How to connect your mobile device to eduroam
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You can connect your phone, tablet, or laptop to eduroam using your University email and your password.
eduroam works across all our campuses and in the Halls of Residence. If you are moving and you lose connection between sites, you will automatically be reconnected as soon as you get back in range.
All staff and students can connect to eduroam and if you are on the go across campus, your Wi-Fi connection will move with you. If you lose connection between sites, you will automatically be reconnected as soon as you get back in range.
If you need help connecting to eduroam, you can use the eduroam Configuration Assistant Tool.
Common issues while connecting to eduroam
Common issues while connecting to eduroam
To connect to eduroam, use your University username followed by @soton.ac.uk (for example: abc1ed22@soton.ac.uk).
Then enter your University password.
1. Click on the WIFI symbol, then click on eduroam.
Make sure the Wi-Fi tile is turned on, and the tile is blue.
2. Enter your University email (abc1d23@soton.ac.uk) and password
3. To make it easier to connect in the future, tick the ‘Connect automatically’ box.
If you know you are entering the correct details, but are still unable to connect, you can ‘forget’ a network:
Then try to connect again.
When you lose your connection to eduroam, try entering again your University email (abc1d23@soton.ac.uk) and password.
If this option does not work, follow the guidance below to re-connect:
If no networks are appearing at all, open ‘network reset’ from the start menu, then click on ‘reset now’.
Note this will set all networks back to default. This includes metered connections, saved passwords any custom DNS settings.
If that still doesn't work, there are a few things to try:
- Connect to a wired network and reinstall the network drivers:
- Come on-site and connect to a wired network, then try to connect again.
If no networks are appearing at all, open ‘network reset’ from the start menu, then click on ‘reset now.
Note this will set all networks back to default. This includes metered connections, saved passwords any custom DNS settings.
Set the default DNS and IP address:
1. Click on Start button
2. Click on Settings.
3. Choose Network & Internet.
4. Click on Change adapter options.
5. Select Ethernet.
6. Click the right mouse button and choose Properties.
7. Click Internet Protocol Version 4 (TCP/IPv4)
8. Click Properties.
9. Check Obtain an IP address automatically, check Obtain DNS server address automatically, and then click OK.
If this doesn’t work, you can clear the DNS cache by running this command in command prompt: ipconfig /flushdns.
If you are still unable to connect, you can run the troubleshooter for more detailed information about what is causing the issue.
Follow the on-screen instructions.
If you are still having issues connecting, please make a note of the ‘problems found’ from the troubleshooter and contact Serviceline.
Click the Wi-Fi icon on the menu bar.
Select eduroam from the list.
Enter your University email (abc1d23@soton.ac.uk) and password.
Click ‘Join’. You should now be connected to eduroam.
1. Click on the Wi-Fi Icon, then click on 'Open Network Preferences’.
2. Click on eduroam from the list on the left.
3.Click on ‘Advanced’.
4. Select ‘eduroam’ from the list.
5. Click the ‘-‘ (minus) button at the bottom left to remove eduroam from the list.
6. Click on ‘OK’ then select eduroam from the list to add the network again.
7. If it says no IP address on the left after this stage, click on ‘Turn Wi-Fi Off’, then back on again.
8. If requested, enter your University email (abc1d23@soton.ac.uk) and password.
1. Click on the Wi-Fi Icon, then click on 'Open Network Preferences'.
2. Click on eduroam from the list on the left.
3. Click on ‘Advanced’.
4. Click on the ‘DNS’ tab, then remove any custom DNS settings by clicking on the ‘-‘ (minus) button.
5. Click on ‘Turn Wi-Fi Off’, then ‘Turn Wi-Fi On’.
If the process above does not work, try doing:
If the process above still does not work:
When you lose your connection to eduroam, try entering again your University email (abc1d23@soton.ac.uk) and password.
If this option does not work, follow the guidance below to re-connect:
1. Click on the magnifying glass on the menu bar, then type ‘Keychain Access’.
2. Click on ‘Passwords’ on the list at the bottom.
3. Then select ‘eduroam’ from the list then press the backspace key.
4. Now try to connect again with the correct account details.
1. If you are still unable to connect, check if there is a ‘profiles’ option in system preferences.
2. Click on ‘Wi-Fi’ settings then the ‘-‘ (minus) button to remove the profile.
3. Click on ‘Turn Wi-Fi Off’, then ‘Turn Wi-Fi On’.
If you are still having issues connecting, please restart the machine and try again.
If nothing in the article works, please contact Serviceline.
eduroam Configuration Assistant Tool
How to connect your mobile device to eduroam
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