The Telephony Liaison Officer (TLO) is a non-official role, embedded within Faculties and Professional Services departments, acting as a point of contact for iSolutions regarding telephony matters. A TLO is expected to be aware of the needs and provision of telephone services within their respective area and provide authorisation and advice for requests originating from their department/school/faculty.
The expectation is that a member of staff will be assigned and keep the same phone number for the duration of their employment, regardless of any change of job/role during that time. However, there may be circumstances where both the individual and TLO agree it is more appropriate to reassign the number as part of an internal move.
Provide forms on the ServiceNow portal for requesting standard items including:
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