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My PC sometimes gets stuck on an "Applying Group Policy (Extensions)" screen
Updated: 2021-01-08         Article # KB0017691
are currently investigating this issue. At present it is believed to happen only very infrequently and with no obvious cause. If this happens to y... Read more
Enabling the Continuity Camera option on Apple devices
Updated: 2022-10-20         Article # KB0082588
The Continuity Camera function allows you to scan documents or take a picture using your iPhone, iPad, or iPod touch and to let it appear instantly... Read more
How do I delete an Outlook email address which is stored in the cache?
Updated: 2021-01-08         Article # KB0027603
You may wish to delete an email address from Outlook desktop client you have sent to previously, particularly if that email address no longer exist... Read more
How do I report suspected misuse of University services?
Updated: 2021-01-08         Article # KB0011357
If you become aware of potential misuse or abuse of our services or breaches of regulations, you should report it via the Service Portal. This can... Read more
Why do I sometimes get a message that "Startup programs are making Windows load slowly"?
Updated: 2021-01-08         Article # KB0017693
ware listed, please contact ServiceLine for advice. If you are happy that the software needs to run, and that the performance degradation is accept... Read more
Invalid file names and file types in OneDrive and SharePoint
Updated: 2021-03-09         Article # KB0070313
There are various restrictions and limitations that apply to file names and file types when syncing with OneDrive for Business or SharePoint in Mic... Read more
SharePoint Online - display and sharing calendars across sites on modern pages
Updated: 2021-01-08         Article # KB0052377
SharePoint modern pages do not have an in-built way of showing a calendar in a traditional calendar view, iSolutions have added a custom web part t... Read more
I've just been upgraded to Windows 10 and there is a large amount of disk activity
Updated: 2021-01-08         Article # KB0017689
will cause a large amount of disk activity for their duration. After the bulk of these have completed Windows runs an additional set of performanc... Read more
CourseArc licences service limits
Updated: 2025-06-02         Article # KB0083265
This article provides a short overview of CourseArc and explains the benefits of using Blackboard Ultra when a CourseArc licence is not available. ... Read more
Apple cannot check app for malicious software
Updated: 2022-11-03         Article # KB0082614
After downloading a package from software.soton.ac.uk, macOS users might see the following error message: "Apple can’t check app for malicious so... Read more
Disable "New Mail" desktop alerts for specific account(s)
Updated: 2021-01-08         Article # KB0012254
This guide is intended for users who manage several email accounts on Outlook and would like to disable "New Email" desktop alerts for a specific a... Read more
Dynamics CRM - missing Applicant on Application
Updated: 2022-11-18         Article # KB0082645
This article explains how Admissions advisors can fix a missing applicant. Applications should always have an applicant assigned. Table of Cont... Read more
Deleting applications from Apple Mac computer
Updated: 2022-05-05         Article # KB0081026
To delete applications obtained from the Apple App store You can use Launchpad to delete applications that were downloaded from Apple App Store. T... Read more
After upgrading to Windows 10 Outlook preferences, options & additional inboxes/calendars have reset
Updated: 2021-01-08         Article # KB0017708
If you have used the Windows 10 Self-Service upgrade method, we have endeavoured to copy as many of these preferences across for you as we possibly... Read more
Windows Display Settings (Windows P)
Updated: 2020-06-26         Article # KB0054727
To change the windows desktop set-up between PC screen only, duplicate (mirror), Extended or second screen (projector) only. Please use the followi... Read more
Why have I received an email with a subject line "BOUNCE @lists.soton.ac.uk: Non-member submission"
Updated: 2021-01-08         Article # KB0011784
This can happen for two different reasons: Someone who is not on the list has tried sending to the list Someone on the list is entered with the... Read more
ServiceNow - Relate Services to Capabilities
Updated: 2020-07-06         Article # KB0063539
To build a Business Capability Model (BCM) for the University requires relationships to be set between the Systems & Services provided and Business... Read more
How do I Show or follow a channel in Office 365 Microsoft Teams?
Updated: 2021-03-09         Article # KB0038626
When you Show a channel, it stays visible in your teams list. If you follow a channel, you receive direct notifications whenever there's new chan... Read more
Disable Downloading Folders in Outlook
Updated: 2022-08-17         Article # KB0082520
It may happen that Outlook shows your folders (or sub-folders) in the web version and not in the Desktop one. You can solve this issue by following... Read more
How do I delete a site in SharePoint Online?
Updated: 2021-01-08         Article # KB0038520
If you no longer need a site in SharePoint Online and you're one of the owners of that site then you can delete it. Keep in mind that once the site... Read more
The Note button in Action Centre gives the error "You'll need a new app to open this onenote-cmd"
Updated: 2021-01-08         Article # KB0017731
University machines use the version of OneNote which comes as part of Office 2016. Unfortunately Microsoft have hard-coded the Note button in the A... Read more
How do I set up notifications in Teams?
Updated: 2021-03-09         Article # KB0038574
For notifications to work at their best, make sure you know how to add a Favourite or follow a channel in Office 365 Microsoft Teams It is recom... Read more
Cannot expand the folder. There is not enough memory available to perform the operation.
Updated: 2021-01-08         Article # KB0039042
Users get an error opening outlook of Cannot expand the folder. There is not enough memory available to perform the operation. To resolve this ... Read more
Accessing SAP 2000 with a named user license
Updated: 2025-09-24         Article # KB0083319
This article explains how to download and sign in to SAP 2000 v26. These instructions are intended for: Common Learning Space (CLS) workstations... Read more
Managing custom permissions in SharePoint Online
Updated: 2021-03-09         Article # KB0043147
There are a large number of ways to provide custom permissions in SharePoint Online e.g. so that a sub-site of your site visitors have access to re... Read more
How to schedule an out-of-office status in Teams
Updated: 2022-05-09         Article # KB0081097
It’s a good practice to set up an out-of-office message when you are on vacation or not working. This helps colleagues and people outside the Unive... Read more
How to let senders know you prefer accessible content in Outlook
Updated: 2025-01-21         Article # KB0083200
This article explains how to turn on the notice bar ‘Ask senders to send content that’s accessible’ from Outlook’s settings. Table of Contents ... Read more
I've just upgraded to Windows 10 and Outlook won't send e-mails to a large distribution lists
Updated: 2021-01-08         Article # KB0017707
The few reported instances of this have been caused by one of the two issues described in the knowledge base article I've just been upgraded to Win... Read more
How to share your SharePoint Online site
Updated: 2021-01-08         Article # KB0038521
A key use of SharePoint Online is the sharing (or collaborating) of content within your site. Use the instructions below to add University or exter... Read more
Office 365 - Changing your default locale to correct American Date Format
Updated: 2021-01-08         Article # KB0012517
By default Office365 WebApps default to an American date format (mm/dd/yyyy). This can be corrected by changing your Regional Settings within Offic... Read more
Windows 10 Upgrade Notification
Updated: 2022-08-17         Article # KB0082517
Guidance on updating Windows 10 computers as soon as users receive a notification asking for installing the new version. Table of Contents No... Read more
Remove login items from your computer
Updated: 2023-08-02         Article # KB0082879
This article explains how to disable login items from automatically opening every time you turn on your computer. Table of Contents Disabling... Read more
I have a problem with EdShare
Updated: 2021-01-08         Article # KB0012525
edshare@soton.ac.uk via: EdShare Support TeamFor technical help with EdShare, please contact the Read more
Items in my University OneDrive are persistently in a sync pending status, what can I do?
Updated: 2021-03-30         Article # KB0070581
There are several reasons why your file or folder is stuck in sync pending status. This Microsoft support page explains what actions you can take t... Read more
OneDrive - Unable to open files or save files (Windows only)
Updated: 2021-03-15         Article # KB0070541
Please follow the steps below if experiencing the issues below: When trying to open files from Onedrive, the Office app such as Word or PowerPoint... Read more
How to create desktop shortcuts on Windows 
Updated: 2023-01-16         Article # KB0082677
This article guides you on creating shortcuts to an application, to re-synchronise your device or to perform a Microsoft Office repair using Window... Read more
Enabling Flash to run in the historic Google Chrome 80 supplied by iSolutions
Updated: 2021-07-23         Article # KB0073945
We have created a legacy version of Google Chrome (80.0.3987.149 32bit) for Windows that includes Flash v26 for Chrome. Flash is a retired technolo... Read more
How do I remove the "Birthdays" calendar from my office 365 calender?
