This article gives guidance on fixing issues while connecting your device to the Wi-Fi network in the Halls of Residence.
There are some tests we will usually ask you to do to help us isolate the problem. For example:
In all cases, if you run through these tests in advance we will be able to resolve your problem more quickly.
If the problem is only affecting one of your devices, then the problem is likely to be with the device itself.In this case:
1. Try forgetting the eduroam connection
2. Reconnect your device
Step-by-step instructions to forget the network and to reconnect your device can be also found in the following articles:
If you still have problems, please get in touch with iSolutions:
If you cannot connect with any of your devices in you room:
If you can connect in the shared areas or on campus but still cannot connect in your room then it is likely that you have a coverage problem in the room itself. In this case, please log the problem with us any of the following methods:
Please be sure to include the following information:
Find more information about where to find the Tech Hubs and their opening times in the web page "ServiceLine - The IT helpdesk" (section "Tech Hubs: Access in-person support")
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