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iSolutions

Setting up TeamViewer QuickSupport on Apple macOS

This article explains how to download and set up TeamViewer QuickSupport on Apple macOS.

Downloading and installing TeamViewer

If you are on a university managed device

1. Open spotlight search by selecting Command ⌘ + Space or select the magnifying glass on the top-right of your screen

2. Search for Self Service

3. Select it to open the application

4. Sign in with your university username and password

5. In the list of apps, select the Install button for TeamViewer QuickSupport

Otherwise:

1. Open the page TeamViewer remote support

2. Select the button Load TeamViewer version 15. The latest version of Teamviewer will be automatically downloaded to your computer

3. Open your Downloads folder

4. Open TeamViewerQS.zip to unarchive it

5. Move TeamViewer QuickSupport.app into your Applications folder

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Setting Up TeamViewer QuickSupport

1.Open spotlight search by selecting Command ⌘ + Space or select the magnifying glass on the top-right of your screen

2. Search for TeamViewer QuickSupport

3. Select it to open the application

mac spotlight search searching for TeamViewer QuickSupport

4. TeamViewer QuickSupport will open a window asking you to accept the End User License Agreement (EULA) and Data Processing Agreement (DPA), please:

  1. Accept the agreement by checking the tick box
  2. Select Continue

TeamViewer QuickSupport checkbox “I accept EULA and the DPA”

5. Next you have to allow TeamViewer permission to Set Up Screen Recording for the purpose:

  1. Tick the checkbox  to Allow your screen to be seen during a connection. This option allow to set up screen recording (though this will not give feedback in the app yet)
  2. If you are using a university-owned computer, the checkbox Allow your mouse and keyboard to be controlled during a connection should already be set up:

Set up your Mac for TeamViewer. TeamViewer needs to use the screen Recording and Accessibility features of your Mac.  Checkboxes:  First checkbox: Allow your screen to be seen during a connection set up screen recording  second checkbox: Allow your mouse and keyboard to be controlled during a connection set up accessibility   (already selected)  buttons: learn more, close

6. A new window will show up - if you cannot see it, check underneath the application window.

On this window, select Open System Settings:

Screen Recording “<strong>TeamViewer QuickSupport.app” would like to record this computer’s screen and audio. Grant access to this application in Privacy  & Security Ssettings, located in system settings.  Buttons: Question Mark, Open System Settings, Deny

7. The System Settings window will open - it should look something like the picture below, depending on what version of macOS you are on.

Here you need to select the toggle for TeamViewer QuickSupport.

macOS System settings window. In this example you can see the sections "Screen and System Audio Recording" which allow you to unlock the "TeamViewer QuickSupport" option and to add or remove items to the "System Audio Recording Only" list

8. The app will show a check mark indicating you have allowed screen recording:

Set up your Mac for TeamViewer. TeamViewer needs to use the screen Recording and Accessibility features of your Mac.  Checkboxes: First checkbox: "Allow your screen to be seen during a connection set up screen recording"; Second checkbox: "Allow your mouse and keyboard to be controlled during a connection set up accessibility". Both options are now selected. Buttons at the bottom of the window: "Learn more", "Cl
 
9. system settings will ask you to Quit and Reopen the app to apply the permissions - please do so:

macOS pop up saying that "TeamViewer QuickSupport may not be able to record the contents of your screen until it is quite. You can choose to quit TeamViewer QuickSupport now, or do it on your own later". Buttons available: Later; Quit and Reopen

10. After that you’re done, the app should now re-open and present you with Your ID number and Password

Please can give to ServiceLine so that they can help you remotely:

iSolutions QuickSupport window showing your ID number and your password. At the bottom of the page you will see the button "Quit"

11. At the end of the support, the technician will close the window - this will turn off QuickSupport, and you will see the windows with your ID and password shown above in step 10.

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Related content

How to download software

How to download and install Microsoft 365 applications

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