Updated: 2021-01-08         Article # KB0041386
Open your mailbox by going to https://outlook.com/soton.ac.uk Click the cog in the top right Click the “Calendar” link at the bottom right... Read more
KnowBe4 – How to check your team dashboard
Updated: 2024-09-27         Article # KB0083178
This article explains how to get a report on your team’s cyber security training progress. Table of Contents Accessing the Team dashboard Re... Read more
Setting Default Applications in Windows 10 (e.g. Outlook Mail, Web Browser)
Updated: 2021-01-08         Article # KB0025644
When Microsoft introduced Windows 10, they removed the ability for enterprise administrators to mandate which applications users had set as their d... Read more
Bookmarks backup and restoration using the "Sync" function
Updated: 2022-07-26         Article # KB0082475
Browsers such as Microsoft Edge, Google Chrome and Mozilla Firefox all allow you to create an account and use it to synchronise content such as boo... Read more
Outlook - Changing your language, date format, and time zone settings
Updated: 2024-10-04         Article # KB0083180
This article explains how to change language and time settings in Outlook through Outlook Web Access. Table of Contents Changing language, da... Read more
Where are all my files saved when I'm using SVE? Can I print when using SVE?
Updated: 2021-01-08         Article # KB0011630
File access using an SVE virtual desktop is the same as from a common learning space computer: in both cases, your files are available via the 'Des... Read more
How do I request media to support my teaching or research?
Updated: 2021-01-08         Article # KB0020032
Creative Media can be requested by researchers, members of academic units, and professional services To make a request, please fill out the follow... Read more
Cannot make choices on the Student Choice web application
Updated: 2021-01-08         Article # KB0011425
If you are presented with an error advising you have no choices to make or otherwise, this is not an IT issue. The error you are seeing is related... Read more
How do I call Switchboard and what are the opening hours?
Updated: 2021-01-08         Article # KB0011673
The University Switchboard receives calls from outside the University from callers dialling 023 8059 5000. It is open on workdays from 08:30am - 5:... Read more
Enabling the Hibernate mode in Windows 10
Updated: 2022-11-04         Article # KB0082612
This article guides you enabling “hibernate” mode on Windows 10 while turning the computer off. Know more about hibernate option When you are sh... Read more
ServiceNow file size and other limitations
Updated: 2021-10-05         Article # KB0075613
This KB provides technical information on file size and other limits in ServiceNow. File Attachments Area Limit Variable Maximum fil... Read more
Git.soton.ac.uk command warning message
Updated: 2025-05-27         Article # KB0083264
This article explains how to fix the warning message appearing on GitLab when signing in. Table of Contents Overview How to fix the error G... Read more
How do I manage a committee using SharePoint Online
Updated: 2021-01-08         Article # KB0039901
iSolutions has created a template to help with creating/managing a committee using SharePoint Online. Note that this is fairly basic at... Read more
Can I stop Mircosoft Edge being my default browser?
Updated: 2022-05-17         Article # KB0017749
Microsoft are heavily promoting their new "Edge" browser, to the point where we are unable to stop it from being your initial default browser. You ... Read more
macOS: How to open downloaded packages and disk images from an unidentified developer
Updated: 2022-01-26         Article # KB0031636
Learn more about what to do with your MacOS when you want to open a Disk Image or an installer package from a non-App Store source. What to do Ma... Read more
How do I manage membership, sharing and permissions in SharePoint Online (SPO)?
Updated: 2021-01-08         Article # KB0039222
Be very careful when sharing your site with others, especially if your site contains confidential or sensitive information. You should chec... Read more
Reporting a fault in a Common Learning Space (CLS)
Updated: 2023-03-02         Article # KB0011412
We visit these areas on a daily basis to ensure that, as far as possible, they are in good working order. However, should you find a problem with ... Read more
Business World (Agresso) Desktop appearing to 'freeze' frequently during use
Updated: 2021-01-08         Article # KB0012447
This could be due to a large list of items in the 'Alert List' section of Business World (Agresso) Desktop: In Business World (Agresso) Desktop go... Read more
PGR Tracker - How are tasks allocated to supervisors?
Updated: 2021-01-08         Article # KB0011855
Where / When is the supervisor team set up for a particular student ? When : as part of the Assessment Workflow / Academic Needs Analysis / supe... Read more
Uninstall or remove apps and programs from Windows
Updated: 2022-08-22         Article # KB0080094
You can uninstall or remove apps and programs from Windows in 4 different ways. They all deliver the same result, so which you use is personal pref... Read more
Which type of SharePoint Online (SPO) site do I need?
Updated: 2021-01-08         Article # KB0039003
There are currently 2 types of SharePoint site, Communication and Team. Communication sites are used to convey information to a wide aud... Read more
How do I know if there has been any problems with the sync between OneDrive and my device?
Updated: 2021-03-09         Article # KB0070314
On a Windows device in the bottom right hand corner of your screen, you will see a blue cloud. (Note: you may have to click the up arrow to see the... Read more
How to disable iCloud Drive on Apple macOS
Updated: 2023-09-01         Article # KB0012346
This articles explains how to turn off iCloud Drive on Apple macOS. Table of Contents Disable iCloud Drive feature while upgrading to Ventura... Read more
X2GO Freezing When Accessing ECS CAD Servers
Updated: 2021-01-08         Article # KB0040459
X2GO can freeze when accessing ECS CAD Servers (cadteaching and cadresearch) Workaround: 1) Install xming (https://sourceforge.net/projects/xm... Read more
How to uninstall Symantec antivirus software from University Windows devices
Updated: 2022-08-22         Article # KB0082528
This article gives guidance on uninstalling Symantec antivirus from University devices using Windows. Table of Contents Checking to see if Sy... Read more
Safety and Emergency Numbers
Updated: 2022-04-21         Article # KB0011700
Please see the list below for useful/emergency contact numbers: Building Emergencies (electricity, gas, water, ...): 27474 (Monday to Friday, fr... Read more
How do I recover deleted items in Office 365?
Updated: 2021-01-08         Article # KB0038320
Recover deleted items or email in Outlook Web App When you accidentally delete an item from your mailbox, you can often recover it. The first plac... Read more
How do I know which of my OneDrive files I have shared and with whom?
Updated: 2021-03-30         Article # KB0070535
The visible evidence of whether a file / folder has been shared is best seen in the Web version of OneDrive. (Note: the Desktop / File Explorer ver... Read more
How to recover unsaved documents in Office
Updated: 2021-01-08         Article # KB0011923
Follow these steps to find unsaved documents that you were working on in Microsoft Office for Windows: Launch the Office program in question (e.... Read more
How do I know when to save files to my C: drive?
Updated: 2021-01-08         Article # KB0011321
On staff computers, the C: drive is intended only for temporary storage of data. The amount of data is limited by the size of the hard drive on the... Read more
Dell Display Manager (DDM)
Updated: 2023-11-29         Article # KB0082578
This article provides information about the Dell Display Manager utility for Dell monitors. Learn how to download the Dell Display Manager utility ... Read more
Adding a sender to your list of safe senders in Outlook
Updated: 2023-12-15         Article # KB0083003
This article guides you on adding a sender or domain to a list of safe senders in Outlook. To avoid messages from known external addresses being ... Read more
How do I add documents or files to SharePoint Online (SPO)?
Updated: 2021-01-08         Article # KB0039172
You can add files to your SharePoint Online site by doing one of the following (note that you cannot upload a file larger than 15GB in size... Read more
Receiving and sending limits for email in Office 365
Updated: 2021-01-08         Article # KB0039437
Receiving and sending limits are applied to combat spam and mass-mailing worms or viruses. These limits help to protect the health of our systems a... Read more
Fixing missing table headers in Word documents for accessibility
Updated: 2025-07-22         Article # KB0083286
This article explains how to fix Blackboard's "missing table headers" warning and provides guidance on creating tables in Microsoft Office. It als... Read more
Checking the accessibility of your email in Outlook
Updated: 2025-01-27         Article # KB0083205
This article explains how to check the accessibility of your email when you are using Outlook. The following instructions will show you how to lau... Read more
Can I restore content in my University OneDrive?
