University of Southampton

iSolutions

RunDLL32 error in Outlook when adding generic email accounts

Error: When attempting to add a generic email account to Outlook via email settings through control panel or via the outlook application user receives a RunDLL32 error and the account is not added.

 

 

 

 

Resolution: Disable hardware graphics acceleration in outlook. You do this from within Outlook by going to file, options, advanced and ticking disable hardware graphics acceleration

 

 

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