This article is for NHS staff who need to get access to applications and resources for marking from the University of Southampton.
 
Members and staff of the University of Southampton do not need to and must not register using this system. All University of Southampton users must log in using their username and password.

Overview of the different NHS accounts

There are two types of NHS user accounts that can access the University systems:

1. Local accounts: these are registered through the Medicine External User Service and have an @soton.ac.uk email account.
2. Federated authentication accounts: these are registered through the MyAccess portal and users use their organisation accounts (such as nhs.net or uhs.nhs.uk) to authenticate. From September 2024 the local accounts option will be removed and all NHS users will access University of Southampton applications using federated accounts.

Applications accessible through an NHS account

Starting from September 2024, all NHS accounts (both old and new) will use federated accounts to access the following applications:

• Blackboard
• eAssignments
• ERGO2
• Panopto
• Vevox

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Local accounts, users registered through nhs.soton.ac.uk

This section is for NHS users using local accounts, these are all registered through the Medicine External User Service prior to 24/04/2024.

How to register your profile

You can register your profile with the university through the web page "NHS and External User Portal - Register with us".

Registration is open to any individual who is an employee of or contracted to:
    •    An NHS Trust

or
    •    An external organisation involved in teaching our students. General Practitioners (GP) are part of this category of users.

 

How to reset your username or password

You can reset your username and password through the page "Medicine External User Service - Forgotten username or password".
 
If you cannot use this as their email address has been changed, contact Medical Education for assistance. 
 

What to do in case you cannot access eAssignments

Overview of the problem

When you request to register your profile through the "Medicine External User Service" portal, the account:

1. is not automatically added to eAssignments
2. needs to be manually added to eAssignments by the Faculty Office staff. 

If you try to log in to eAssignments before being added to eAssignments, the login attempt will fail and you will see an error message.

How to fix it

Contact the Faculty of Medicine Exams and Assessment team through email at exfm@soton.ac.uk.

They can help you by adding your account to eAssignments.

 

What to do in case you cannot reset your password or register your account

Overview

You might see the following error message when trying to reset your password or register an account:

"You have previously registered this email address for an account. The account has been removed from the system by the Faculty of Medicine. Please contact the Faculty of Medicine if you require the account to be re-opened."
 
Typically, this happens when:

1. The NHS has changed your email domain
2. You cannot reset your password because you no longer have access to that recovery e-mail 
3. You have created a new account with a new e-mail address, but his is picked up as a duplicate account and gets disabled.

How to fix the problem

Contact Medical Education for assistance.

 

How to access Blackboard

Logging in 

You can log in to Blackboard as follows:

1. Open Blackboard
2. Sign in with your university username followed by @soton.ac.uk (for example: nhs123@soton.ac.uk)
3. Select the NHS accounts, Visitors and Guests button
4. Follow the instructions there.

Please note:

• Occasionally, there can be a conflict with your login for NHS services. If needed, try opening a private / incognito browser. 
• If you are using Google Chrome, you might need to allow Third Party Cookies to do this
• If your account has only just been registered, it will take up to 24 hours before you can log in to Blackboard after submitting the email verification.

What to do in case you cannot see any modules

In case you cannot see any of your modules after logging in to Blackboard, please contact your faculty to request support.

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Federated authentication accounts

This section is for NHS accessing university applications using federated authentication accounts (such as nhs.net and uhs.nhs.uk) created after 24/04/2024.

Overview of Federated Accounts / Accesses

Federated authentication accounts allow users to access University of Southampton applications using their credentials from a trusted organisation, such as nhs.net or uhs.nhs.uk, and support single sign-on.

The NHS federated authentication service allows users from the NHS, or those associated with it, to:

1. Request access to University of Southampton applications
2. Log in to those applications using the credentials from their organisation

By following the steps below, NHS-affiliated users will be able to access University of Southampton applications without having to setup and maintain a separate user account.

 

Who can access the service?

The service is open to everyone, though:

• Users from pre-approved organisations will automatically be approved for access. Pre-approved organisations are:
  
  • nhs.net
  • uhs.nhs.uk
  • hhft.nhs.uk
  • solent.nhs.uk
  • southernhealth.nhs.uk
  • porthosp.nhs.uk
  • gnh.net
• All other users will have to be approved by a member of the administration team at the University. 

 

How to access the service

Step 1 - Login to the Portal

1. Open a web browser and browse the Access portal 

2. You will be prompted to log in. If your organisation uses Microsoft 365 for authentication, you can log in using these credentials.



If your organisation do not use Microsoft 365 for authentication, you can:

1. Enter your work email address. You will be emailed a one-time password to complete the procedure. 
2. Log in using a personal Microsoft 365 account. In this case, your access request may require additional approval delaying your access. 



 

Step 2 - Request access to the External Marker access package

Once you are logged in, you will see the Access Packages window. In the list, you should see the External Marker access package. This will give you access to all marking-related applications within the university.

How to request access to marking applications:

1. Select the Request button

2. Select the Continue button

3. Answer the additional questions. If you are not logged in from a pre-approved organisation, you will need to provide a Business justification.

4. Check the consent form to share with the university:

• Your name
• Your email address 
• Your organisation details


5. If you are a member of a pre-approved organisation your request will be automatically approved, if not you will need to wait for your request to be approved by an administrator.

To see the status of your request select the Request History link in the left-sidebar.

6. Once your request has been approved, you will receive an email from Microsoft confirming your access. You may need to check your spam folder in case the email is miscategorized.

7. You will also receive an email with the details of all the applications that you can access. Please save this email for future reference.

 

Step 3 - How to access a university application

Once your request has been approved it will take up to 24 hours for your new account details to be added to the relevant applications.

After this period has elapsed, you will then be able to log in to all the listed applications. 

 

Accessing the applications by using a Microsoft 365 account

1. Select the relevant link for the application that you wish to log in to

2. When prompted to log in:

1. Enter your Microsoft 365 account username
2. Select Next

3. Enter your password and select Sign in


4. You are now logged in.

 

Accessing the applications by using a work email address

1. When prompted to log in:

1. Enter your work email address
2. Select Next

2. A one-time password will be sent to your work email address

3. Copy the verification code

4. Enter it in the login screen

5. Select Sign in

6. You are now logged in

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Related content

eLearning Support and Resources for the University of Southampton