Updated: 2021-03-30         Article # KB0070579
If you accidently delete a file or folder in your University OneDrive then you may be able to recover it from later from your OneDrive recycle bin.... Read more
Are there any folders in my University OneDrive that I shouldn't remove?
Updated: 2021-03-30         Article # KB0070576
Microsoft autogenerates the following folders, i.e. if you remove them they will return as soon as you start using the associated service again. ... Read more
Learning Space Projectors - How to switch them on
Updated: 2020-06-26         Article # KB0014436
Projectors and display screens are switched on by using the Crestron touch screen or a button panel on lecterns/benches.Please ensure that, on butt... Read more
Using unsupported apps or online services
Updated: 2021-03-19         Article # KB0070766
What to consider before using an unsupported app or online service Thinking of using an app or online service in your teaching which is not provid... Read more
Why do all new tabs in Microsoft Edge default to the Bing homepage? 
Updated: 2021-01-08         Article # KB0017750
or, more simply, add your preferred search engine as a bookmark.instructions hereMicrosoft are using Edge as a tool to increase the visibility of ... Read more
How to set the 'Files On-Demand Experience' on Mac
Updated: 2022-02-01         Article # KB0078549
At the beginning of January 2022, Microsoft made some changes to OneDrive for Apple users. The way how ‘Files On-Demand experience’ works is one of... Read more
How to export and import your web browser bookmarks
Updated: 2023-07-10         Article # KB0065580
These guides will explain how to export your bookmarks in a HTML file, and how to import it back into your new browser. The method used here is t... Read more
Best browsers for Microsoft 365 applications for the web
Updated: 2023-09-19         Article # KB0011315
This article list the best browsers for getting the best from Microsoft 365 applications for the web. Laptops and desktops If you want to get the... Read more
Managing multiple user accounts within Blackboard with Firefox Containers
Updated: 2025-09-10         Article # KB0083314
This article gives an overview of Firefox Multi-Account Containers and explains how to access multiple accounts in Blackboard through that feature.... Read more
Email plus-addresses in Office 365
Updated: 2022-05-24         Article # KB0081405
The University email provider (Microsoft Office 365) now supports the use of "plus addressing". This allows you to use an unlimited number of addre... Read more
No sound from headphones/speakers
Updated: 2021-01-08         Article # KB0027648
Headphones or speakers must be connected on the green output plugs on your PC. Front ... Read more
Why doesn't the fingerprint reader on my laptop work any more?
Updated: 2021-01-08         Article # KB0017767
Laptop fingerprint readers have never been routinely configured as a part of any of our builds. If you need to use yours again please contact Servi... Read more
Computer and Office Moves
Updated: 2021-01-08         Article # KB0012115
If you are moving desks or moving offices and you need help moving your computer, please put in a portering request on the Planon system to have yo... Read more
Creating a quote from Academia
Updated: 2025-10-08         Article # KB0083324
This article explains how to create a new Academia customer account or create a quote by signing in to an existing account. Academia – The techno... Read more
Install eSigner/Gemalto/PT-X software
Updated: 2020-05-06         Article # KB0059934
Requirements: payment software must only be used on a University Windows PC (/Laptop) and you will need to connect to VPN to install additional sof... Read more
How to sync Outlook contacts on Android and Apple iOS
Updated: 2023-09-25         Article # KB0082946
This article guides you on synchronising the contacts on your mobile / tablet with Outlook app. Please note that: When the Sync option is enabl... Read more
Office 365 on SVE/VDI - "Unlicenced Product. Sign in to Set Up Office" Warning
Updated: 2021-01-08         Article # KB0058702
Following the change in the University's external authentication processes, there is an issue with Office on SVE. Office 365 is configured to activ... Read more
How to create a Meeting Poll using Microsoft FindTime
Updated: 2023-02-23         Article # KB0082554
This article guides you on creating a Meeting Poll in Outlook using Outlook for the web or the desktop client for Windows and macOS. Table of Co... Read more
Connect ro RDP Sessions From Linux
Updated: 2021-01-08         Article # KB0061316
rdesktop seems to be deprecated, or at least lacks some of the security features required to connect to modern RDP sessions. Luckily, its replaceme... Read more
How to turn off the function "Optional connected experiences" in Microsoft
Updated: 2025-01-21         Article # KB0083206
This article explains how to disable the function "Optional connected experiences" in Microsoft. The article provides a list of Microsoft applicat... Read more
Adobe Creative Cloud Files - Service shutdown
Updated: 2024-05-07         Article # KB0083097
This article suggests what to do if you have synced files saved in Adobe’s Creative Cloud Files folders. The article gives an overview of Adobe's C... Read more
Who are the Digital Learning Team?
Updated: 2021-01-08         Article # KB0020035
The Digital Learning Team works with academic staff and professional services to support technology enhanced learning (TEL) at the University. ... Read more
Turning on notifications on Microsoft Forms
Updated: 2023-09-01         Article # KB0082920
This article explains how to turn on the option “Get email notification of each response” in forms created using Microsoft Forms. Table of Conte... Read more
How to use Jamf Self-Service application on Apple computers
Updated: 2025-02-18         Article # KB0082346
This article explains how to use Jamf Self-Service (also called Self Service) application for installing, reinstalling or updating software on Appl... Read more
Adding your name pronunciation record to your profile in Teams or Outlook
Updated: 2025-06-02         Article # KB0083226
This article explains how to add and manage your name pronunciation to your profile in Teams or Outlook. The simple act of adding the name pronunc... Read more
Guidance on enabling and managing Full Disk Encryption (FDE)
Updated: 2025-09-23         Article # KB0083299
This article provides guidance on enabling Full Disk Encryption (FDE) to protect University data on laptops and personal devices. This article: ... Read more
Using Jetbrains single sign-on to obtain an educational license
Updated: 2025-09-17         Article # KB0083315
This article guides you on running a Jetbrains application on university-owned computers and personal devices. Table of contents Overview of ... Read more
Configuring and Using Microsoft Defender for Endpoint for macOS
Updated: 2024-05-30         Article # KB0067424
This article explains how to configure and use Microsoft Defender for Endpoint installer for macOS. Table of Contents Opening Microsoft Defen... Read more
Microsoft Teams - How to record and transcribe a phone call
Updated: 2024-06-19         Article # KB0083108
This article explains how to record and transcribe a phone call done on Microsoft Teams from a desktop / laptop computer. Table of Contents S... Read more
Yealink MP50 phone - User guide
Updated: 2024-04-19         Article # KB0083079
This article is a quick user guide about the Yealink MP50 phones. The content published in this article comes from the supplier’s manual. The sourc... Read more
Data Loss Prevention (DLP)
Updated: 2022-10-17         Article # KB0038329
This article gives information about Data Loss Prevention (DLP) and the way this system works in Office 365. Table of Contents What is Data L... Read more
Fixing Endnote 20.1.0 on Macs with M1 /M2 CPUs
Updated: 2022-11-01         Article # KB0082610
This article guides you solving an issue occurring while running Microsoft Word and EndNote (version 20.1.0) on macOS with Apple silicon M1 / M2. ... Read more
Mailbox storage limits in Outlook
Updated: 2023-12-04         Article # KB0038317
This article guides you finding how to find your mailbox storage limits and see how this space is used. Table of Contents Mailbox storage li... Read more
How do I access PGR Tracker?
Updated: 2021-01-08         Article # KB0011656
To access PGR Tracker, use a web browser to go to pgrtracker.soton.ac.uk and log on with your University username and password. PGR Tracker can b... Read more
How to download files and folders from OneDrive
Updated: 2025-02-04         Article # KB0083209
This article guides you on downloading files and folders from Microsoft OneDrive. Table of Contents Step-by-step instructions Notes D... Read more
Setting up Quiet time on Teams
Updated: 2023-03-16         Article # KB0082779
The feature “Quiet time” on Teams allows you to mute notifications during specific times (or for 24 hours) during specific days. By turning Quit t... Read more
Cyber Essentials Certification
Updated: 2023-08-07         Article # KB0064852
This article explains what is the Cyber Essentials Certification and provides direct link to the University Cyber Essentials Compliance and the In... Read more
How to run Trend using Microsoft Edge
Updated: 2023-11-29         Article # KB0081825
This article guides Estates users on installing and running Trend Building Energy Management Systems (BEMS). Table of Contents Instructions f... Read more
How to set up Adobe Acrobat DC your default PDF viewer using Microsoft Edge
Updated: 2022-02-17         Article # KB0017769
Using Microsoft Windows, it may happen that your PDF files are not opened by Adobe Acrobat DC. That is because Windows 10 uses by default Microsof... Read more
How do I open a shared calendar in Outlook?
