In order to attach a document to an Issue ticket within Self-Service, please do the following:

• Firstly, create the ticket with full descriptions as required
• Click on Submit at the bottom of the page
• Click on the My Issues link to be taken to a list of your current tickets
• Select the ticket (INCxxxxxxx) that you have just created
• Click on the picture of the paperclip towards the top right of the page - this opens the Attachments box
• Now, click Browse, navigate to the file that you wish to attach and select it
• Click on Attach - the green progress bar will move, indicating that the upload is now taking place
• The file will show in the Attachments box - you can remove it, if required, or add others from the same box