This article guides you on updating or adding contact details on the internal telephone directory using Subscribe.

Changing your contacts

To change your contact details in the internal telephone directory and set up public visibility permissions for your phone records, follow the instructions below:

1. Go to Subscribe

2. Select Sign in to manage your existing account

3. Enter your username (for example: ab1c26) and password when prompted

4. Under Your personal details select Edit your contact details option

5. Select Edit / Delete and enter your University contact number in the first row (for example: 2xxxx)

This is the number that the switchboard uses to put calls through to you.

6. Once you have updated your contact details, you can choose to allow these records to be publicly visible or not by marking them Public YES or NO

7. Once completed, select Save to save the changes

Please see our advice on Best Practice for setting up your phone

Please note: these details will only be made available outside the University if you have ticked the checkbox Do you want your details to be publicly visible? from Your Public Visibility

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Adding new contacts

1. Go to Subscribe

2. Select Sign in to manage your existing account

3. Enter your username (for example: ab1c26) and password when prompted

4. Under Your personal details select Edit your contact details option

5. To add a new record, select Add next to Add a new record

A new list of fields will appear, allowing you to add the following details:

• your phone number
• your position
• your email address
• your room and building location
• your Internal Post Code or Mailpoint
• your Department / Unit
• whether you want your contacts to be public or not

6. Once completed, select Save to save the changes

Please note: these details will only be made available outside the University if you have ticked the checkbox Do you want your details to be publicly visible? from Your Public Visibility.

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Best practices and useful tips

• Update Subscribe with your phone contact details and ensure you have set appropriate permissions. Avoid using your mobile as your primary number, if you want calls to go to your mobile, we recommend setting up call forwarding from your university number to your mobile number
• Set up your Voicemail so that messages can be left when you are not available
• Optional and useful: download Teams to your mobile – this will allow you to pick up and make calls from your mobile via Teams
• Change your settings on Teams before going away, so you will be not be disturbed by calls. Find all information you need in the section How to manage your Softphone while you are away
• Set up a secondary ringer to hear your phone ring via laptop and headset. Find full guidance in the section Calls ring on your PC and headset (secondary ringer)
• If you are part of a Call Queue, you can opt in and out of this queue. Find full guidance in the section Opting in and out of Call Queues (previously called Hunt Groups)

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Getting IT help

If you need help, please contact ServiceLine or visit one of our Tech Hubs. 

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Related content

 How to use Microsoft Teams Softphone