Updated: 2021-01-08         Article # KB0012000
To open a shared calendar: In Calendar, on the Home tab, in the Manage Calendars group, click Open Calendar, and then click Open Shared Calendar... Read more
Accessing databases through MySQL Workbench
Updated: 2025-09-30         Article # KB0083267
This article guides you on accessing data and databases through MySQL Workbench. Table of Contents Step-by-step instructions Step 1 – Inst... Read more
How do I use a Common Learning Space?
Updated: 2021-01-08         Article # KB0011367
We've put together a short, interactive online presentation that will guide you through some of the key equipment in lecture theatres. There are a... Read more
How do I create a team in Microsoft Teams?
Updated: 2021-01-08         Article # KB0039218
First read our best practice guidance on Teams (below) Go to the Office 365 homepage - www.southampton.ac.uk/365/ Click the icon for Teams (if... Read more
Good practice for formatting headings in Word 
Updated: 2023-12-05         Article # KB0082994
This Knowledge Base article provides guidance on creating accessible headings in Microsoft Word files. Applying heading styles creates a hierarchy ... Read more
How to find the contacts of a University staff
Updated: 2022-04-27         Article # KB0011336
Any staff, visiting staff or student's contacts are available on Teams and Outlook. Teams This is the best way to contact staff or colleagues bec... Read more
Linking to Knowledge Base (KB) articles
Updated: 2024-05-22         Article # KB0060366
This article explains how to generate a "generic" article URL able to redirect users to the latest version available. Table of Contents How t... Read more
How do I request a new report or a change to an existing report?
Updated: 2021-01-08         Article # KB0011687
To request a new report or a change to an existing report, please complete the form below and attach it in an email message to serviceline@soton.ac... Read more
How do I install Autodesk Education Master Suite?
Updated: 2020-06-25         Article # KB0011899
AutoCAD is computer-aided design (CAD) and drafting software. Amongst the products provided, AutoCAD, AutoCAD Mechanical, Autodesk Inventor are inc... Read more
BitLocker recovery key
Updated: 2025-10-24         Article # KB0083325
This article explains how to find your BitLocker recovery key and unlock your university-managed device if it is locked. This article provides det... Read more
How to use Jisc Discovery tool
Updated: 2024-03-11         Article # KB0082586
This article gives an overview of Jisc Discovery tool. The article explains how to log in as student or staff, and guides you to take your self-ass... Read more
How to restore a Word, Excel, or PowerPoint file stored in OneDrive to a previous version
Updated: 2024-01-22         Article # KB0083005
This article explains how to restore a previous version of a Word, Excel, or PowerPoint file stored in OneDrive. Table of Contents Restoring ... Read more
Good practice for creating a PDF from your Word file
Updated: 2023-06-19         Article # KB0082847
This article guides you on creating a PDF file from a Word file and provides useful references to learn good practices for accessibility. This gui... Read more
Network Point Installation Request
Updated: 2021-01-08         Article # KB0011820
If you would like to request the installation of IT network points across the University estate, you will need to complete a Network Point Installa... Read more
How to sign a PDF with your Digital Signature Certificate
Updated: 2024-01-05         Article # KB0083004
This article explains how to create your digital ID on Adobe Acrobat, how to create a Digital Signature Certificate and how to sign a PDF with your... Read more
Suspicious emails bounced back to the sender
Updated: 2023-11-09         Article # KB0082976
This article explains why you might receive suspicious emails marked as "undeliverable" by Microsoft Outlook. It also suggests what you should do i... Read more
Accessing and using REDCap
Updated: 2025-09-17         Article # KB0083270
This articles guides you on accessing REDCap and provides helpful information such as providing access to external collaborators and finding traini... Read more
Correcting captions in your Stream and Panopto recordings
Updated: 2024-09-06         Article # KB0082880
The purpose of this knowledge base article is to explain how to correct captions created by Panopto or Stream. Captions on videos help everyone. T... Read more
Adding a guest to a team in Microsoft Teams
Updated: 2024-05-02         Article # KB0083094
This article explains how to add a guest to a team in Microsoft Teams from the desktop application and from mobile. Before starting, please rememb... Read more
Accessing Peer-to-peer (P2P) networking applications
Updated: 2023-11-29         Article # KB0023440
This article explains what is a Peer-to-peer (P2P) networking application. It also talks about the University policy and gives guidance if you need... Read more
Moving HTML-based Content from Blackboard Learn Original to Blackboard Ultra
Updated: 2025-02-13         Article # KB0083196
This article explains how to move HTML-based content from Blackboard Learn Original to Blackboard Ultra. Table of Contents Note about unsuppo... Read more
Where can you learn more about SharePoint Online
Updated: 2021-01-08         Article # KB0045148
iSolutions has reviewed the two linked in learning courses below and recommend them for anyone who would like a greater understanding of SharePoint... Read more
How do I connect a monitor to a computer?
Updated: 2021-01-08         Article # KB0061331
1. Connect the monitor to the computer using the data cable provided with the monitor. There are several types of monitor port (or socket) includin... Read more
Access to Glean
Updated: 2021-01-08         Article # KB0067603
Glean Software - Assistive Technology Student Access Glean is a note taking tool designed to improve learning and productivity. Capture, revi... Read more
University Templates for Microsoft Office
Updated: 2021-08-19         Article # KB0025276
Word, PowerPoint and Email templates The University’s PowerPoint presentation template is available for you to download from the below site, ... Read more
Good practice for writing links
Updated: 2024-01-22         Article # KB0082969
This knowledge base article explains how to create hyperlinks that are understandable for all users, including people with disabilities. When we fo... Read more
I'm a pre-sessional student - how and when can I set up my new University account?
Updated: 2022-04-03         Article # KB0011681
If you are a pre-sessional student, you will have to wait until you have received your pre-sessional results before you can Subscribe to your new s... Read more
Making inclusive font choices
Updated: 2023-10-18         Article # KB0082960
This Knowledge Base (KB) article provides guidance on making inclusive font choices to enhance accessibility in digital and print materials. Select... Read more
How do I invite external (non-Southampton) collaborators to my SharePoint site?
Updated: 2021-01-08         Article # KB0041951
The instructions below take you through the process of adding people who do not have accounts with the University to your SharePoint Team Site (not... Read more
Microsoft Dynamics for Postgraduate (PGT) Admissions
Updated: 2022-12-15         Article # KB0082663
This article gives you an overview of Microsoft Dynamics and explains to professional services staff how to sign in. The article also provides a li... Read more
Overview of Adobe Generative AI
Updated: 2024-08-12         Article # KB0082984
This article gives an overview of Adobe's Generative AI feature and provides iSolutions' understanding of the current situation related to their ge... Read more
Windows Defender Quick Start Guide
Updated: 2021-01-08         Article # KB0051321
Windows Defender Quick Start Guide Windows Defender is an antivirus program provided by Microsoft to help protect computers from spyware and ma... Read more
Warning banner appearing on emails sent from external senders
Updated: 2023-12-07         Article # KB0066757
This article explains why Outlook displays a warning banner when you receive emails from external senders. Table of Contents Overview of the ... Read more
How to turn off / on the "Focus inbox" function in Outlook
Updated: 2024-07-31         Article # KB0038300
This article explains how to turn off / on the “Focus inbox” function in Outlook for Windows, Outlook for Mac, and Outlook Web Access (OWA). Tab... Read more
Managing Adobe profiles
Updated: 2022-10-26         Article # KB0082591
This article gives an overview of the new Adobe sign-in experience and gives guidance on solving sign-in issues related to Business and Personal pr... Read more
How to create automatic replies (Out of office) in Outlook
Updated: 2024-05-30         Article # KB0038316
This article explains how to create automatic replies (also known as "out of office") in Outlook from: any browser Outlook desktop applications... Read more
What is QlikView?
