This article is for university staff participating in the Postgraduate Certificate in Academic Practice (PGCAP) programme and contains useful information about:

• Managing your student email address
• Accessing your course using your student account
• Forwarding emails and Blackboard announcements from your student account to your staff account
• Accessing Blackboard and Teams as a student
• Using a private / incognito browser session
• Accessing live Teams sessions with your student account
• Finding extra resources about Blackboard

Managing your student email address

Through Subscribe Self-service you can update your preferred name, your mailname, and change the visibility of your personal details.

Updating your preferred name

1. Log in to Subscribe Self-service
2. Go to the section Your personal details
3. Select Your preferred name
4. Enter your preferred first name and / or your preferred last name
5. Select the Save button to save the changes

If you need to highlight that your student email is not in use so that students do not use this email address when contacting you, you can informally add a note before your name (for example ‘Please do not use this address’ or ‘Do not use’) as shown in the image below:

 

Updating or changing your mailname

1. Log in to Subscribe Self-service
2. Go to the section Your university email
3. Select Change mailname
4. Enter your new mailname. Before saving your new mailname, please keep in mind to check the mailname rules 
5. Select the Save button to save the changes

Updating the visibility of your personal details

1. Log in to Subscribe Self-service
2. Go to the section Your personal details
3. Select Change the public visibility of your personal details
4. Check or uncheck the boxes to make your details publicly visible or not
5. Select the Save button to save the changes

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Forwarding emails and Blackboard announcements

To ensure you do not miss important communications (such as emails and Blackboard announcements) sent to your student account, you can set up automatic forwards and rules in Outlook.

If you need guidance, please:

• Read the knowledge base article Setting up rules in Outlook
  or
• Visit the Microsoft Support page How to forward emails to your staff account

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Accessing Blackboard and Teams as both student and staff at the same time

You can access Blackboard and Teams at the same time with your student account and your staff account by using two different browsers or from the same browser through a private / incognito browser tab.

If you try to log in to Blackboard or Teams with your student account from a different browser tab or window, you will be automatically logged in with your staff. This happens because of the Multi-Factor Authentication.

Accessing Blackboard and Teams through different browsers

To avoid confusion, we recommend keeping separate Microsoft logins as follows:

1. Log in to your student account in a browser (Chrome for example)
   and
2.  Log in to your staff account in another browser (Edge, for example)

Accessing Blackboard and Teams from the same browser through a private window

To access your accounts from the same browser, you will need to open a private window.

Private browsing allows logging in with different credentials per session.

Guides:

• How to use private browsing in Safari (external source)
• How to use incognito mode in Chrome (external source)
• How to browse in private in Edge (external source)
• How to use private browsing in Firefox (external source)

If you need further guidance on logging into Blackboard, please read the article Blackboard – Logging in.

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Accessing live Teams sessions with your student account only

You can access the live sessions on Teams with your student account as follows:

1. Log in to Blackboard as a student in your favourite browser
2. Select the Courses tab on the left sidebar
3. Select the  PGCAP Blackboard Ultra module or look for it using the search field on te top of the page
4. Select the Teams link in the PGCAP Blackboard Ultra module
5. Open Teams in the browser using your student account.

Alternatively, you can add your student account by adding another account directly in the Teams application and toggling between your student and staff accounts.

If you need guidance on adding another account, please visit the Microsoft support page Add another account with Microsoft Teams.

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Extra resources about Blackboard

• Staff resources about Blackboard, Panopto, Assessment, and other Education applications
• Moving HTML-based Content from Blackboard Learn Original to Blackboard Ultra
• Using the Blackboard Accessibility Dashboard
• Managing multiple user accounts within Blackboard with Firefox Containers

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Getting IT help

If you need help, please contact ServiceLine or visit one of our Tech Hubs.

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Related content

Postgraduate Certificate in Academic Practice (PGCAP) - Overview

Setting up rules in Outlook

IT Digital Orientation and useful resources for staff

How to manage your university and computing account using Subscribe