This article explain why you might see the error message "You do not have access to this record" while viewing a record in ServiceNow and what to do in case the ticket is own by another business area.
When you attempt to view a record (for example, an Incident or Request) in ServiceNow, you might see the message "You do not have access to this record":
This happens when you do not have permission to view it. This does not mean that the record does not exist, but rather that you do not have the right to view it.
This can happen if, for example, when:
You can see tickets in ServiceNow when any of the below apply:
If you need to see the ticket please
Attached files:
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