University of Southampton


Getting Help

If you need help or advice with your IT, there are a number of ways to get in touch with us. You can give ServiceLine a call, email us, or search for an answer using our knowledge database. You can also visit and access IT tutorials delivered by experts.

ServiceLine is the University's IT helpdesk and is here to give you help and support with your IT.

Search our Knowledge Base here

The Knowledge Base contains articles about common questions and issues members of the university may come across.

Featured Articles

How do I reset my University computing account password?
Your University password (in combination with your username) allows you to use University computing facilities. You can always change your pass... Read more
How do I manually configure my computer to connect to Eduroam?
It is generally not advisable to connect to the eduroam wireless network without configuring your device first, especially for laptops, as there ar... Read more
How do I get Office 365 Outlook emails on my mobile phone?
If you use an iPhone/iPad, Android or Windows device please see the guides below.Unfortunately, even though it is physically possible to connect Of... Read more
How do I install Office 365 on my personal computer?
Office 365 Pro Plus (also known simply as Office 365) is available to all University students, staff, and PGRs. To install Office 365 on to your o... Read more
How do I set up VPN on my device?
The University provides a Virtual Private Network (VPN) service for you to connect and login to the University network from off-campus locations or... Read more

Can't find what you're looking for? Request an article.

Contact ServiceLine for urgent IT support
Contact ServiceLine for urgent IT support

For urgent IT issues - call ServiceLine

If you need to speak to us urgently call ServiceLine on:

Ext. 25656 (internal calls), 73-25656 (SGH) or +44 (0)23 8059 5656 (external calls).

The phone lines are open from 08:30 - 18:00 Monday - Friday when the University is open. Further information about ServiceLine can be found here:

Get help online

Please note that clicking on the above link will launch a new browser window, taking you to our Self Service Home Page. The URL (web address) for that page is and is fully a part of our Self Service offering. Redirection for Self Service away from is intentional, and is not a security concern.

You can also search for answers to our most commonly asked questions and our How to Guides.

You can also visit and access IT tutorials delivered by experts.

Hartley Library IT helpdesk

If you are on Highfield Campus you can pop into the Hartley Library where we have a help desk in the main entrance on the right hand side. The help desk is open Monday - Friday from 09:00 - 17:00 when the University is open.

ServiceLine in the Hartley Library
ServiceLine in the Hartley Library

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