Updated: 2021-01-08         Article # KB0011684
QlikView is a Business Intelligence tool that allows you to interrogate data and has been consolidated from multiple sources into a single applicat... Read more
Your survey responses: how iSolutions collects and uses your data
Updated: 2025-05-19         Article # KB0047096
This article explains how iSolution deals with the information provided by users when they request surveys. Table of contents User Research S... Read more
Migrating files and folder from your local filestore to OneDrive all together
Updated: 2025-07-08         Article # KB0083282
This article guides explains how to upload all your files and folders from a local filestore (for example C:) to OneDrive at the same time through ... Read more
SecureMail Mailbox - Guide for approvers
Updated: 2024-07-12         Article # KB0083107
This article how to approve or reject the request the creation of a a University of Southampton (UoS) SecureMail Mailbox. Approvers will receive a... Read more
Installing Ansys Lumerical
Updated: 2024-03-11         Article # KB0083047
This article guides you on installing Ansys Lumerical and provides external references in case you face troubles during the installation process. ... Read more
How to show your content on the screens in rooms 2063 and 2065 at the Sir James Matthews building
Updated: 2023-11-27         Article # KB0082982
This article explains how to show your content on the screens available in rooms 2063 and 2065 at the Sir James Matthews building. This article al... Read more
How to add or change your profile picture on ServiceNow
Updated: 2025-02-21         Article # KB0083225
ServiceNow allows users to personalise their profiles by adding a custom profile picture, which will be displayed throughout the system. If a user ... Read more
How to book departmental equipment through Bookings.Soton
Updated: 2025-05-09         Article # KB0083243
This article provides guidance on Bookings.soton, the university booking system designed to improve equipment reservations. Table of Contents ... Read more
How do I print, copy and scan if i have forgotten my ID card?
Updated: 2021-01-08         Article # KB0011649
If you have forgotton your ID card, you can still use the MFD printers. You can use the MFD screen to log in with your username and password. There... Read more
Putting tickets On Hold in ServiceNow: Prompt After Instructions
Updated: 2024-04-09         Article # KB0025093
ServiceNow has an automated system for reminding users they have been asked for further information regarding tickets they have raised. This artic... Read more
What QlikView applications already exist?
Updated: 2021-09-02         Article # KB0011688
Current QlikView applications are listed below: To request a new QlikView application you will need to raise a Feature Request as described in How ... Read more
Requesting LAMP hosting space for coursework
Updated: 2024-07-25         Article # KB0083147
This article explains how to request LAMP hosting for coursework and how to access the coursework’s folder. Table of Contents Overview of LAM... Read more
University approach to recycling IT equipment
Updated: 2025-03-07         Article # KB0083224
This article provides an overview of the University approach to Electrical and Electronic Equipment (EEE), including the way the University recycle... Read more
How to protect and manage your passwords using a web browser or KeePassXC
Updated: 2023-08-18         Article # KB0082904
This article explains what a password manager is and how it works. It suggests how to manage your password on a web browser and how to manage the p... Read more
Logging on to a University laptop for the first time when away from campus
Updated: 2020-04-29         Article # KB0061464
If you have received a new University Laptop and have never logged into it before, you will not be able to login in the usual way. Please follow th... Read more
How to use the 'search' function in the new Library system
Updated: 2023-01-30         Article # KB0082254
Library Search is the new Library system available from 20 July 2022. It introduces new features, a new single search and a modern interface. Throu... Read more
Running Windows 11 ARM on Mac computers with Apple silicon chips
Updated: 2024-08-02         Article # KB0082736
This article guides you on running Windows 11 ARM on Apple Mac computers with Apple silicon chip. Table of Contents Introduction How to kn... Read more
Common issues using PGR Manager
Updated: 2023-03-02         Article # KB0080027
Common issues with PGR Manager are: You cannot access to your account Your supervisory team is incorrect Your middle name is missing The time... Read more
Linux - Useful resources for beginners
Updated: 2024-02-05         Article # KB0083029
This article lists useful resources for students and staff that have just started using Linux and want to improve their skills. Table of Content... Read more
How to renew a Windows 10 licence
Updated: 2024-06-24         Article # KB0061572
This article explains how to renew a Windows 10 licence. Table of Contents Instructions Getting IT help Related content Instructions ... Read more
Can I continue to use Microsoft Office 365 apps when I'm no longer part of the University?
Updated: 2021-01-08         Article # KB0011316
If you have installed Office 365 applications on your own devices using your University account, once your University account has been disabled/del... Read more
Configuring a Walk-up Location in ServiceNow
Updated: 2021-09-23         Article # KB0075417
Configuring a Walk-up location requires the admin or sn_walkup.walkup_admin roles. Navigate to Walk-up Experience > Administration > Walk-up Locat... Read more
Can my visitor have a University IT account?
Updated: 2021-01-08         Article # KB0011699
Access to computing facilities is not normally allowed to anyone other than current members of the University (holders of a valid University ID car... Read more
Academic appeals – Useful resources for students
Updated: 2025-06-09         Article # KB0083234
This article clarifies that iSolutions cannot assist students who need technical support for their appeals and provides useful resources for studen... Read more
Dropped emails from Alumni and Zepler email accounts
Updated: 2025-08-28         Article # KB0059887
This article explains why Alumni and Electronics and Computer Science (ECS) graduates are facing issues when automatically forwarding their emails ... Read more
Request For Change (RFC) Process - Instructions for non-iSolutions staff
Updated: 2024-05-20         Article # KB0083078
This article is for non-iSolutions staff and explains: How to raise a Request For Change (RFC) The different types of RFC How an RFC is struct... Read more
Request For Change (RFC) Process - Introduction for non-iSolutions staff
Updated: 2024-05-20         Article # KB0083073
This article explains what changes and Requests For Change (RFC) are within the university informatics systems. The article also gives an overview... Read more
Connecting your meeting OWL to the University WiFi
Updated: 2025-09-10         Article # KB0078038
This article gives an overview on meeting OWLs and explains how to connect to a Meeting OWL device through your computer. Table of Contents O... Read more
Connecting to the shared desk docking screens
Updated: 2023-11-22         Article # KB0082977
This article guides you on connecting a Windows or Apple computer to a shared desk docking screen. Table of Contents Before connecting your l... Read more
How to create a self-signed digital ID in Adobe Acrobat Pro or Adobe Reader
Updated: 2023-05-19         Article # KB0082820
This article guides you on creating a self-signed Digital ID using Adobe Acrobat Pro or Reader. It also explains how to specify how to create defau... Read more
How to upgrade a Mac Operating System (macOS)
Updated: 2023-12-21         Article # KB0081004
This article explains how to upgrade the Operating System on your Apple computer. Table of Contents How to upgrade from macOS Ventura or late... Read more
How to upgrade your Windows license to Windows 10 Enterprise
Updated: 2024-07-02         Article # KB0083120
This article explains how to upgrade your Windows licence to a university Windows 10 Enterprise license. These instructions are for staff and stud... Read more
Requesting IT equipment delivery
Updated: 2022-11-14         Article # KB0082623
This article guides you to request to deliver IT equipment to a home UK address if you are unable to accept delivery to a University office locatio... Read more
Installing CorelDRAW Graphics Suite
Updated: 2025-02-14         Article # KB0011675
CorelDRAW Graphics Suite contains several graphic design applications used in vector illustration, photo-editing, and website design. Table of C... Read more
How to export emails, contacts, and calendar from Outlook 
Updated: 2025-02-25         Article # KB0083220
This article explains how to export emails, contacts, and calendars from the Outlook desktop application for Windows and Apple macOS. This article... Read more
Getting access to MyView from outside the UK
Updated: 2024-09-06         Article # KB0083171
This article explains how to access MyView from outside the United Kingdom. Table of Contents Step-by-step instructions Related content ... Read more
Working with documents on your desktop while away from campus
Updated: 2020-06-24         Article # KB0063027
Before we begin, here are a few important points to be aware of. Your data is your responsibility. iSoutions provides the pl... Read more
Microsoft Teams notification guide
Updated: 2025-03-13         Article # KB0083229
This article demonstrates how to manage teams, channels, and notifications in MS Teams to help users make the most of it. This article uses the T... Read more
Useful resources for staff participating in the PGCAP Programme
Updated: 2025-09-25         Article # KB0083321
This article is for university staff participating in the Postgraduate Certificate in Academic Practice (PGCAP) programme and contains useful infor... Read more
Accessibility resources: knowledge base articles and university tools
Updated: 2025-07-22         Article # KB0083248
This article contains a list of Knowledge Base articles and other resources about accessibility that you can find on the University’s website. T... Read more
How do I access an Office 365 shared/generic mailbox on iOS (iPhone/iPad)?
