This article gives students instructions about their university IT account whether they are leaving the university or becoming staff.

Students needing something specific not listed within the article can contact their Faculty Student Offices.

If you are not expecting your IT account to close as you are still studying, please contact your School Office in the first instance.

Graduated students leaving the university

After you qualify or leave the University, you can continue using your student email account for around five months, giving you ongoing access to University systems and services.

After this, your email will automatically switch to an alumni email account, which you’ll keep for one year following your Alumni Welcome Email. This welcome email is sent out from the Office of Development and Alumni Relations (ODAR) in the September or January following your graduation/leave date, whichever is soonest. At the end of this first year period, you will have the opportunity to opt in for another 12 months, as part of our pilot scheme.

If you need guidance on accessing and managing your alumni email account, please read the article ‘Accessing and managing your alumni email account’. 

Further details on alumni email accounts and Frequent Asked Questions (FAQs) about the service are available on the web page Alumni Email Service.

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Not graduated students leaving the university

Overview

The following procedure is for students enrolled after 2016. Students enrolled before 2016 need to contact ServiceLine if necessary.

Once the Student Office marks you as "Withdrawn", you will receive a warning email saying that your account is due to expire in 28 days. This happens to give you time to re-organise the content of your account and to transfer any data you want to keep.

28 days after the warning email, your university account will become an Alumni email account.

Description of the process

The warning email (mentioned in the section above) will explain that your account will transition to an alumni email address. As part of this transition, you will see your primary email alias change from @soton.ac.uk to @southamptonalumni.ac.uk, however emails will continue be received from both addresses. Outbound emails will show as being sent from @southamptonalumni.ac.uk.

Your alumni email address will be an email account only, there will be no access to other University systems and services.

Accessing and managing your alumni email account

If you need guidance on accessing and managing your alumni email account, please read the article Accessing and managing your alumni email account.

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Students becoming staff

Staff and student account will always be separate.

As soon as iSolutions activates your staff account, you can request to:

• Transfer your emails, contacts, and email addresses
• Have access to the High-Performance Computing facility (IRIDIS)
• Have access to your Blackboard modules 
  
  

How to request the transfer of your student data to your staff account

You can request to move the data listed above the day after you have subscribed to your staff account. What you need to do:

1. Set up your staff account through Subscribe
2. Wait for your staff email account to be created. After creating your account, you will have to wait up to 24 hours for all systems and services (email included) to become available 
3. Request transition from one account to the other filling the form User IT Account Transfer. Please note: the synchronisation process will take up to 24 hours before completing.
4. Transfer files and content from your old IT account to your new account, please read the knowledge base article Uploading files to OneDrive.
   If you are using a computer managed by iSolutions and the instructions listed in the article Uploading files to OneDrive do not work please read the article "Moving Filestore from one account to another".

You can also create an automatic email forwarding by creating a rule in Outlook. If you need guidance, please read the Microsoft article "Use inbox rules in Outlook.com".

Postgraduate Research Students (PGRs) that had previously access to a Research or Resource filestore can request access to the same filestore using one of the following forms:

• Shared Resource Filestore access form (use this for to request access to a Resource filestore)
• Research Filestore request form (use this for to request access to a Research filestore)

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Guidance for Postgraduate Research students (PGRs)

PGRs who are leaving having been awarded a doctorate / Mphil

After you are awarded, you can continue using your student email account for around five months, giving you ongoing access to University systems and services.

After this, your email will automatically switch to an alumni email account, which you will keep for one year following your Alumni Welcome Email. This welcome email is sent out from the Office of Development and Alumni Relations (ODAR) in the September or January following your graduation/leave date, whichever is soonest. At the end of this first year period, you will have the opportunity to opt in for another 12 months, as part of our pilot scheme.

If you need guidance on accessing and managing your alumni email account, please read the article ‘Accessing and managing your alumni email account’. 

Further details on alumni email accounts and Frequent Asked Questions (FAQs) about the service are available on the web page Alumni Email Service.

PGRs who are becoming staff

Staff and student accounts will always be separate. 

As soon as iSolutions activates your staff account, you can request to:

• Transfer your emails, contacts, and email addresses
• Have access to the High-Performance Computing facility (IRIDIS)
• Have access to your Blackboard modules 

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Getting IT help

If you need help, please contact ServiceLine or visit one of our Tech Hubs.

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Related content

Staff resources

How to access your Alumni email account

Requesting an extension to a computing account

How to set up and manage Microsoft Multi-Factor Authentication (MFA)