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This article explains how to download and set up TeamViewer QuickSupport on Apple macOS.
Downloading and installing TeamViewer
Help Me Tool application
If you are looking at this through the Help Me Tool application:
1. Launch the HelpMe application from your Mac:
2. Select the Download TeamViewer button on the bottom left of the window.
3. Self Service will open. If you have not signed in before, you will see a window like this:
Please sign in with your username in the format of “ab1cd24” and your password, The application will now download and install automatically.
University-managed device
If you are on a university-managed device:
1. Open spotlight search by selecting Command ⌘ + Space or select the magnifying glass on the top-right of your screen
2. Search for Self Service
3. Select it to open the application
4. Sign in with your university username and password
5. In the list of apps, select the Install button for TeamViewer QuickSupport
Other methods
1. Open the page TeamViewer remote support
2. Select the button Load TeamViewer version 15. The latest version of Teamviewer will be automatically downloaded to your computer
3. Open your Downloads folder
4. Open TeamViewerQS.zip to unarchive it
5. Move the TeamViewer QuickSupport.app into your Applications folder
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Setting Up TeamViewer QuickSupport
1. Open spotlight search by selecting Command ⌘ + Space or select the magnifying glass on the top-right of your screen
2. Search for TeamViewer QuickSupport
3. Select it to open the application
4. TeamViewer QuickSupport will open a window asking you to accept the End User License Agreement (EULA) and Data Processing Agreement (DPA), please:
- Accept the agreement by checking the tick box
- Select Continue
5. Next you have to allow TeamViewer permission to Set Up Screen Recording for the following purpose:
- Tick the checkbox to Allow your screen to be seen during a connection. This option allows to set up screen recording (though this will not give feedback in the app yet)
- If you are using a university-owned computer, the checkbox Allow your mouse and keyboard to be controlled during a connection should already be set up:
6. A new window will appear - if you cannot see it, check underneath the application window.
On this window, select Open System Settings:
7. The System Settings window will open. Depending on your version of MacOS, it should look something like the picture below.
Here you need to select the toggle for TeamViewer QuickSupport:
8. The app will show a check mark indicating you have allowed screen recording:
9. system settings will ask you to Quit and Reopen the app to apply the permissions, please do so:
10. After that the app should now re-open and present you with Your ID number and Password.
Please allow it to ServiceLine so that they can help you remotely:
11. When getting remote support for the first time, you will be asked to provide one final permission “Remote Desktop”.
On this window, select Open System Settings:
Depending on your version of MacOS, the System Settings window will open like the picture below.
Here you need to select the toggle for TeamViewer QuickSupport:
System settings will ask you to Quit and Reopen the app to apply the permissions, please select it:
12. At the end of the support, the technician will close the window which will turn off the QuickSupport. You will see the windows with your ID and password shown above in step 10.
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Getting IT help
If you need help, please contact ServiceLine or visit one of our Tech Hubs.
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