Updated: 2021-01-08         Article # KB0039745
To access an Office 365 shared mailbox on iOS (iPhone/iPad): Go to Settings > Mail > Accounts. Select Add Account. Select Other > Add Ma... Read more
Enable desktop notifications (ServiceNow)
Updated: 2023-11-10         Article # KB0082674
This article explains how to receive desktop notifications when processing chats and/or walk-ups within the Service Operation Workspace in ServiceN... Read more
Problem Management in ServiceNow
Updated: 2023-10-26         Article # KB0080815
This article guides you on creating a problem ticket, progressing the problem, and managing incidents in ServiceNow. Table of Contents What i... Read more
Use and configure Quick Messages in ServiceNow
Updated: 2024-10-25         Article # KB0061394
This articles provides an overview of Quick Messages in ServiceNow and explains how to create or edit those messages. Quick Messages are predefine... Read more
Update the manager or dispatchers of a group (ServiceNow)
Updated: 2023-10-05         Article # KB0071184
The manager or dispatcher(s) of a group can only be updated by the group manager. The manager is responsible for making changes to the membership... Read more
How to remove a university account from your own computer
Updated: 2023-10-09         Article # KB0069954
This article explains how to remove a university account from your own computer. It might happen that you are unable to sign into Teams or other M... Read more
SharePoint - Adding external users to a Teams site
Updated: 2024-11-18         Article # KB0083191
This article explains how to add external users to a SharePoint site. External users are all the users who will access the SharePoint site you're ... Read more
How do I report building maintenance or access issues?
Updated: 2024-10-14         Article # KB0011907
If you have any issues that relate to buildings maintenance, door access, key or lock requests, please go to the Planon Self-Service website.This c... Read more
Email account - Offboarding resources for students
Updated: 2025-08-28         Article # KB0083208
This article contains a list of useful links to help you remove (offboard) the contents of your student account (for example, any files and data th... Read more
How to transfer ownership of files and folders in OneDrive
Updated: 2023-12-08         Article # KB0082996
This article explains how to change the ownership of files and folders stored in OneDrive by using the function "Grant access". It also explains wh... Read more
Moving from Clustermarket to Microsoft Bookings
Updated: 2023-12-15         Article # KB0082973
This article guides you on finding guidance on Microsoft Bookings if you are no longer able to use Clustermarket. Table of Contents Overview ... Read more
University Staff / Student Desktop ICT Support Policy
Updated: 2025-07-04         Article # KB0083254
This article reports the latest Staff / Student Desktop ICT Support Policy approved by the University. This policy is designed to: Provide a c... Read more
How to find the manager of a group in ServiceNow
Updated: 2023-11-09         Article # KB0080468
Changes to the membership of a ServiceNow group can only be made by the group manager. If changes need to be made to a group for which you are not ... Read more
Audio Codes C455HD IP Phone - User guide
Updated: 2025-06-12         Article # KB0083030
This article is a quick user guide about the Audio Codes 455HD IP phones. The article gives an overview of the phone and guides you on doing the ... Read more
Chat group manager role: Agent Chat (ServiceNow)
Updated: 2024-08-07         Article # KB0082624
Agent Chat is the chat service within ServiceNow. Agent Chat allows you to communicate with your customers (staff or students), send knowledge base... Read more
Blackboard Ultra Migration Project
Updated: 2024-08-29         Article # KB0083023
This article gives you an overview of the Blackboard Ultra Migration Project and explains the difference between Ultra and Original. The article al... Read more
How to access Jira, Trello, or Confluence
Updated: 2023-11-21         Article # KB0082905
This article explains how to log into Jira, Trello, Confluence or other Atlassian products using your university account. You can log in to: Ji... Read more
How to assign a ticket to another group or tenancy in ServiceNow
Updated: 2024-04-11         Article # KB0073251
The guidance below explains how to assign an incident (INC) or a request ticket (RITM) to another team within ServiceNow. If you have any queries ... Read more
Creating a new Knowledge Base article (ServiceNow)
Updated: 2025-02-28         Article # KB0070762
The guidance below details how to create a new knowledge base article. Once an article has been made and submitted, it must be approved before it i... Read more
Managed Synology Service
Updated: 2022-07-15         Article # KB0082447
The Managed Synology Service is to support Departments and Projects to purchase Synology NAS devices and connect them to the University network. iS... Read more
How to add University Key Dates to my office 365 calendar
Updated: 2024-05-15         Article # KB0012324
This article guides you on installing Calendar dates (including calendar and academic dates such as start / end of terms) and Governance dates (suc... Read more
LinkedIn Learning
Updated: 2023-03-16         Article # KB0082732
This article gives you information on LinkedIn Learning and direct access to courses designed to improve your soft and hard skills. Table of Con... Read more
Installing Stata
Updated: 2023-05-15         Article # KB0011019
Stata is an integrated statistical package that provides data analysis, data management, and graphics. Students You can find Stata on all Common ... Read more
How to synchronize files using OneDrive on Apple macOS 
Updated: 2023-06-05         Article # KB0082837
This article explains how to install and set up OneDrive on Mac, change the location folder, turn on Finder integration, and sync your SharePoint s... Read more
Sharing documents publicly from SharePoint Online and OneDrive
Updated: 2021-01-08         Article # KB0055159
Sometimes it's necessary to share documents with people who you don't know. This means not having an email address to provide shared access to a do... Read more
Quarantined messages in Microsoft 365 Exchange Online Protection (EOP)
Updated: 2023-05-25         Article # KB0082818
This article explains what are quarantined messages in Microsoft 365 Exchange Online Protection (EOP), how to access your quarantine page, and how ... Read more
What to do if your university-owned device is broken
Updated: 2024-03-15         Article # KB0041085
This article explains what to do if your university mobile or tablet is broken. iSolutions might be able to repair your device, though there might... Read more
How do I install Endnote?
Updated: 2021-01-08         Article # KB0011652
Staff EndNote can be installed on all staff desktops and laptops via the “Additional Software” icon on the desktop.Staff and Students can take adv... Read more
Updating Knowledge Base articles
Updated: 2025-08-26         Article # KB0082526
This article gives guidance on revising and updating Knowledge Base (KB) articles. Staff with access to ServiceNow and permissions can update or a... Read more
Auto email forwarding
Updated: 2023-03-30         Article # KB0067951
Automatic email-forwarding from your university account to external email accounts (for example a Google account) poses a significant security risk... Read more
How to create an incoming chats list in Agent Chat (ServiceNow)
Updated: 2023-11-08         Article # KB0082622
As an agent, you can create a list within Agent Chat that allows you to see all incoming chats waiting to be accepted by your team (queue). Tabl... Read more
Audio Codes 405HD IP Phone - User guide
Updated: 2024-04-19         Article # KB0083010
This article is a quick user guide about the Audio Codes 405HD IP phones installed all around the university. The article gives an overview of the... Read more
What will/won't work when using my university desktop from home?
