University of Southampton

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How to set up the Virtual Private Network (VPN) via GlobalProtect

The University provides a Virtual Private Network (VPN) service for you to connect and login to the University network from off-campus locations or on-campus from personal laptops. If possible, set up the VPN on your computer while you are on campus.

Notes for staff and Postgraduate Research Students (PGRs):

When you need to use this service

Use this service when:

  • You are working away from campus
  • You need to access University IT systems and services
  • You would like access to Library resources (such as databases and journals)
  • You need access to your University Personal filestore (My Documents) and shared filestores

Instructions are below and you will need the following information:

  • Address: globalprotect.soton.ac.uk
  • Your University username
  • Your University password
To check that you have been successful in connecting to VPN, go to the page Am I on VPN?

Note that the VPN service is provided for use with University staff and student accounts, and it may not be used with generic accounts (that is, group, departmental or club accounts). Alumni will not be able to connect to VPN.

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How to install the VPN on your device

Windows

The current version of GlobalProtect requires Windows 8.1 or later

  1. Connect to https://globalprotect.soton.ac.uk
  2. Log in using your University account
  3. Select Download Windows 64 bit GlobalProtect agent
  4. The installer will download. When complete, launch the installer and follow the wizard through the installation process.
  5. Once installed a globe shaped icon will appear in the Notification area.
  6. Select the globe icon and enter the portal address globalprotect.soton.ac.uk
  7. Select Connect. Enter user credentials when prompted.
  8. You will now be connected to the University’s VPN service.
  9. To disconnect, press Disconnect. The GlobalProtect icon will always appear in the Notification area, regardless of the status of the connection.

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Apple macOS

  1. Log in to https://globalprotect.soton.ac.uk using your University account
  2. Select the appropriate version of the agent, relevant to your OS
  3. The installer will download. When complete, launch the installer
  4. Follow the wizard through the installation process. At the step called "Installation type", please remember to tick the following options:
    1. GlobalProtect
    2. GlobalProtect System extensions
  5. Once installed, a globe shaped icon will appear in the top menu bar
  6. Select the globe icon and enter the portal address globalprotect.soton.ac.uk
  7. Select Connect. Enter user credentials when prompted
  8. You will now be connected to the University’s VPN service
  9. To disconnect, press Disconnect. The GlobalProtect icon will always appear in the Notification area, regardless of the status of the connection.

Please note: you may have to allow the GlobalProtect application to connect with the university system. In order to do this select the following:

On Ventura OS or later versions:

  1. Select the Apple menu from the menu bar
  2. Select System Settings... from the drop-down menu
  3. Select Privacy & Security 
  4. Scroll down to the section Security
  5. Ensure that the option to allow Palo Alto Networks is set to Allow. If it is not, please select the button Allow to turn it on.

On Monterey OS or older versions:

  1. Select the Apple menu from the menu bar
  2. Select System Preferences from the drop-down menu
  3. Select Security and Privacy 
  4. Select General
  5. Ensure that the option to allow Palo Alto Networks is set to Allow. If it is not, please select the button Allow to turn it on.

Once completed, click the lock icon to make the changes.

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Android

  1. In the Google Play Store, search for and install the GlobalProtect app, published by Palo Alto Networks
  2. When installed, select Open and enter the portal information as globalprotect.soton.ac.uk
  3. Press Connect and enter your University credentials. You will now be connected to the University’s VPN service. An icon resembling a key will appear in the top bar
  4. To disconnect, press Disconnect at the bottom of the screen.

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Apple iOS

  1. In the Apple App Store, search for and install the GlobalProtect app, published by Palo Alto Networks.
  2. When installed, open the app and enter the portal information as globalprotect.soton.ac.uk
  3. Press Connect and enter your University credentials. You will now be connected to the University’s VPN service. A VPN icon will appear in the top bar.
  4. To disconnect, press Disconnect at the bottom of the screen.

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Linux

Download the installer

For Linux, you will need to visit the University of Southampton Software Download Service and:

  1. Select "Linux" in the right-hand menu
  2. Select GlobalProtect
  3. Select the Linux button
  4. Select the download button to download the .tgz file

Installation

1. In a terminal, cd to the directory containing the .tar.gz file you downloaded


2. Next, unzip the package using: tar -zxvf PanGPLinux-6.2.0-c10.tgz

The files will be extracted to the current directory.


3. After you unzip the package, you will see several installation packages:

  • .deb files for Debian-based systems (including Ubuntu, and Linux Mint)
  • .rpm files for Red Hat-based systems (including RHEL, Fedora, and CentOS)
  • .tgz packages for manual installation.

