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Fixing Endnote 20.1.0 on Macs with M1 /M2 CPUs

This article guides you solving an issue occurring while running Microsoft Word and EndNote (version 20.1.0) on macOS with Apple silicon M1 / M2.

What is EndNote

EndNote is the standard software tool for publishing and managing:

  • bibliographies
  • citations
  • references 

Main issue with Microsoft Word

Some macOS customers using Macbooks with M1 chip could face an error message stating that Word cannot load an add-in. You can fix this issue by setting Word to open with Rosetta.

Microsoft Word's error message

Step-by-step instructions

1. Be sure EndNote and Word are shut down

2. Open Finder and go to the Applications folder:

Applications folder's icon

3. Highlight the Microsoft Word app file by clicking on it only once. 

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4. Go to the File menu at the top of your screen

5. Select ‘Get Info

6. Under General, check the option for 'Open using Rosetta':

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7. Open Microsoft Word. The error should not occur again - if this happens, please get in touch with ServiceLine or visit our IT helpdesk in the Hartley Library on Highfield campus.

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