This article guides you on discovering what All.Soton is and how it works, how to find a mailing list, and how to contact the list moderators when needed.
Staff and students can communicate with specific university groups using the mailing list application All.Soton.
All.Soton mailing list memberships are built automatically on a nightly basis using a combination of data sources (phonebook, HR organisational data, student Banner data, and other sources). This ensures that All.Soton mailing lists stay up to date, saving time and accuracy over traditional mailing list systems. At present, All.soton contains over 20,000 mailing lists organised into a hierarchical structure.
Main differences between All.Soton and lists.soton.ac.uk (also called Lists):
Once you access the All.Soton mailing list, you will see your dashboard.
It includes:
Please note: you can update your university account using Subscribe.
There are sets of lists for each module at the university. These are intended for student discussion and to enable lecturers to send information to their students.
There are 2 lists for each module:
"modulecode"@all.soton.ac.uk (for example, NURS3001@all.soton.ac.uk).
"modulecode-instructors"@all.soton.ac.uk (for example: NURS3001-instructors @all.soton.ac.uk).
To find out more information, please visit the All.Soton/Modules page.
All.soton includes mailing lists for a multitude of different groupings of staff at:
Please note:
You can reach all these lists from the “Mailing Lists” menu.
If you need to send an email to staff working in a particular building, there are mailing lists for:
To see all the lists available, please select the option “Buildings” from the “Mailing Lists” menu.
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To find a mailing list you can either:
To search for a mailing list, use the search field at the top of your dashboard:
1. Enter a search term (for example, 'nursing')
2. Select the 'Search' button.
A list of matching results will be displayed.
1. Go to the navigation bar and open the “Mailing Lists” drop-down menu
2. Browse the mailing list hierarchy and select the one you need (for example: “Faculties”)
3. Use the drop-down links to browse the hierarchy of lists in the university. From these pages you can see:
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To view the mailing lists of which you are a member:
1. Visit the All.Soton homepage and log in if required
2. From the dashboard, go to the 'Mailing lists you're a member of' panel. This provides the details of all the mailing lists to which you belong.
You can find more information about the roles and the building you are registered in from the section “Your information”:
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You can easily send an email to a mailing list. Once logged it to All.Soton, please:
Please note: most of the lists are moderated – that means that your message needs to be approved by the list moderators before being published.
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Since All.soton is automatically generated, it is only possible to add custom lists in exceptional circumstances. Any requests would need to be discussed with iSolutions directly before taking action.
An alternative is to use the Lists.soton service, which does allow for the generation of custom lists.
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To see who would be contacted when you email a mailing list:
1. Search or browse the mailing list details page
2. View the members of staff on the list.
3. View the number of students on the list. Individual student names are not included on the list (see note below for details).
Please note: Membership of a mailing list can sometimes imply sensitive information, such as where somebody lives, or a sensitive job role.
To prevent this information from being made public, not all lists display their members. Students (including Postgraduate Taught Students – PGTs, and Postgraduate Research Students - PGRs) are never directly listed.
To discover how many people would be contacted when you email a mailing list, please:
1. Search or browse the mailing list details page
2. The number of members of the list appears at the top of the page, highlighted in a grey area.
Under this information, you will also find an estimation of how much time would be taken for people to process an email that you sent to the mailing list. This data is just an estimate of how much time might be wasted through unnecessary usage of the mailing lists and helps you understand the impact of every email sent to every mailing list.
There is a very limited and specific group of people that can download the membership of a mailing list as a CSV file or other format. This is because downloading lists is not permitted by default due to security reasons.
If you need to download a list and do not currently have permission to do so, then please raise a ticket with ServiceLine including which list(s) you need to download the membership for.
1. Search or browse the mailing list details page
2. On the mailing list details page click on the Download button
3. On the download page, select what fields you would like included in the file.
4. Select which file format you would like to download:
5. Check the "Include headers?" box if you would like the file to include column headings in the downloaded file.
6. Click the "Download!" button.
7. Read and accept the warning that:
8. The file will then be downloaded and can then be opened from the browser.
Please note: Membership of a mailing list can sometimes imply sensitive information (for example where somebody lives, or a sensitive job role). Please be aware of this when sharing the list.
