This article explains what to do if you need to:
The article gives an overview of the University approach to Waste Electrical and Electronic Equipment (WEEE)".
You can return a university-owned device or peripherals* by:
*You can return the following university-owned peripherals:
If you need to return a device or a peripheral, you can visit our Tech Hubs and deliver it in person to a Tech Hub technician.
Tech Hubs locations and working hours.
Any staff or line managers can request iSolutions to collect the item they do not need any more.
If you need to request the collection of a desktop or a laptop, please fill out the form "Return or reassign IT equipment".
If you need to request the collection of peripherals or other equipment (such as monitors, keyboards / mice, servers, mobile), please fill out the form "IT Equipment Collection".
After receiving your request, iSolutions will arrange a visit with you to collect the equipment from your office.
The device will be returned to central stores and rebuilt or refurbished as follows:
Once ready, iSolutions will deploy it again within the University. If the device cannot be reused / rebuilt / refurbished, iSolutions will recycle it through its partner.
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Line managers only can request to reassign a device to a member of their staff when another staff moves on or leaves the University. You can raise your request by filling out the form "Return or reassign IT equipment".
New starters in existing posts are expected to use the equipment of the previous postholder. Where no equipment is available or is too old to be useful, iSolutions will provide replacement equipment. This device may be refurbished or recycled, and will be completely cleaned of any data previously stored there.
After receiving your request, iSolutions will arrange a visit to assess whether the device needs any hardware upgrades.
If the device does not need any hardware upgrades, our technicians will:
If the device requires any hardware upgrades, our technicians will discuss with you any available options.
1. With your consent we will replace or rebuild your computer.
2 Anything stored only on your computer will be lost, including:
If you have any files on your computer that are NOT stored on OneDrive, SharePoint or other University network file locations, we recommend copying them to OneDrive, SharePoint or another University network file location.
3. Your replacement or newly rebuilt computer will come with:
If you have any programs you use that you installed yourself manually, or were purchased specifically for you or your project you must tell the technician you are dealing with.
If you are unsure whether your files are stored locally or your programs were manually installed, a good way to check is to:
Alternatively, you can log on to a Southampton Virtual Environment (SVE) session and try using your files and programs from within the virtual environment.
If any of your files or programs are missing when using a public workstation or the Southampton Virtual Environment (SVE), please make a note of which ones they are and seek advice from the technician you are dealing with.
If you are unsure whether you have any such programs, please:
If you cannot, please seek advice from the technician who is handling your case. Before we replace or rebuild your machine, please carry out the following actions:
You are responsible for the files, programs and settings stored on your computer. iSolutions do not accept responsibility for any files, programs or settings lost while stored locally on your computer.
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If your laptop or desktop computer is performing poorly, this could be due to:
If you struggle using it, please:
Our technicians will investigate the issue and try to repair or upgrade it (if possible) to extend the device’s life.
Mobile devices will be repaired by trusted suppliers.
1. We will repair or replace you university-owned computer only after receiving your consent
2 In case of rebuilding, anything stored only on your computer will be lost, including:
If you have any files on your computer that are NOT stored on OneDrive, SharePoint or other University network file locations, we recommend recommend copying them to OneDrive, SharePoint or another University network file location.
3. In case of replacement or newly rebuilt computer, the device will come with:
Standard set of programs including Microsoft Office and other University programs can be installed from the Software Centre.
If you have any programs you use that you installed yourself manually, or were purchased specifically for you or your project you must tell the technician you are dealing with.
If you are unsure whether your files are stored locally or your programs were manually installed, a good way to check is to:
Alternatively, you can log on to a Southampton Virtual Environment (SVE) session and try using your files and programs from within the virtual environment.
If any of your files or programs are missing when using a public workstation or the Southampton Virtual Environment (SVE), please make a note of which ones they are and seek advice from the technician you are dealing with.
If you are unsure whether you have any such programs, please:
If you cannot, please seek advice from the technician who is handling your case. Before we replace or rebuild your machine, please carry out the following actions:
You are responsible for the files, programs and settings stored on your computer. iSolutions do not accept responsibility for any files, programs or settings lost while stored locally on your computer.
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At iSolutions, we are committed to doing our part to make a positive impact on the environment.
The re-use of existing equipment is now a core part of our Hardware Policy:
If you want to know more about how the University reuses and recycles its devices, please read the article "University approach to Electrical and Electronic Equipment".
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If you need help, please contact ServiceLine or visit one of our Tech Hubs.
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Strategic Plan - Sustainability | University of Southampton
University’s Hardware Provisioning Policy
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