It may happen that Outlook shows your folders (or sub-folders) in the web version and not in the Desktop one. You can solve this issue by following the instructions below.

Step-by-step instructions

1. Open the Desktop version of Outlook and select:

1. File
   
   
   
2. Account Settings
   
   
   
3. Account Settings...
   
   

 

2. The "Email Accounts" tab will appear. Please complete the steps below for each University @soton.ac.uk account.

3. Double-click on your university email address:

 

4. The "Exchange Account Settings" dialogue box will appear. Select the button "More Settings":

 

5. The "Microsoft Exchange" window will appear. Select the "Advanced" tab.

 

6. In the Advanced tab

1. Uncheck the box next to "Download shared folders"
2. Then select OK

7. Now, please select:

1. "OK"
2. Then "Next"
3. Then "Close".

8. Close out all Outlook windows

9. Open Outlook desktop again

The setting should be enabled now. If you need support please get in touch with ServiceLine.