University of Southampton


How to change the Manager or Dispatchers of a Group

This can only be done by the Manager of the Group.

For the Manager or Dispatchers (who automatically receives emails on new Incidents) of a Group to be changed, the Group Manager needs to follow these steps.

Open ServiceNow and enter manage my groups in the left menu.  Select the Group you want to manage on the right.

After the Group is selected, the Manager can be changed with the Manager field at the top of the page

The Dispatchers, who automatically receives emails on new Incidents can be changed in the "Group Members" section of the same page.

Dispatchers can be edited by either:

1) Double-clicking on the "Dispatcher" or "(empty)" text in the Role column can change the value
2) Clicking the (i) icon next to the staff you want to change

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