The manager or dispatcher(s) of a group can only be updated by the group manager.

The manager is responsible for making changes to the membership of the group. The dispatcher(s), if the manager chooses to have one, will receive email notification when a new ticket is assigned to the group.

1. Open ServiceNow

2. Enter manage my groups in the left hand menu

3. Select the group you want to update from the list on the right

4. Update the manager as required (enter the name or use the magnifying glass to search)

Dispatchers are updated within the Group Members section.

5. Select the Dispatcher or (empty) text in the Role column

The Group Member screen will open.

6. Update the role as required

7. Select Save and use the back button to return to the Group screen 

8. Select Save on the Group screen