Updated: 2020-07-02         Article # KB0063023
Please select the type of system you have, or will be taking away from campus. Windows Mac Linux Windows ... Read more
Moving files from OneDrive (student / visitor account) to another OneDrive (staff account)
Updated: 2024-06-06         Article # KB0083111
This article explains how you can move files from a OneDrive account (student, visitor) to a different OneDrive (staff account). If you are changi... Read more
How to create or edit an email signature in Outlook
Updated: 2024-08-27         Article # KB0038296
This article guides you on creating or editing an email signature using the Outlook desktop application for Windows and Apple MacBook and Outlook f... Read more
Removal of Adobe CS6 from university computers
Updated: 2025-05-01         Article # KB0083048
This article explains the reason why iSolutions is removing Adobe Creative Suite 6 (also called Adobe CS6) from Common Learning Space (CLS) worksta... Read more
How to create reports and dashboards in ServiceNow
Updated: 2024-06-13         Article # KB0083086
This article explains how to create reports and dashboard in ServiceNow. Table of Contents Overview Reports Dashboards Video tutori... Read more
How to share a calendar in Outlook
Updated: 2024-06-14         Article # KB0082481
You can send a sharing invitation to colleagues and people outside the University using Outlook. By doing this they can view your calendar in their... Read more
Using the Blackboard Accessibility Dashboard
Updated: 2024-03-22         Article # KB0083028
The Blackboard Accessibility Dashboard is designed to give stakeholders a high-level view of the digital accessibility of content uploaded to Black... Read more
Staff resources about Blackboard, Panopto, Assessment, and other Education applications
Updated: 2025-03-13         Article # KB0083165
This article is for staff and contains a repository of useful links to resolve common issues and frequently asked questions (FAQs) about: Blackb... Read more
Importing course timetables to Outlook and Teams calendars or Apple Calendar
Updated: 2024-05-13         Article # KB0082953
This article guides you on importing your course timetables to Outlook / Teams calendars and to Apple Calendar. Table of Contents Importing y... Read more
Outlook calendar - Setting up work hours, time zones, and work locations
Updated: 2024-06-27         Article # KB0083125
This article explains how to update your Outlook calendar settings on: Outlook desktop application for Windows Outlook desktop application for ... Read more
What happens after raising a ticket or submitting a form
Updated: 2023-10-12         Article # KB0082853
This article explains what happens after raising a ticket or submitting a form. It also explains how to view and update your ticket. Table of Co... Read more
How to configure the VMware Horizon Client 5.5.3 for connecting to the VDI
Updated: 2025-07-03         Article # KB0082928
You can connect to the University of Southampton Virtual Desktop Infrastructure (VDI) from university-owned laptops / desktops or using your own de... Read more
Adding a calendar or a shared calendar to Outlook
Updated: 2023-05-04         Article # KB0082811
This article guides you on adding a colleague’s calendar or a shared calendar to your list in Outlook. It explains also how to delete one calendar ... Read more
Emails sent from ServiceNow to an ingested address are ignored
Updated: 2025-09-24         Article # KB0066151
This article explains why emails sent from ServiceNow to an ingested address are ignored. It also explains how a ticket can be referred to another ... Read more
Clearing Teams cache
Updated: 2024-03-08         Article # KB0082838
This article guides you in clearing the Teams cache on Windows and Apple computers. Clearing the cache on your device can solve the issues you’re ... Read more
Moving filestore from one account, to another.
Updated: 2021-01-08         Article # KB0031332
If you have a new UoS IT account and need to transfer files, folder and other content from your old account, please follow the instructions outline... Read more
How to update your laptop login password on university-own laptops
Updated: 2024-02-12         Article # KB0068851
This article explains how to update the password of your university-owned laptop. Table of Contents Instructions for Windows users Instructi... Read more
Adding your name pronunciation to your email signature
Updated: 2024-08-13         Article # KB0083142
This article explains how to record and add your name pronunciation to your email signature. Table of Contents Step 1 - Record the audio fil... Read more
How to archive emails in Outlook
Updated: 2024-05-24         Article # KB0082993
This article gives an overview of Microsoft Exchange online and explains how you can archive your emails (and email folders) in Outlook. This arti... Read more
Setting up rules in Outlook
Updated: 2023-12-19         Article # KB0082913
This article guides you on setting up rules in Outlook desktop application (the one you download and install in your computer) and Outlook for the ... Read more
Disposing of empty toners and print cartridges
Updated: 2024-07-10         Article # KB0083139
This article explains what to do if you need to dispose of empty toners and print cartridges. The process described below will will ensure that th... Read more
PGR Manager
Updated: 2022-05-23         Article # KB0079636
PGR Manager has replaced PGR Tracker and manual processes in Humanities and the Faculty of Medicine. PGR Manager is used by our postgraduate resear... Read more
How to create a private appointment and change the visibility of my calendar on Microsoft Outlook
Updated: 2022-02-25         Article # KB0079388
You can change the visibility settings of your appointments from public to private. University calendars share appointment details by default to a... Read more
SUSSED log in - Common issues and fixes
Updated: 2024-05-28         Article # KB0011702
This article explains how to fix common issues related to logging in to SUSSED. You must have a University username and password to be able to log... Read more
Telephony Liaison Officer (TLO) guide
Updated: 2023-10-11         Article # KB0080528
This article describes the role and the expectations of a Telephony Liaison Officer (TLO). It also explains how a Telephony Liaison Officers manage... Read more
Managing permissions and shared links in SharePoint
Updated: 2023-02-23         Article # KB0082753
This article guides SharePoint owners and administrators. It guides on changing permissions in SharePoint to let the right people access your data.... Read more
How to access Symmetry
Updated: 2024-10-23         Article # KB0083031
This article explains how to get access to Symmetry and how to create a shortcut to your desktop. Table of Contents Step 1 - Request access... Read more
Student resources about Blackboard, Panopto, Assessment, and other Education applications
Updated: 2025-05-23         Article # KB0083166
This article is for students and contains a repository of useful links to resolve common issues and frequently asked questions (FAQs) about: Bla... Read more
How to add or update my contact details on the internal telephone directory
Updated: 2023-10-20         Article # KB0011614
This article guides you on updating or adding contact details on the on the internal telephone directory using Subscribe. Table of Contents C... Read more
SecureMail Mailbox - Setting up guide for users
Updated: 2024-07-12         Article # KB0083132
This article provides step-by-step instructions on setting up a University of Southampton (UoS) SecureMail Mailbox. Table of Contents UoS Sec... Read more
Introduction to Visual Task Boards (VTBs) in ServiceNow
Updated: 2025-07-07         Article # KB0083217
This article provides an introduction to Visual Task Boards (VTBs) and explains how to create one in ServiceNow. Table of Contents Overview o... Read more
Halls Wi-Fi connection problems
Updated: 2025-09-21         Article # KB0075983
This article gives guidance on fixing issues while connecting your device to the Wi-Fi network in the Halls of Residence. Table of Contents S... Read more
Second Hand IT Equipment Request
Updated: 2021-01-08         Article # KB0011589
If you would like to request second hand equipment, and have specific reasons that second hand equipment is a suitable option, you will need to com... Read more
How to book a Common Learning Space (CLS) room
Updated: 2024-12-16         Article # KB0082609
This article guides staff booking Common Learning Space (CLS) rooms. Common Learning Space rooms range can be, for example: Teaching spaces T... Read more
Downloading VMware Fusion and Workstation Free for personal use
Updated: 2024-06-14         Article # KB0083112
This article explains how to download VMware Fusion and Workstation Free for personal use. Table of Contents Overview Main changes What t... Read more
Mapping your network drives using MapDrives GUI
Updated: 2025-06-11         Article # KB0061296
The MapDrives GUI is a tool that will assist you in mapping common University network drives onto your personal PC or field build laptop. Table ... Read more
Reporting a lost or stolen device
Updated: 2025-09-03         Article # KB0082836
This article gives guidance on reporting a lost or stolen device. It contains instructions about: how to report your lost or stolen device to iS... Read more
Changing your preferred name or mailname through Subscribe
Updated: 2024-11-28         Article # KB0064716
This article provides information to staff, visitors, and students about changing your preferred name and your university mailname on IT systems. T... Read more
Alumni email account - How to download emails
Updated: 2025-08-28         Article # KB0083228
This article gives an overview of the changes planned for the alumni email account service and explains what to do if you want to download your ema... Read more
Setting up TeamViewer QuickSupport on Apple macOS
Updated: 2025-02-21         Article # KB0083164
This article explains how to download and set up TeamViewer QuickSupport on Apple macOS. Table of Contents Downloading and installing TeamVie... Read more
How to install the latest system updates, device drivers and BIOS firmware on Windows
Updated: 2024-11-29         Article # KB0082910
This article explains how to get the latest Windows update for your computer. It also gives an overview of device drivers and BIOS firmware and sh... Read more
How visitors and guests can access the "Wi-Fi Guest" network
Updated: 2025-09-30         Article # KB0082872
This article guides you on connecting your device to the university "WiFi Guest" network. Guests and visitors to the University can access this f... Read more
KxWelcome: requesting installation Rights
Updated: 2025-07-02         Article # KB0082587
This article outlines the iSolutions procedure for when staff request the right to download and install KxWelcome. These requests are handled by t... Read more
Supported and unsupported tools for teaching activities at the University of Southampton (UoS)
Updated: 2025-03-11         Article # KB0082700
Want to use an app or online service in your teaching which is not supported by the University? This guide explains what to consider first. “Suppo... Read more
How to find the Asset number of a University-owned device
Updated: 2023-09-20         Article # KB0082891
This article explains how to find the Asset Number (once called Asset Tag) on a device owned by the University of Southampton or managed by iSoluti... Read more
How to disable or enable cookies in your browser
Updated: 2025-02-18         Article # KB0082480
This article explains how to enable and disable cookies in Chrome, Edge, Firefox and Safari. We suggest enabling third-party cookies if sites are ... Read more
Requesting an extension to a computing account
Updated: 2025-08-28         Article # KB0011682
You are entitled to a computing account as long as you are a member of the University. When you leave the University, you are given a grace period ... Read more
Installing Windows 10 on macOS hardware by using VMWare Fusion
Updated: 2022-11-24         Article # KB0061454
This article explains how to install Windows 10 on macOS hardware by using VMWare Fusion. The following instructions are for Apple macOS devices (l... Read more
How to set up a delegate in ServiceNow
Updated: 2025-07-04         Article # KB0011400
If you are going to be absent from work, you can set up a Delegate to manage your approvals, tickets and other items within ServiceNow on your beha... Read more
Add a delegate to manage your emails and calendar
Updated: 2023-10-27         Article # KB0082669
This article guides you in adding and managing delegate permissions (or full access) to your emails and calendar in Outlook. Table of Contents ... Read more
Shared desks - How to see where your team and colleagues are sitting 
Updated: 2023-07-14         Article # KB0082810
This article guides members of staff to see where your team or your colleagues are sitting using Microsoft Outlook. Table of Contents Video t... Read more
Change a password on shared or generic accounts
Updated: 2024-02-09         Article # KB0082188
Follow the instructions below to change a password on a shared or generic account using Subscribe. Table of Contents Step-by-step process Re... Read more
Checking the Synchronisation Status of your OneDrive Client
Updated: 2025-03-03         Article # KB0070083
Microsoft OneDrive is a cloud-based file hosting and synchronisation service which allows users to access their files from anywhere on virtually an... Read more
Why do I see "You do not have access to this record" when trying to view some tickets in ServiceNow?
