You can connect your laptop to eduroam using your University email and your password.
eduroam (education roaming) is the secure, world-wide roaming access service developed for the international research and education community. eduroam works across all our campuses and in the Halls of Residence.
All staff and students can connect to eduroam and if you are on the go across campus, your Wi-Fi connection will move with you. If you lose connection between sites, you will automatically be reconnected as soon as you get back in range.
The following instructions shows screenshots taken from a Windows 10 device, though you will see similar options on Windows 11.
To connect to eduroam, use your University username followed by @soton.ac.uk (for example: abc1ed22@soton.ac.uk) and your University password.
1. Click on the Wi-Fi symbol, then click on eduroam.
Make sure the Wi-Fi tile is turned on, and the tile is blue.
2. Enter your University email (abc1d23@soton.ac.uk) and password
3. To make it easier to connect in the future, tick the ‘Connect automatically’ box.
If you know you are entering the correct details, but are still unable to connect, you can ‘forget’ a network:
Then try to connect again.
When you lose your connection to eduroam, try entering again your University email (abc1d23@soton.ac.uk) and password.
If this option does not work, follow the guidance below to re-connect:
If no networks are appearing at all, open ‘network reset’ from the start menu, then click on ‘reset now’.
Note this will set all networks back to default. This includes metered connections, saved passwords any custom DNS settings.
If that still does not work, please come on-site and try to connect again.
If no networks are appearing at all, open ‘network reset’ from the start menu, then click on ‘reset now.
Note this will set all networks back to default. This includes metered connections, saved passwords any custom DNS settings.
Set the default DNS and IP address:
1. Click on Start button
2. Click on Settings.
3. Choose Network & Internet.
4. Click on Change adapter options.
5. Select Wi-Fi.
6. Right-click the Wi-Fi button and choose Properties.
7. Click Internet Protocol Version 4 (TCP/IPv4)
8. Click Properties.
9. Check Obtain an IP address automatically, check Obtain DNS server address automatically, and then click OK.
If this does not work, you can clear the DNS cache by running this command in command prompt: ipconfig /flushdns.
If you are still unable to connect, you can run the troubleshooter for more detailed information about what is causing the issue.
Follow the on-screen instructions.
If you are still having issues connecting, please make a note of the ‘problems found’ from the troubleshooter and contact Serviceline.
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1. Select the Wi-Fi icon on the menu bar
2. Select eduroam from the list
3. Enter your University email (abc1d23@soton.ac.uk) and password
4. Select OK
5. A new dialogue box will appear. Select "Continue".
You should now be connected to eduroam.
1. Select the Wi-Fi icon on the menu bar
2. Select 'Wi-Fi Settings...’
3. Go to the eduroam section and select "Details..."
4. Select the button "Forget This Network"
5. Confirm your choice by pressing the button "Remove"
6. Go to the eduroam section and select "Connect"
7. Enter your University email (abc1d23@soton.ac.uk) and password
8. Select OK
9. If it says "no IP address", please
10. If requested, enter your University email (abc1d23@soton.ac.uk) and password again
1. Select the Wi-Fi icon on the menu bar
2. Select 'Wi-Fi Settings...’
3. Go to the eduroam section and select "Details..."
4. Click on the ‘DNS’ tab, then remove any custom DNS settings by:
5. Turn off the Wi-Fi
6. Turn on the Wi-Fi
When you lose your connection to eduroam, try entering again your University email (for example: abc1d23@soton.ac.uk) and password.
If this option does not work, follow the guidance below to re-connect:
1. Select the Spotlight icon (magnifying glass) on the menu bar, near the top right corner of the screen. You can also Press Command-Space bar for the Spotlight.
2. Type ‘Keychain Access’.
3. Go to the "Search keychains field" and look for eduroam
4. Then select ‘eduroam’ from the list then press the backspace key.
5. Now try to connect again with the correct account details.
To find and remove the eduroam profile on your Mac, please:
1. Select the Apple icon on the top-left corner of your screen
2. From the drop-down menu, select the option System Settings
3. Select Privacy & Security
4. Scroll down and select Profiles
5. Select eduroam
6. Select the minus button (-) the Remove.
Wireless Diagnostics is a built-in Wi-Fi troubleshooting tool in Apple macOS. It can help you determine what’s causing a problem with your network connection.
If you computer is not connecting to Wi-Fi, you can use it to investigate your wireless configurations:
1. Select the Spotlight icon (magnifying glass) on the menu bar, near the top right corner of the screen. You can also Press Command-Space bar for the Spotlight.
2. Enter Wireless Diagnostics and open the application
3. Select Continue to run Diagnostics. If prompted, please enter your admin password (not the password related to your university account)
Wait for the tool to finish scanning and follow on-screen recommendations to help resolve any concerns
wireless diagnostics.
You can set up Wireless Monitoring by:
This will create a log that could help you or a technician understand why your WiFi connection is unstable.
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You will now be connected to the eduroam wireless network. You should not need to re-enter your details until your iSolutions password is changed.
If you are facing issues connecting your Chromebook to eduroam, get in touch with iSolutions or visit our IT helpdesk at Hartley Library.
If you lose your connection to eduroam, please follow the guidance below to re-connect:
1. Select settings
2. Select your connections / networks
3. Select Wi-Fi
4. "Forget" the eduroam connection by doing:
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These instructions are for anything using GNOME as the desktop environment (Ubuntu, RedHat 8, Debian, Fedora and more):
1. Open the settings application
2. Go “Wi-Fi” and unlock it
3. Select ”eduroam” from the Visible Networks list
4. Complete the connection configuration as follows:
Make sure “No CA Certificate is required” is checked
5. Enter your university email as username@soton.ac.uk (for example: abc1d23@soton.ac.uk) and password into the boxes:
6. Select the button "Connect"
Please note:
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If you need to install eduroam, you can also use the eduroam Configuration Assistant Tool.
Please follow the instructions on their website for this option.
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iSolutions is ready to help you if you need IT support. You can both:
Find more information about ServiceLine and Tech Hubs on the web page “iSolutions - Getting help”.
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eduroam Configuration Assistant Tool
How to connect your mobile device to eduroam
Attached files:
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