Do you need help with an IT issue? We have a number of options, from self-help guides, urgent telephone support, email, web chat or in-person help at our Tech Hubs. Choose from the options below to resolve your issue as soon as possible.
Self-help guides: search on our Knowledge Base
The Knowledge Base contains articles and guidance to help with common IT issues you might experience.
Featured Articles
Visit our Service Portal for every request you might have
You can use the University Service Portal to:
- Browse forms for services and items you need
- Open the Knowledge Base and search for self-help resources
- Contact ServiceLine to report a problem or ask a question
How to find IT support
Tech Hubs: in-person support
Our Tech Hubs provide in-person IT support for all staff and students at a number of locations across our campuses. You do not need an appointment. Just drop in and speak to one of our friendly support experts.
ServiceLine: remote support
ServiceLine is the university IT service desk. We are staffed by a team of experts who are here to help with your IT issues or questions.
We support a wide range of services including university computers, software and applications, user accounts and more. Our aim is to resolve any issues as quickly as possible. Occasionally we pass requests onto a specific team with specialist knowledge, so you get the best possible support on your university IT.
Web chat
You can access support using the web chat service. Go to Chat | UoS ServiceNow (soton.ac.uk) to open a web chat and choose ‘iSolutions’. Web chat is available from 10:00-12:00 and 14:00-16:00 every day the University is open.
Telephone
If you need urgent support, or you are unable to access your IT account, contact ServiceLine.
If you are calling from a university phone, dial 25656.
If you are calling from a mobile, or other non-university phone, dial:
- 023 8059 5656 from the UK
- +44 (0)23 8059 5656 if you are calling internationally
The phone lines are open from 08:30 – 18:00 Monday – Friday, each day the University is open.
If your enquiry is not urgent, you can email ServiceLine@soton.ac.uk.