This article explains what happens after raising a ticket or submitting a form. It also explains how to view and update your ticket.

What happens after submitting a ticket or submitting a form

Once you have submitted your request, the system will generate a ticket and you will receive a confirmation email.

You will find your request in the Service Portal. To see your request, please select the button “My Enquiries” on the menu bar and select the ticket number:

 
Please do not raise more than one ticket for the same request. Please note that it It might take a little while before receiving the email confirmation and the ticket notification.

One of our technicians will be in touch with you as soon as possible.

Viewing your request

You can access your request at any time by logging  in to the Service Portal:

1. Open the Service Portal
2. Select the button “My Enquiries”
3. Select your request
4. A new screen will appear with the following information:
   1. Any messages shared with the technicians who is supporting you
   2. Any attachments added, if there are any there are
   3. A dialogue box   containing the number of the ticket, date of creation, the status of the ticket, and the last update
   4. The description you added when you raised your request
      
      

Updating your request

There are two ways to update your request:

1. By replying to the confirmation email
2. Through the Service Portal:
   1. Open the Service Portal
   2. Select the button “My Enquiries”
   3. Select your request
   4. Type your comment and select the “Send” button  to publish it
      
      

Related content

Getting help

Request forms