This article explains how to remove a university account from your own computer.

It might happen that you are unable to sign into Teams or other Microsoft 365 apps from your computer because your computer has been disabled. This happens when your University of Southampton account is associated with your personal device.

These instructions are for Windows users only and for computer not owned or managed by iSolutions.

Overview of the issue

This issue happens because your University of Southampton account is associated with your personal device rather than your primary device.

During the logon screen of Teams (or any other Office365 application) your computer has been accidentally "enrolled" onto the University’s Office365 portal.

You can see this status by:

1. Opening your Microsoft MyAccount

2. Once logged in, navigate to "Devices" 

 
3. You will see what personal devices you have enrolled

If you click on the button "Disable device":

1. Your device will be marked as "Device is disabled". This action will just remove access from your PC but will not delete the account entirely.
   
    
   
   
2. You will get one of the following error messages when you try to sign into Teams or any other Office 365 application:
   On Microsoft 365 applications:
   
   On Teams:
   

 
To solve the issue by disconnecting your profile and adding it again please follow the next sections.

---

Back to the top

 

How to disconnect your profile and add it again

Removing the profile

Instructions for Windows 11

Before starting, please remember that you cannot remove your account if:

• It’s the only account on the PC, or
• The account you want to delete is the primary account on the PC.

Step-by-step instructions:

1. Select the "Start" menu  

2. Select the "Settings" icon 

3. Select "Accounts" 

4. Select "Access work or school"

5. Select the account you wish to remove, then select "Disconnect"

6. Select "Yes" to confirm your actions. Note that this will not delete the account entirely, it will just remove access from your PC.

 

Instructions for Windows 10

Before starting, please remember that you cannot remove your account if:

• It’s the only account on the PC, or
• The account you want to delete is the primary account on the PC.

Step-by-step instructions:

1. Select the "Start" menu  

2. Select the "Settings" button (gear wheel) from the menu

3. Select the "Accounts" button

4. Select the "Access Work or School" accounts button.

5. You will see your University account listed here. Select the account.

6. Select the button "Disconnect"

7. It will appear a pop up asking you to confirm your choice: select the button "Yes"

The account will be logged out from your device.

---

Back to the top

 

Adding the profile again

1. Launch Teams or another Microsoft 365 app

2. You will be asked to enter your credentials.

3. It will appear a screen asking you to stay signed in to all your apps. Please do not press the button "OK" at this stage.

4. Please do the following actions:

1. Untick the "Allow my Organisation to manage my device" option
2. Select the bottom-left option "No, sign in to this app only"
   

5. Select the button "OK". Teams and the other Microsoft 365 apps will launch as normal.

---

Back to the top

 

Related content

How to add or remove an email account to Microsoft Outlook

How to request a new generic account, a renewal, or a change of owners

Add or remove accounts on your PC - Microsoft Support (external source)