This article guides you on updating or adding contact details on the on the internal telephone directory using Subscribe.

Changing your contacts

To change your contact details in the internal telephone directory and set up public visibility permissions for your phone records, follow the instructions below:

1. Go to Subscribe

2. Select "Sign in to manage your existing account"

3. Enter your username (for example: AB1C22) and password when prompted

4. Under "Your personal details" select "Edit your contact details"

5. Select "Edit / Delete" and enter your University contact number in the first row (for example: 2xxxx). 

This is the number that the switchboard use to put calls through to you.

6. Once you have updated your contact details, you can choose to allow these records to be visibly public or not by marking them Public YES or NO.  

7. Once completed, select "Save" to save the changes.

Please see our advice on Best Practice for setting up your phone.

Please note, these details will only be made available outside the University if you have also ticked the public visibility of your personal details.

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Adding new contacts

1. Go to Subscribe

2. Select "Sign in to manage your existing account"

3. Enter your username (for example: AB1C22) and password when prompted

4. Under "Your personal details" select "Edit your contact details"

5. To add a new record, select "Add" next to "Add a new record"

It will appear a new list of fields. From there you can add:

• your phone number
• your position
• your email address
• your room and building location
• your Internal Post Code or Mailpoint
• your Department / Unit
• whether you want your contacts to be public or not

6. Once completed, select "Save" to save the changes. 

Please note, these details will only be made available outside the University if you have also ticked the public visibility of your personal details.

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Best practices and useful tips

• Update Subscribe with your phone contact details and ensure you have set appropriate permissions. Avoid using your mobile as your primary number, if you want calls to go to your mobile, we recommend setting up call forwarding from your university number to your mobile number
• Set up your Voicemail so that messages can be left when you are not available
• Optional and useful: download Teams to your mobile – this will allow you to pick up and make calls from your mobile via Teams
• Change your settings on Teams before going away, so you will be not be disturbed by calls. Find all information you need in the section “How to manage your Softphone while you are away”
• Set up a secondary ringer to hear your phone ring via laptop and headset. Find full guidance in the section “Calls ring on your PC and headset (secondary ringer)”
• If you are part of a Call Queue, you can opt in and out of this queue. Find full guidance in the section “Opting in and out of Call Queues (previously called Hunt Groups)”

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