3a. If you wish to use the GUI version of the client, use one of the installers listed below based on your needs / Operative System (OS). There are also ARM versions of the installers available for those using ARM based systems such as the Raspberry Pi. Installers available:

  • GlobalProtect_deb-6.2.0.1-265.deb
  • GlobalProtect_deb_arm-6.2.0.1-265.deb
  • GlobalProtect_focal_deb-6.2.0.1-265.deb
  • GlobalProtect_focal_deb_arm-6.2.0.1-265.deb
  • GlobalProtect_focal_rpm-6.2.0.1-265.rpm
  • GlobalProtect_focal_rpm_arm-6.2.0.1-265.rpm
  • GlobalProtect_focal_tar-6.2.0.1-265.tgz
  • GlobalProtect_focal_tar_arm-6.2.0.1-265.tgz
  • GlobalProtect_rpm-6.2.0.1-265.rpm
  • GlobalProtect_rpm_arm-6.2.0.1-265.rpm
  • GlobalProtect_tar-6.2.0.1-265.tgz
  • GlobalProtect_tar_arm-6.2.0.1-265.tgz
  • GlobalProtect_UI_deb-6.2.0.1-265.deb
  • GlobalProtect_UI_focal_deb-6.2.0.1-265.deb
  • GlobalProtect_UI_focal_rpm-6.2.0.1-265.rpm
  • GlobalProtect_UI_focal_tar-6.2.0.1-265.tgz
  • GlobalProtect_UI_rpm-6.2.0.1-265.rpm
  • GlobalProtect_UI_tar-6.2.0.1-265.tgz

3b. For Debian-based distributions (including Ubuntu and Linux Mint), install the package using either:

  • sudo dpkg -i GlobalProtect_deb-6.2.0.1-265.deb
    or
  • apt-get install GlobalProtect_deb-6.2.0.1-265.deb

3c. For Red Hat-based distributions (including RHEL, Fedora, and CentOS), install the package using either:

  • sudo rpm -i GlobalProtect_rpm-6.2.0.1-265.rpm
    or
  • sudo yum localinstall GlobalProtect_rpm-6.2.0.1-265.rpm


4. The GlobalProtect application installs to the /opt/paloaltonetworks/globalprotect directory.

After GlobalProtect first runs, it creates a GlobalProtect user folder in $HOME/.globalprotect to save user registry configuration and other CLI related settings.


5. Once installed, enter the following command in a terminal to connect to the service for the first time:
globalprotect connect -p globalprotect.soton.ac.uk -u <username>

Please note: replace <username> with your university username (for example: ab1c24)


6. For subsequent connections, the application will remember the address and username, so you can simple enter the following in a terminal: globalprotect connect


7. To disconnect from the service, enter the following in a terminal: globalprotect disconnect

For additional information please refer to Palo Alto's guide "GlobalProtect Download and Install the GlobalProtect App for Linux".

What to do if the client is unavailable

If the GlobalProtect client is unavailable for your Linux distribution, you can try using OpenConnect. To connect to the university VPN you will need at least v8.00 of openconnect (released Jan 2019, with support for the GlobalProtect protocol).

In a terminal, run the following as root (replace USERNAME with your university username):

openconnect --protocol=gp globalprotect.soton.ac.uk -u USERNAME --csd-wrapper=/usr/lib/openconnect/hipreport.sh

Please note: the location of the hipreport.sh may vary depending on your distribution.

 

Connecting to GlobalProtect from GNOME Desktop Environment- unofficial way

On Linux GNOME you can connect to GlobalProtect ina different way from the ones listed above. This is quickest and does not request to install any extra software, though it's not the official way.

Before following it, please be aware that there might be side effects iSolutions is not aware of.

Instructions:

  1. Go into the network settings tab
  2. Add the multi-protocol VPN client (openconnect)
  3. Modify the VPN protocol to Palo Alto Networks GlobalProtect
  4. Modify the gateway globalprotect.soton.ac.uk
  5. Enable the VPN
  6. Enter your username and password
  7. Finally select the UoS_Gateway

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ChromeOS

  1. Open Google Play or the Web Store from your Chromebook
  2. Go to the search bar and type GlobalProtect 
  3. Press Enter to search
  4. Install and open GlobalProtect
  5. Enter globalprotect.soton.ac.uk into the prompt on the app
  6. Add the connection
  7. Your browser will open. It may ask you to log in with your university username followed by @soton.ac.uk (for example: ab1c24@soton.ac.uk)  and university password

Troubleshooting

If a window appears stating that 'This XML file does not appear to have any style information associated with it', please:

  1. Find the Open in app button on the right of the browser address bar
  2. Press that button
  3. Press Open.

Repeat this step one more time if the error message appears again.

You will now see you are connected within the app.

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Related content

How to access Southampton Virtual Environment (SVE) and Common Learning Spaces (CLS) workrooms

How to connect your laptop to eduroam

How to connect your mobile device to eduroam

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