This article gives guidance to Residence Administrators and staff about granting access to the KxWelcome Application:
This section is for KxWelcome administrators. Only KxWelcome administrators within the Residence team can add new accounts.
Staff member should appear in the Active Directory group, jfSW_RoomServiceClient_Prod_SCCM. Ask the staff member to log into KxWelcome to confirm if they can log in or not - if not, raise a ticket to ServiceLine.
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Installing the KxWelcome application does not automatically grant usage rights, as installation and usage permissions are separate.
Only a residence team leader can grant rights to use the application.
If the application is installed without these rights, it will automatically close upon launch.
To request access, contact a Residences team leader.
If you are using a University computer that has no KxWelcome desktop application installed, please follow the instructions below:
If you see no results when you search for KxWelcome, please raise a ticket with ServiceLine.
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If you need help, please contact ServiceLine or visit one of our Tech Hubs.
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