University of Southampton

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How do I request an extension to my computing account?

You are entitled to a computing account as long as you are a member of the University. When you leave the University, you are given a grace period before your account is closed.

This is different for staff and students.

Staff
You get 28 days
 before your account closes to give you a chance to transfer any data you want to keep. You will receive an email warning 28 days before your account is due to expire to give you time to re-organise the content of your account or to apply for an extension. This is triggered by the date HR mark you as a leaver.

Students
You typically get 4 months before your account closes to give you a chance to transfer any data you want to keep. You will receive an email warning 28 days before your account is due to expire to give you time to re-organise the content of your account or to apply for an extension. This is triggered by the date your school office mark you as Qualified in the student record system. Note that after leaving, student accounts move to alumni status – email is kept but access to systems and filestore is lost.

Extensions to individual accounts can be made in certain circumstances.

If you are a student wanting to extend your computing account:
Please raise a request with ServiceLine. Student extensions can only be applied for an additional 28 days, and can only be done once. If access is required for longer than 28 days, contact your faculty office.

If you are a member of staff wanting to extend your computing account:
If you are no longer working for the University, please raise a request with ServiceLine providing details on what you need access to and why this access is required.
If you are continuing to work for the University, HR can approve an extension. You may contact them at ASKHR@soton.ac.uk  (IMPORTANT: HR will need to be in receipt of the relevant paperwork and require the ticket number for that submission).

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