects of the hand set and how to use a...
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Printer Toner and Consumables Ordering
Updated: 2021-01-08 Article # KB0011592
If a University printer is in need of toner, a waste cartridge or staples, you will need to complete a Printer Toner Order Form
As you complete th...
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How do I access iSolutions HPC systems?
Updated: 2021-01-08 Article # KB0011733
Before you can gain access to our High Performance Computing systems you will need to be authorised to use the system. More information on requesti...
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How do I change my Default Printer?
Updated: 2021-01-08 Article # KB0017755
The University has mandated that, of the two "anywhere staff" printers, "Mono" should be the default (to reduce unnecessary printing costs). This d...
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Cyber Security Training
Updated: 2022-04-27 Article # KB0080844
Index
Why do I need this training?
How do I complete the training?
What training courses do I need to complete?
I'm having issues logging into ...
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What should I use VPN for?
Updated: 2021-01-08 Article # KB0011703
Rather than using VPN, log on to the Southampton Virtual Environment (SVE) to access your University account off-campus. You will have access to yo...
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Standard Computer Request Form
Updated: 2021-01-08 Article # KB0011770
If you would like to request standard computer equipment, you will need to complete a Standard Computer Request form
Before you begin:
You wil...
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How do I install SPSS statistics?
Updated: 2020-09-03 Article # KB0011645
Students
SPSS Statistics is available on all Common Learning Space PCs. The shortcuts are in All Programs>Statistics
If you are using your own de...
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How do I install NVivo?
Updated: 2021-11-23 Article # KB0011669
QSR NVivo is qualitative data analysis software that helps you to manage, shape and make sense of unstructured information. It provides a workspace...
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New Website Request
Updated: 2021-01-08 Article # KB0011591
If you need a new website hosted by the University, you will need to complete a New Website Request Form
You will require the following informatio...
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How do I use voicemail?
Updated: 2021-01-08 Article # KB0011680
The University's telephone system includes the ability for staff to receive voicemail.
The following are guides on how to use your University voic...
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What content will I find on SUSSED?
Updated: 2021-01-08 Article # KB0011701
SUSSED (Southampton University Staff/student Social & Educational Directory) is the University's Web portal. The portal provides a personalised vie...
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Managed Synology Service
Updated: 2022-07-15 Article # KB0082447
The Managed Synology Service is to support Departments and Projects to purchase Synology NAS devices and connect them to the University network. iS...
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Introduction to ServiceNow
Updated: 2022-03-31 Article # KB0079909
The guidance in this article is for anyone managing queries within ServiceNow.
ServiceNow is the IT Service Management tool used for logging and t...
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Admin Rights And What They Mean
Updated: 2021-01-08 Article # KB0012191
Should you have been directed to this article by iSolutions, then you have requested admin rights to your University PC or laptop, and the scope ...
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How to set up a delegate in ServiceNow
Updated: 2022-07-28 Article # KB0011400
If you are going to be absent from work, you can set up a Delegate to manage your approvals, tickets and other items within ServiceNow on your beha...
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I'm having trouble logging on to SUSSED
Updated: 2022-02-25 Article # KB0011702
You must have a University username and password to be able to log on to SUSSED. If you do not have this, you have to create your account on Subscr...
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How to share a calendar in Outlook
Updated: 2022-07-26 Article # KB0082481
You can send a sharing invitation to colleagues and people outside the University using Outlook. By doing this they can view your calendar in their...
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How do I use SSH to access HPC systems?
Updated: 2021-01-08 Article # KB0011734
Secure Shell (SSH) is the standard network protocol for connecting to iSolutions HPC services on Linux, indeed for the Iridis and Lyceum clusters t...
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Telephony Liaison Officer (TLO) guide
Updated: 2022-08-09 Article # KB0080528
The Telephony Liaison Officer (TLO) is a non-official role, embedded within Faculties and Professional Services departments, acting as a point of c...
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An introduction to HPC
Updated: 2021-01-08 Article # KB0011749
This article will help you to start using the Research HPC facility - Iridis cluster.
First, you need to be authorised to access the system - plea...
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User Profile Information
Updated: 2021-10-07 Article # KB0050073
Personal Information
Your preferred name, location and contact details are managed through Subscribe (allow 24 hours to update to ServiceNow).
If...
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Auto email forwarding
Updated: 2022-07-18 Article # KB0067951
Automatic email-forwarding from your university account to external email accounts (for example a Google account) poses a significant security risk...
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IT Peripheral Order Form
Updated: 2021-09-03 Article # KB0011603
If you would like to request peripheral equipment, you will need to complete a Peripheral Equipment Order Form
You will require the following info...
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How to use Parking Permits
Updated: 2022-06-06 Article # KB0081598
Parking Permits is a web application that allows you to apply for campus parking permits.
Permits requiring Head of School/department authorisatio...
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Problem Management in ServiceNow
Updated: 2022-07-15 Article # KB0080815
What is ServiceNow Problem Management?
Problem Management helps to identify the cause of an error in the IT infrastructure, reported as occurrence...
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Requesting a new website
Updated: 2022-08-11 Article # KB0011707
Researchers, members of academic units, and professional services can request a new website.
All website requests should now be raised to the Digi...
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Deployments collection point
Updated: 2021-10-18 Article # KB0075973
Deployments collection point
Location:
Building: 35a, Room 2061, Highfield Campus, Southampton. SO17 1BJ.
Collection Instructions:
To h...
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Virtual Machines
Updated: 2022-07-15 Article # KB0026978
Please find here below the list of prices and the Virtual Machine (VMware) options.
Table of Contents
Virtual Machines pricing
Requests for ...
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How to download and install Office 365
Updated: 2022-08-12 Article # KB0011712
In 2020, Office 365 was renamed to Microsoft 365, and currently both names are being used. The term Office 365 is used to cover the core apps of Wo...
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Telephony Liaison Officers - FAQs
Updated: 2022-08-10 Article # KB0080573
This article gives guidance on most of the frequent asked questions (FAQs) about the Telephony Liaison Officers.
Table of Contents
How to del...
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How to use Microsoft Teams Softphone
Updated: 2022-06-28 Article # KB0081649
Table of contents
Calling using the Dial Pad
Selecting from a menu of options whilst on a call
View or add contacts
Teams Status: Do Not Dist...
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How do I change my password?
Updated: 2022-05-24 Article # KB0011663
To change your password please follow the below instructions:
Go to Subscribe
Click on the "Sign in to manage your existing account” option
Lo...
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How to download software
Updated: 2022-05-27 Article # KB0011641
You can download software for academic purposes from the Software Center of iSolutions.
Please contact ServiceLine if:
you are looking for an a...
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WebSIS Banner FAQ
Updated: 2022-06-17 Article # KB0061448
Banner is a web-based, administrative software application used by higher education institutions. Students and employees use it as their main datab...
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Cyber Essentials Compliance
Updated: 2022-08-10 Article # KB0082476
This article will guide you on the requirements for Cyber Essentials, what to do to ensure your university provided computing devices are compliant...
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Computer purchasing (staff)
Updated: 2022-08-05 Article # KB0081988
Use this page to purchase a computer, check the specifications of standard or high spec computers, and know more about the prizes.
Table of Cont...
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How do I set up VPN on my device?
Updated: 2022-03-04 Article # KB0011610
The University provides a Virtual Private Network (VPN) service for you to connect and login to the University network from off-campus locations or...
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