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Microsoft Teams notification guide

This article demonstrates how to manage teams, channels, and notifications in MS Teams to help users make the most of it. 

This article uses the Teams desktop version for demonstration. "List" is as default layout throughout the article. You can change the layout settings following the instructions below. 

Managing General settings for notifications  

Microsoft Teams provides various options for notification management, allowing users to customize how, when, and where they appear. In the sub-section of Teams' settings Notifications and activity, you can adjust settings for:

  • Sound and display
  • Chats and channels
  • Meetings
  • Presence
  • Calendar
  • Apps

To access these settings, you can: 

  1. Select the three dots button on the left of your profile picture: 
    ""

  2. Select Settings in the drop-down menu:
    ""

    3. Select Notifications and activity from the left panel:
    ""

For example:

  • You can change your email notifications in the General section under Display
  • You can turn off Likes and reactions under the tab Chats and channels to reduce the number of notifications you receive
  • You can reset team notifications to Mark all as read when you have caught up with all: 
    1. Select Activity from the left panel 
    2. Select three dots button:
    3. Select Mark all as read in the popping-up window:
      ""

 For further guidance, please see the page Manage notifications in Microsoft Teams

Changing layout settings   

You can change the layout on Teams by following the steps below:

  1. Select the three dots button on the left of your profile picture: 
    ""

    2. Select Settings in the drop-down menu:  
    ""

    3. Select Appearance in the settings left-hand side panel:
    ""

    4. You can select Grid or List as the layout you want to navigate between Teams: 
    ""

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Teams and channels

How to pin channels

Channels are sections within a team that organise conversations by specific topics, projects, and disciplines. A team can have many channels. 

To take control over your Teams environment, you can pin channels by following the steps below:

  1. Select the Teams
  2. Select the channel you want to pin
  3. Select More options "three dots" button next to it 
  4. Select Pin in the drop-down menu:
    ""

  5. The pinned Channels will show under the Pinned

Reordering the teams

To reorder your teams, you can:

  1. Select Teams
  2. Select the team's name you want to reorder 
  3. Hold and drag it anywhere on your list. You can drag the ones you use most often at the top of the list:
    ""

Managing priority access when set as do not disturb

Teams allow users to have priority notifications that will bypass "Do not disturb" mode.

When you set your status to “Do not disturb”, the priority access list can allow you to still receive notifications from specific

  • chats
  • calls
  • @mentions

 This function helps you to not miss important information when you focus on work. You can achieve this by:

  1. Select the three dots button on the left of your profile picture:
    ""

  2. Select Settings in the drop-down menu:  
    ""

  3. Select Privacy in the left panel and select Manage priority access:
    ""

  4. Type the name of the people you want to add in Search for a name or number and select the right one: 
    ""

Hiding teams and channels

You can hide a team or channel that is inactive now or you don't need any longer. To hide the teams or channels:

  1. Select Teams
  2. Select the three dots next to the team / channel you want to hide 
  3. Select Hide in the drop-down menu:
    ""

Leaving teams
You can leave the teams you don’t need to be in by:

  1. Select Teams
    2. Select the three dots next to the team you want to leave
    3. Select Leave team:
    ""

Changing Channel notification settings

You can choose to be notified or not for important / unimportant channel messages as follows:

  1. Select Teams
    2. Select the three dots next to the team you want to leave
    3. Select Channel notifications:
    ""

In the popping-up window, you can select the settings that suit you:
""

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Chats

How to pin chats 

You can keep some chats on top of the list by following the instructions below:

  1. Select the Chat
  2. Select the chat you want to pin
  3. Select More options "three dots" button next to it 
  4. Select Pin in the drop-down menu:
    ""

  5. The pinned chats will show under the Pinned

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Getting IT help

If you need help, please contact ServiceLine or visit one of our Tech Hubs.

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Related content

Manage notifications in Microsoft Teams - Microsoft Support (external link)

Manage team settings and permissions in Microsoft Teams - Microsoft Support (external link)

Show channel info in Microsoft Teams - Microsoft Support (external link)

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