This article contains a list of useful links to support the offboarding of your alumni email account. Additional resources will be uploaded as they are available in the coming weeks. Please check back for additional support if required.

Please note that iSolutions cannot download any email or attachment on behalf of alumni.  

Resources

Guidance for students becoming alumni or becoming staff

Guidance for students leaving the university or becoming staff: this article gives students instructions about their university IT account whether they are leaving the university or becoming staff. 

How to download files and folders from OneDrive

How to download files and folders from OneDrive: this article guides you on downloading files and folders from Microsoft OneDrive in Microsoft 365. 

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Legal disclaimers and other relevant notes

Legal disclaimer on downloading

• Students becoming alumni are allowed to download their emails, contacts, and files / folders from their university OneDrive. Any other request will require approval
• Students and alumni are responsible to ensure that any file or folder downloaded, including any third-party data, must be kept safe and secure.

If you need more information please raise a ticket with the Legal team through ServiceLine.

Other relevant notes

• iSolutions cannot download any email or attachment on behalf of alumni.  
• If you have previously used your alumni email address to sign up to any service, license, or social media, we recommend changing that address to another one. Neither you nor iSolutions will be able to recover your alumni email or password after June 2025.

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Getting IT help

If you need further help, you can: 

• Contact ServiceLine to receive support through phone call or chat
• Raise a ticket to iSolutions
• Receive in-person support at our Tech Hubs

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Related content

Guidance for students leaving the university or becoming staff

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