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Connecting your laptop to eduroam from Windows or macOS

You can connect your phone, tablet, or laptop to eduroam using your University email and your password.

eduroam works across all our campuses and in the Halls of Residence. If you are moving and you lose connection between sites, you will automatically be reconnected as soon as you get back in range.

All staff and students can connect to eduroam and if you are on the go across campus, your Wi-Fi connection will move with you. If you lose connection between sites, you will automatically be reconnected as soon as you get back in range.

If you need help connecting to eduroam, you can use the eduroam Configuration Assistant Tool.

 

Index

Connecting using Windows 10

Common issues while connecting to eduroam

  • Incorrect username or password
  • Losing your connection
  • Can't connect to this network
  • No networks listed
  • Connected but limited
  • Corrupt network driver
  • Other things to try
  • If you are still unable to connect

Connecting using macOS

Common issues while connecting to eduroam

  • Eduroam could not be joined
  • Losing your connection to eduroam
  • Connected but no internet
  • Invalid Password
  • Profiles

Useful links

 

Connecting using Windows 10

To connect to eduroam, use your University username followed by @soton.ac.uk (for example: abc1ed22@soton.ac.uk).

Then enter your University password.

 

Connecting to eduroam

1. Click on the WIFI symbol, then click on eduroam

  Connections icon

Make sure the Wi-Fi tile is turned on, and the tile is blue.

wi-fi icon

2. Enter your University email (abc1d23@soton.ac.uk) and password

3. To make it easier to connect in the future, tick the ‘Connect automatically’ box.

 

Common issues while connecting to eduroam

Incorrect username or password

Graphical user interface, text, applicationDescription automatically generated

If you know you are entering the correct details, but are still unable to connect, you can ‘forget’ a network:

  1. Type Settings on the search box.
  2. Click Network & Internet.
  3. Click Wi-Fi on the left pane of the Network & Internet window.
  4. Click Manage Wi-Fi settings.
  5. Select the network name and click Forget.

Then try to connect again.

 

Losing your connection to eduroam

When you lose your connection to eduroam, try entering again your University email (abc1d23@soton.ac.uk) and password.

If this option does not work, follow the guidance below to re-connect:

  1. Click on Connections
  2. Right-click on the eduroam network
  3. Click on 'Forget'
  4. Wait a few moments, reconnect and re-enter your University email (abc1d23@soton.ac.uk) and password. 

 

Can't connect to this network

no connection message

If no networks are appearing at all, open ‘network reset’ from the start menu, then click on ‘reset now’.

Note this will set all networks back to default. This includes metered connections, saved passwords any custom DNS settings.

If that still doesn't work, there are a few things to try:

- Connect to a wired network and reinstall the network drivers:

  1. Open Device Manager from the start menu
  2. Click on the arrow In front of Network Adapters
  3. Find the Ethernet connection
  4. Right click on it then click uninstall device. Click OK
  5. Restart the machine and boot into Windows
  6. Plug in the network cable

- Come on-site and connect to a wired network, then try to connect again.

 

No networks listed

Graphical user interface

If no networks are appearing at all, open ‘network reset’ from the start menu, then click on ‘reset now.

Note this will set all networks back to default. This includes metered connections, saved passwords any custom DNS settings.

 

Connected but limited

limited connection icon

Set the default DNS and IP address:

1. Click on Start button start button icon

2. Click on Settings. settings icon

3. Choose Network & Internet.

4. Click on Change adapter options.

change adapter message

5. Select Ethernet.

ethernet icon

6. Click the right mouse button and choose Properties.

properties button

7. Click Internet Protocol Version 4 (TCP/IPv4)

8. Click Properties.
properties button

9. Check Obtain an IP address automatically, check Obtain DNS server address automatically, and then click OK.
IP and DNS address banner

If this doesn’t work, you can clear the DNS cache by running this command in command prompt:  ipconfig /flushdns.

 

Corrupt network driver

network driver banner

  1. Remove the network cable
  2. Open Device Manager from the start menu
  3. Click on the arrow In front of Network Adapters
  4. Find the Ethernet connection
  5. Right click on it then click uninstall device. Click OK
  6. Restart the machine and boot into Windows
  7. Plug in the network cable

 

Other things to try

  • Wired networks are almost always faster and more reliable.
  • Avoid third party anti-virus software or firewalls, as they can cause connection issues. For example, Norton and McAfee are known to block connections.
    Try temporarily disabling them and trying again. Windows defender is more than enough for the majority of use cases.
  • Custom DNS settings and IP’s will not work on eduroam. Please set them back to ‘Obtain an IP address automatically’.
  • VPN can also cause connection issues. 
  • Incorrect time zones can stop a successful connection.
  • Some laptops have a physical Wi-Fi switch which will disable all wireless connections.
  • Check that the device has 'air plane mode' turned off.
  • Be as close to the access point as you can for the best connection.
  • Other wireless devices in the same area can interfere with the connection and cause network congestion. 
  • Keep your device up to date with the latest software and drivers.
  • Check for and install any Windows updates, then restart the machine. 

