University of Southampton


ServiceNow - Relate Services to Capabilities

To build a Business Capability Model (BCM) for the University requires relationships to be set between the Systems & Services provided and Business Capabilities. A  set of Capabilities has been defined in ServiceNow based on a HE model. A BCM is a useful tool to support conversations with the Business on where we are providing IT services and what tools are used.

Open Systems & Services:

And open the Service you wish to add relations for.

Under Relationships click the relationship editor:

Select Provides (Child)... - it is important to select the correct relationship, otherwise the mapping will not be recognised:

To find only capabilities add a filter (and click Run Filter to apply):

Click the checkbox for the capability to relate to:

Click [+] to stage the relationship:

You can add multiple relationships if needed.

When you are happy with the relationships click Save and Exit to add them:


If you got everything right you should now have a relationship that the Services Provides the Capability:

Attached files:

Was this article helpful?

If you have any further comments, please put them below.

Please note that feedback is anonymous - if you require a reply or assistance, please raise a ticket via ServiceLine.

Thank you for your feedback, it is much appreciated.

Tweet This Article

Back to List

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.