University of Southampton


What do I do if my University mobile phone or tablet is broken?

If your University mobile phone or tablet is broken please log a call with ServiceLine to arrange a repair.

Please ensure you have the following information:

  • What damage  has occurred
  • The model
  • The phone number
  • If the contract is with Vodafone or is SIM-free
  • The IMEI number. This is usually found printed inside the battery compartment of the phone, but can also be displayed on-screen if the device is still operational. On most phones this can be done by entering *#06# on the dial pad, or alongside other system information in the settings menu on smartphone operating systems.


Depending on the circumstance it may be possible to arrange same day repair but it can take up to 7 working days. This has to go via ServiceLine in order for the relevant checks to be carried out and supplier issued with a purchase order number.

Please do not take your device to a repair shop and request they bill the University.

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