University of Southampton


How do I add an attachment to an Issue or Request in Self-Service?

In order to attach a document to an Issue ticket within Self-Service, please do the following:

  • Firstly, create the ticket with full descriptions as required
  • Click on Submit at the bottom of the page
  • Click on the My Issues link to be taken to a list of your current tickets
  • Select the ticket (INCxxxxxxx) that you have just created
  • Click on the picture of the paperclip towards the top right of the page - this opens the Attachments box
  • Now, click Browse, navigate to the file that you wish to attach and select it
  • Click on Attach - the green progress bar will move, indicating that the upload is now taking place
  • The file will show in the Attachments box - you can remove it, if required, or add others from the same box

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