University of Southampton


Getting Help

Do you need help with an IT issue? We have a number of options, from self-help guides, urgent telephone support, email, web chat or in-person help at our Tech Hubs. Choose from the options below to resolve your issue as soon as possible.

Self-help guides: search on our Knowledge Base

The Knowledge Base contains articles and guidance to help with common IT issues you might experience.

Featured Articles

How to download and install Microsoft 365 applications
In 2020, Office 365 was renamed to Microsoft 365, and currently both names are being used. The term Office 365 is used to cover the core apps of Wo... Read more
How to set up the Virtual Private Network (VPN) via GlobalProtect
The University provides a Virtual Private Network (VPN) service for you to connect and login to the University network from off-campus locations or... Read more

Visit our Service Portal for every request you might have

You can use the University Service Portal to:

Access the main University Service Portal

How to find IT support

Tech Hubs: in-person support

Our Tech Hubs provide in-person IT support for all staff and students at a number of locations across our campuses. You do not need an appointment. Just drop in and speak to one of our friendly support experts.

Visit a Tech Hub

ServiceLine: remote support

ServiceLine is the university IT service desk. We are staffed by a team of experts who are here to help with your IT issues or questions.

We support a wide range of services including university computers, software and applications, user accounts and more. Our aim is to resolve any issues as quickly as possible. Occasionally we pass requests onto a specific team with specialist knowledge, so you get the best possible support on your university IT.

Web chat

You can access support using the web chat service. Go to Chat | UoS ServiceNow ( to open a web chat and choose ‘iSolutions’. Web chat is available from 10:00-12:00 and 14:00-16:00 every day the University is open.


If you need urgent support, or you are unable to access your IT account, contact ServiceLine.

If you are calling from a university phone, dial 25656.

If you are calling from a mobile, or other non-university phone, dial:

The phone lines are open from 08:30 – 18:00 Monday – Friday, each day the University is open.


If your enquiry is not urgent, you can email

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