 

If you are still unable to connect

If you are still unable to connect, you can run the troubleshooter for more detailed information about what is causing the issue.

  1. Type Settings on the search box
  2. Click Updates and Security
  3. Click Troubleshoot
  4. Click Network adapter
  5. Click Run the troubleshooter

Follow the on-screen instructions.

If you are still having issues connecting, please make a note of the ‘problems found’ from the troubleshooter and contact Serviceline.

 

Back to the index

 

Connecting using macOS

Click the Wi-Fi icon on the menu bar.

wi-fi icon

Select eduroam from the list.

wi-fi network available

Enter your University email (abc1d23@soton.ac.uk) and password.

Click ‘Join’. You should now be connected to eduroam.

 

Common issues while connecting to eduroam

eduroam could not be joined

eduroam cannot be joyned

 

1. Click on the Wi-Fi Icon, then click on 'Open Network Preferences’.
network preferences banner

 

2. Click on eduroam from the list on the left.

settings banner

3.Click on ‘Advanced’.

advanced button

4. Select ‘eduroam’ from the list.

network name list

5. Click the ‘-‘ (minus) button at the bottom left to remove eduroam from the list.

minus button

6. Click on ‘OK’ then select eduroam from the list to add the network again.

network name banner

7. If it says no IP address on the left after this stage, click on ‘Turn Wi-Fi Off’, then back on again.

turn off button turn on button

8. If requested, enter your University email (abc1d23@soton.ac.uk) and password.

 

Connected but no internet

1. Click on the Wi-Fi Icon, then click on 'Open Network Preferences'.
network preferences banner

2. Click on eduroam from the list on the left.

settings banner

3. Click on ‘Advanced’.

advanced button

4. Click on the ‘DNS’ tab, then remove any custom DNS settings by clicking on the ‘-‘ (minus) button.

DNS list

5. Click on ‘Turn Wi-Fi Off’, then ‘Turn Wi-Fi On’.

turn off button turn on button

If the process above does not work, try doing:

  1. Click on the Apple logo on the top left
  2. Click on System Preferences
  3. Click on the Network icon
  4. Select Wi-Fi
  5. Click on Advanced
  6. Click on the TCP/IP label
  7. Click on the Renew DHCP Lease button
  8. Follow the instruction described within the section "eduroam could not be joined"

If the process above still does not work:

  1. Select Wi-Fi
  2. Click on '-' (minus)
  3. Click on '+' (plus)
  4. Interface = Wi-FI
  5. Click on 'Create'
  6. Click on 'Apply'
  7. Click on Advanced
  8. Click on the TCP/IP label
  9. Click on the Renew DHCP Lease button
  10. Follow the instruction described within the section "eduroam could not be joined"

 

Losing your connection to eduroam

When you lose your connection to eduroam, try entering again your University email (abc1d23@soton.ac.uk) and password.

If this option does not work, follow the guidance below to re-connect:

  1. Click on Settings
  2. Click on Network preferences
  3. Select the eduroam network
  4. Click on minus (-) to delete it 
  5. Wait a few moments, reconnect and re-enter your University email (abc1d23@soton.ac.uk) and password

 

Invalid Password

1. Click on the magnifying glass on the menu bar, then type ‘Keychain Access’.

keychain access banner

2. Click on ‘Passwords’ on the list at the bottom.

Categories list

3. Then select ‘eduroam’ from the list then press the backspace key.

list of password memorized

4. Now try to connect again with the correct account details.

 

Profiles

1. If you are still unable to connect, check if there is a ‘profiles’ option in system preferences.

Profiles icon

2. Click on ‘Wi-Fi’ settings then the ‘-‘ (minus) button to remove the profile.

minus button

3. Click on ‘Turn Wi-Fi Off’, then ‘Turn Wi-Fi On’.

turn off button turn on button

 

If you are still having issues connecting, please restart the machine and try again.

If nothing in the article works, please contact Serviceline.

 

Back to the index

 

Useful links

eduroam Configuration Assistant Tool

How to connect your mobile device to eduroam

Attached files:

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