This article explains how to:
Please note that this article is an extract from the following articles:
You can change your password with a new one as follows:
1. Sign in to Subscribe
2. Go to the section Password and Security and select the link Change your password
3. A new screen will appear:
4. Fill out the field Your current password
5. Fill out the field Your new password
6. Fill out the field Confirm your new password by entering again your new password
7. Select the button Submit to register your information
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If you have forgotten your password, you can reset it yourself using:
1. Open Subscribe
2. Select the button 'Reset a forgotten or expired password'
3. Select 'Reset your Password'
4. To confirm your identity, please enter:
5. Re-confirm acceptance of the Terms and Conditions
6. Press Send email. This will send a reset link to your registered secondary contact email.
7. Open the email and follow the embedded link. The link will expire after 60 minutes.
8. Press Reset Password
9. This will give you a new random password. Use this password to sign in to Subscribe and change your temporary password to one of your own choices.
1. Open Subscribe
2. Select the button Reset a forgotten or expired password
3. Select Reset your Password
4. To confirm your identity, please enter:
5. Re-confirm acceptance of the Terms and Conditions
6. Select the option to Use security questions. This option will appear automatically if you have no secondary contact email recorded).
7. You will be shown one of your security questions. Enter the answer, and press Next.
8. This will give you a new random password. Use this to sign in to Subscribe and change your password to one of your own choices.
Please do not ever share your security questions and answers with another person.
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You might need to reset the device chosen to confirm your identity through Microsoft Multi-Factor Authentication (MFA). You can self-reset it by using Subscribe. To do that, you need first to request a Temporary Access Pass (TAP).
The Temporary Access Pass (TAP) is a single-use password that allows you to sign in without having to authenticate using a secondary factor.
TAP allows you to sign in to Microsoft's MySign-in page and update your secondary factors if you no longer have access to the device you use for authentication.
Please note: by using a Temporary Access Pass to reset your authentication methods, you will not change or alter your university IT account password.
Due to Microsoft settings, at present Alumni cannot self-reset their authentication method using a TAP. Alumni unable to authenticate will need to contact ServiceLine.
Before starting, please note that you will be able to request your TAP only if:
1. Sign in to Subscribe
2. Go to the section Password and Security and select the link Manage your Multi-Factor Authentication (MFA)
3. A new screen will appear. Go to the section “Are you unable to authenticate?” and select the button Request Temporary Access Pass:
Please note: you will be able to use the button Request Temporary Access Pass only if you have verified your secondary contact email at least 14 days before making this request.
4. Confirm your identity by adding:
5. A confirmation message will be displayed on the bottom-right corner of your screen and say the following content: “Your temporary access pass has been generated and sent to your secondary email address. Please check your email and follow the instructions to change your secondary authentication factors.”
6. You will receive an email to your secondary contact email address. In this email you will find:
7. Open Microsoft's MySign-in page
8. Sign in using your university email and your TAP
9. Remove the sign-in method you no longer have access to (for example an old mobile)
10. Select the Button “Add Sign-In method” and follow the steps to add a new authentication method
11. When prompted to use MFA to access your university account you will now be able to use your new authentication method
If your TAP expires before you can use it, you just need to request a new one. Please note: if the original TAP has not expired and you request a new one, the original one will automatically expire.
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How to manage your university and computing account using Subscribe
How to set up and manage Microsoft Multi-Factor Authentication (MFA)
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