If you need help or advice with your IT, there are a number of ways to get in touch with us. You can give ServiceLine a call, email us, or search for an answer using our knowledge database. You can also visit www.southampton.ac.uk/lynda and access IT tutorials delivered by experts.
ServiceLine is the University's IT helpdesk and is here to give you help and support with your IT.
Search our Knowledge Base here
The Knowledge Base contains articles about common questions and issues members of the university may come across.
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For urgent IT issues - call ServiceLine
If you need to speak to us urgently call ServiceLine on:
Ext. 25656 (internal calls), 73-25656 (SGH) or +44 (0)23 8059 5656 (external calls).
The phone lines are open from 08:30 - 18:00 Monday - Friday when the University is open. Further information about ServiceLine can be found here:
Get help online
Please note that clicking on the above link will launch a new browser window, taking you to our Self Service Home Page. The URL (web address) for that page is https://sotonproduction.service-now.com/soton and is fully a part of our Self Service offering. Redirection for Self Service away from https://www.southampton.ac.uk is intentional, and is not a security concern.
You can also search for answers to our most commonly asked questions and our How to Guides.
Hartley Library IT helpdesk
If you are on Highfield Campus you can pop into the Hartley Library where we have a help desk in the main entrance on the right hand side. The help desk is open Monday - Friday from 09:00 - 17:00 when the University is open.