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Memberships are built from a variety of data sources. If you would like to be added to a distribution list you are not part, please raise a ticket.
Please note:
Requests to add users to restricted lists must come from senior academic in the school or the admin office staff. This is because those lists might share confidential content with their recipients.
Examples of restricted lists are ERE lists, academic lists, and FMED staff lists.
PGRs are added to all the research group lists for their supervisors.
PGRs and visitors can be added to staff lists. The process might take a little while because their profile will be checked before being added to the list(s).
UG and PGT students do not get generally added to additional lists. If they need to send messages to a list, they can:
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Memberships are built from a variety of data sources. If you are receiving emails for a mailing list to which you think you should not belong:
1. Check the roles that are listed on your all.soton dashboard page. This indicates what all.soton understands your position at the university.
If this information looks incorrect, then hover over the blue entry under the "Source" column which will explain where this data comes from and how to go about correcting it.
2. Check your user profile record on your dashboard. This shows which building you are associated with in all.soton - if this is wrong then click the 'Edit this info on Subscribe' button and update your contact details in Subscribe.
Please note, these changes in these systems may take up to 48 hours to filter through to All.Soton.
If your Roles and User Profiles details look correct but you are receiving emails that are not of interest, then set up an Outlook rule to filter out these messages.
If none of these suggestions is helpful, then please raise a ticket with ServiceLine.
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Mailing list moderators confirm that messages sent to a mailing list are appropriate before the members of the list receive a message.
To view the moderators of a list:
1. Search or browse the mailing list details page
2. Select the mailing list name to display the details of the mailing list
3. The moderators of the mailing list are then displayed in a panel on the right-hand side of the page.
If you wish to contact the moderators, select the "Mail the list moderators" button to send them an email.
If you would like to add someone as a moderator of a mailing list, then please raise a ticket with ServiceLine including:
If you would like to remove someone as a moderator (because their job has changed, for example), then please raise a ticket with ServiceLine including:
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There are several rules that decide whether an individual may send to a particular mailing list. These include the following:
1. Moderation
Many mailing lists on All.Soton are moderated – this means that when a message is sent to a moderated list, it will first be sent to the moderator(s) who confirm the content is appropriate.
Only once this process has been completed is the message sent to the members of the mailing list. If you think your message should have been received, please first check with the list moderators.
2. Mailing lists beginning with "UOS"
Members of staff are permitted to send to most mailing lists except those beginning with “UOS.” To send to a university-wide UOS list, you will need to contact the university’s Internal Communications team.
3. Restricted lists for Taught students
Postgraduate Taught Students (PGTs) are only permitted to send to mailing lists that apply to their own degree programme of which they are a member of.
Students may not send calendar invites to mailing lists. To send to other lists please speak to a member of staff or your student office.
4. Email address not valid
Check the address you are sending from. If your message is still not being sent, then make sure you are sending the email from one of your valid university email accounts.
Valid university accounts appears when you have any additional addresses (for example, extra mail aliases). To see the list of valid university accounts visit your dashboard page and your valid accounts are listed in the right-hand column.
If you are still unable to send emails after making these checks then please raise a ticket with ServiceLine.
Memberships are built from a variety of data sources. If you are not receiving emails from a mailing list to which you think you should belong, try the following:
1. Check the roles that are listed
Check the roles that are listed on your All.Soton dashboard page. This indicates what all.soton understands about your position at the university.
If this information looks incorrect then please contact your school office (for students) or contact Human Resources (for staff) and ask them to update your records.
2. Check your user profile record
Check your user profile record on your dashboard. This shows which building you are associated with in All.Soton - if this is wrong then click the 'Edit this info on Subscribe' button and update your contact details in Subscribe.
Please note: these changes in these systems may take up to 48 hours to filter through to all.soton. If you continue to have a problem with your list membership then please raise a ticket with ServiceLine.
When I try to log in to all.soton I receive an error message
Once you have confirmed that the credentials you are entering are correct, if you still have problems logging in then please raise a ticket with ServiceLine.
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Lists.soton.ac.uk – User and Admin guides
Attached files:
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