Generic Email Account Access Request Form
Shared email accounts: how to request a new account, a renewal, or a change of owners
You are entitled to a computing account as long as you are a member of the University. When you leave the University, you are given a grace period before your account is closed.
This is different for staff and students.
You get 28 days before your account closes to give you a chance to transfer any data you want to keep.
You will receive an email warning 28 days before your account is due to expire to give you time to re-organise the content of your account or to apply for an extension. This is triggered by the date HR mark you as a leaver.
If you are no longer working for the University, please raise a request with ServiceLine providing details on what you need access to and why this access is required.
If you are continuing to work for the University, HR can approve an extension. You may contact them at ASKHR@soton.ac.uk
Please note: HR will need to be in receipt of the relevant paperwork and require the ticket number for that submission.
You typically get 4 months before your account closes to give you a chance to transfer any data you want to keep.
You will receive an email warning 28 days before your account is due to expire to give you time to re-organise the content of your account or to apply for an extension. This is triggered by the date your school office mark you as Qualified in the student record system.
Note that after leaving, student accounts move to alumni status – email is kept but access to systems and filestore is lost.
No extensions are permitted. However, if you feel you have a strong case for an extension, please raise a request to ServiceLine.
To know more about what happens after leaving the university or becoming staff, please read the article "Guidance for students leaving the university or becoming staff".
Guidance for students leaving the university or becoming staff
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