This article guides you in clearing the Teams cache on Windows and Apple computers.

Clearing the cache on your device can solve the issues you’re experiencing on Teams and will not delete any data stored on your machine.

Please note:

• Restarting Teams after you clear the cache might take longer than usual. This happens because the Teams cache files must be rebuilt
• Any settings (such as the theme or the layout, for example) will be reset to default 

"New" Teams

Clear Teams cache on Windows computers

1. Close Teams:

1. Right-click the Teams icon in the tray bar next to the clock. You might need to click the arrow button to see the Teams icon.
2. Select Quit to close Teams

2. Open the Run dialogue box by pressing the Windows logo key   on your keyboard + R

3. In the Run dialogue box, copy and paste the following command:

C:\Users\username\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

4. Replace username with your university username (for example: ab1c24)

5. Select OK

6. From the new screen, select the folder LocalCache

7. Select the bin icon to delete the folder

8. Open Teams again

---

Back to the top

 

Clear Teams cache on Apple computers

1. Close Teams:

1. Right-click the Teams icon in the dock
2. Select Quit, or press Command (⌘)-Q.

2. Open Finder

3. Command (⌘)+ space

4. Enter Terminal and select the option 

5. Paste the following command:

rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams

6. Press Enter

7. Paste the following command:

rm -rf ~/Library/Containers/com.microsoft.teams2

8. Press Enter

9. Open Teams again

---

Back to the top

 

"Old" Teams

Clear Teams cache on Windows computers

1. Close Teams:

1. Right-click the Teams icon in the tray bar next to the clock. You might need to click the arrow button to see the Teams icon.
2. Select Quit to close Teams

2. Open the Run dialogue box by pressing the Windows logo key   on your keyboard + R

3. In the Run dialogue box, copy and paste the following comand:

%appdata%\Microsoft

4. Go to the folder called Teams

5. Select the button OK

6. Right-click the Teams folder in the left sidebar

6. Select the bin icon to delete the folder

7. Open Teams again

---

Back to the top

 

Clear Teams cache on Apple computers

1. Close Teams:

1. Right-click the Teams icon in the dock
2. Select Quit, or press Command (⌘)-Q.

2. Open Finder

3. From the Menu bar select Go

4. From the drop-down menu select Go to folder…

5. Copy and paste the following into the Go to Folder box:

~/Library/Application Support/Microsoft

6. Select Go

7. Right-click the Teams folder

8. Select the option Move to Trash

9. Open Teams again

---

Back to the top

 

Getting IT help

iSolutions is ready to help you if you need IT support. If the instructions above haven't resolved your issues, please contact iSolutions:

• Email or call our staff
• Raise a ticket
• Access in-person support at the Tech Hubs in the Hartley Library (on Highfield campus) or in the Sir James Matthews Building.

Find more information about ServiceLine and Tech Hubs on the web page “ServiceLine - The IT Service Desk”.

---

Back to the top

 

Related content

Microsoft 365 Support Centre

Setting up Quiet time on Teams