The Dial Pad can be used to dial someone who is outside of the University. To contact internal staff you can also use Teams Chat or Teams meetings.
1. Navigate to Calls from the left-hand navigation in Teams
2. Using the Dial Pad (or your keyboard Dial Pad), type in the number that you wish to call
3. Start the call by clicking on the Call Button
If you are in a call and you are asked to add an option or an extension number, click on the keypad icon to bring up an additional dial pad, this is located at the top of the calling window.
To view your Teams contacts, select Calls and choose Contacts tab. Here you'll find an A-Z list of all your contacts and a search bar that you can use to find someone specific.
If you want to add a new contact to your list, click Add contact at the top of your list to get started.
If you set your status in Teams to “Do not disturb” then no calls will be routed through to you. All other statuses will allow calls through.
You can also forward all of your calls to your voicemail.
1. Navigate to the Calls section
2. Click on Voicemail
3. Voicemails will be displayed in chronological order: click on the name or number to select the message
4. Click the Play icon to play the message
You are not able to check your Voicemail messages unless you have the Teams application on your PC or mobile phone.
If you want to transfer your calls to your voicemail, another number such as your mobile or to one or a group of your colleagues:
A group can be up to 25 people.
If you want to check in with someone before you transfer a call, you can use the function Consult then Transfer. It will only work if the colleague you are trying to Consult is also using Teams softphone.
If you select Consult then Transfer, you can then chat to the colleague in the text box:
Alternatively, Click the phone icon to speak to the colleague. This conversation is not heard by the caller. While consulting, the caller will hear on-hold music.
When you are finished speaking to your colleague, press Transfer and choose Work to send the call through. If you need to return to the call you can press Stop Consulting.
To hold a call that you have received:
1. Select the More actions icon
2. Then click Hold in the following window:
3. To get back to the Caller simply press the 'Resume' button at the bottom of the window.
4. To transfer a call to another person
Transferring without Consult puts the call straight through. Only do this if you know the other person is ready to receive the call.
If you are a member of several Call Queues, you now have the ability to ‘Opt in’ or ‘Opt out’ of queues as required.
See the Call Queues you are in and Opt in or out by ticking the box to Opt in or untick to Opt out, then Save.
Alternatively, if you have your own Teams softphone extension number and you are in a Call Queue, you can Opt in & out of queues from Teams Calls Settings:
If you are going to be away for a period of time, you can set up your Teams Softphone to:
Please be aware that Teams will have been updated since Microsoft produced these videos, so buttons may not be located as shown. For instance, Teams settings are now available by selecting the ellipsis (...) located to the left of your profile picture and not by clicking your profile picture.
If you want to be able to hear your incoming calls ringing via your PC device as well as your headset, you can set up your secondary ringer option from Device settings.
If you have a laptop you can do this very easily because your laptop will also have an in built speaker. If your device does not have a speaker, you will need an external speaker.
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