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This article guides you solving an issue occurring while running Microsoft Word and EndNote (version 20.1.0) on macOS with Apple silicon M1 / M2.
Table of Contents
What is EndNote
EndNote is the standard software tool for publishing and managing:
- bibliographies
- citations
- references
Main issue with Microsoft Word
Some macOS customers using Macbooks with M1 chip could face an error message stating that Word cannot load an add-in. You can fix this issue by setting Word to open with Rosetta.
Step-by-step instructions
1. Be sure EndNote and Word are shut down
2. Open Finder and go to the Applications folder:
3. Highlight the Microsoft Word app file by clicking on it only once.
4. Go to the File menu at the top of your screen
5. Select ‘Get Info’
6. Under General, check the option for 'Open using Rosetta':
7. Open Microsoft Word. The error should not occur again - if this happens, please get in touch with ServiceLine or visit our IT helpdesk in the Hartley Library on Highfield campus.
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