This article gives guidance to Residence Administrators and staff about granting access to the Room Service Application:
Only Room Service administrators within the Residence team can add new accounts.
New staff member should appear in the Active Directory group, jfSW_RoomServiceClient_Prod_SCCM. Ask the staff member to log into Room Service to confirm if they can log in or not - if not, raise a ticket to ServiceLine.
Having the right to install the application does not automatically allow a staff member to use the application. Installing and using the application are separate rights.
Rights to use the application are granted by a Residences team leader.
If you install Room Service without rights being granted, the application will close by itself immediately after it is started.
If you are using a University desktop or laptop that does not have the Room Service desktop application already installed, please follow the instructions below:
If you see no results when you search for Room Service, please raise a ticket to ServiceLine.
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