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How to find the manager of a group in ServiceNow

Changes to the membership of a ServiceNow group can only be made by the group manager. If changes need to be made to a group for which you are not the owner, follow the guidance below to locate the owner and get in contact with them.

How to find the manager of a group

1. Log in to ServiceNow

2. Enter service desk in the Filter Navigator

ServiceNow filter field

3. Select Groups within Users and Groups

Users and Group field

A list of parent groups will display.

4. Select the required parent group to view all the groups within (or use the search field at the top of the page)

Screenshot of the ServiceNow parent group

The manager of each group is listed in the Manager column.

Screenshot of the Manager column

 

Useful links

Guidance for managers on how to make changes to the membership of a group

 

Attached files:

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