Updated: 2023-03-13         Article # KB0011715
This article explain why you might see the error message "You do not have access to this record" while viewing a record in ServiceNow and what to d... Read more
User Profile Information
Updated: 2021-10-07         Article # KB0050073
Personal Information Your preferred name, location and contact details are managed through Subscribe (allow 24 hours to update to ServiceNow). If... Read more
Setting up and configuring surveys using Qualtrics
Updated: 2025-10-23         Article # KB0082814
This guide will cover how to use Qualtrics for beginners and will enable you to create an effective and accessible survey from scratch. To know mo... Read more
Common Learning Spaces (CLS) workstation rooms
Updated: 2023-11-01         Article # KB0011364
This article describes what a workstation room is and gives instruction on finding workstation rooms on Highfield campus and at all University loca... Read more
How to make changes to the membership of a ServiceNow group
Updated: 2024-10-18         Article # KB0042109
Members of a team within ServiceNow are set up as a group. Groups members can resolve incidents and requests, approve change requests, and receive ... Read more
Downloading and installing NVivo
Updated: 2025-05-19         Article # KB0011669
This article guides you on downloading and installing NVivo on university-owned computers and personal devices. NVivo 14 is available on all Commo... Read more
How to access your personal filestore (My Documents) away from campus
Updated: 2023-10-10         Article # KB0011736
This article explain how to access your university filestore from Windows, macOS, and Linux when you are away from campus. This guidance is for la... Read more
Adding Business World (Agresso) Excelerator and BIF add-ins to Excel
Updated: 2025-06-18         Article # KB0017219
This article guides you on adding Unit4 Batch file inputter and Unit4 Report Engine to Excel. Instructions are for Finance staff mainly. Table ... Read more
How to add or change your profile picture on your Microsoft 365 account
Updated: 2023-09-20         Article # KB0080842
You can change your profile picture in Microsoft 365 from: Outlook Teams, using your desktop / laptop Teams, using your Android / iOS device ... Read more
Application for temporary access to University IT resources (Conference accounts)
Updated: 2021-01-08         Article # KB0011900
This form is intended for conference and event use only, and will give your delegates access to I.T. workstations for the duration of your event: ... Read more
High Performance Computing (HPC) at the University
Updated: 2025-06-26         Article # KB0083039
This article gives an introduction to High Performance Computing (HPC) and explains how to access HPC. Table of Contents An introduction to H... Read more
How to renew the expiration date of a device's MAC address
Updated: 2023-09-19         Article # KB0082926
This article explains how to renew or re-register MAC addresses which are about to expire on the network. Please note: any university device that ... Read more
KxWelcome: granting access for a staff member
Updated: 2025-07-02         Article # KB0077044
This article gives guidance to Residence Administrators and staff about granting access to the KxWelcome Application: Residence Administrators w... Read more
How to request toners, consumables, and paper for university-managed printers
Updated: 2024-02-13         Article # KB0011592
This article explains what to do if you need to order printer toners, consumables, and paper. It also suggests the necessary forms if you need to r... Read more
Students and Modules - User guide
Updated: 2025-03-14         Article # KB0083129
This article provides guidance on accessing and using Students and Modules, the Power BI app developed by iSolutions to replace WEBSIS. Table of... Read more
Issues installing SAS, Solidworks and Microsoft Remote Desktop on Windows Home Edition
Updated: 2024-07-02         Article # KB0074792
This article explains how to run SAS, Solidworks, and Remote Desktop from a computer with Windows Home. It also links to the article "How to upgrad... Read more
Creating a site in SharePoint
Updated: 2025-03-18         Article # KB0038052
This article guides you on creating a Communication or Team site in SharePoint. It also provides useful guidelines and links about managing your Sh... Read more
Virtual Machines
Updated: 2023-12-05         Article # KB0026978
Please find here below the list of prices and the Virtual Machine (VMware) options. Table of Contents Virtual Machines pricing Requests f... Read more
How to free up storage space in your computer
Updated: 2024-08-21         Article # KB0083158
This article explains how to free up storage space on computers running the following operating systems: Windows 10 Windows 11 Apple Ventura o... Read more
Reporting Phishing or SPAM messages
Updated: 2024-04-18         Article # KB0061364
This article gives you information about phishing emails, spam messages, and how to report them. Table of Contents Phishing emails Know mo... Read more
Resetting your university password and MFA – quick user guide
Updated: 2025-09-21         Article # KB0083159
This article explains how to: change the password related to your university account reset the password related to your university account res... Read more
Mobile devices management information
Updated: 2024-10-30         Article # KB0082778
This article gives guidance about the new management policy related to University owned and provided assets, mobile devices included. Table of C... Read more
How to check how much space you have left in your OneDrive storage
Updated: 2024-04-26         Article # KB0038522
This article explains how to check how much space is available in your OneDrive and how much space is used by every file stored. Table of Conten... Read more
Accessing Discoverer through the Southampton Virtual Environment (SVE)
Updated: 2024-05-15         Article # KB0077659
This article explains how to access Oracle Discoverer (also called DISCO) through the Southampton Virtual Environment (SVE). Table of Contents ... Read more
Starting a survey with Qualtrics
Updated: 2025-02-24         Article # KB0078672
Qualtrics is a powerful and feature-rich survey tool. iSolutions recommends using it to create advanced surveys for your activities. It is now the ... Read more
How to book a Hybrid Meeting room
Updated: 2023-06-16         Article # KB0082661
This article gives guidance on Hybrid Meeting rooms and how to book them using Microsoft Outlook or Teams. Table of Contents Introduction Ho... Read more
Telephone Liaison Officer (TLO) list
Updated: 2025-09-22         Article # KB0010340
A list of Telephone Liaison Officers (TLOs) from across the University is below - you should contact your TLO if you need any advice relating to te... Read more
Audio Visual (AV) equipment hiring costs for non-teaching purposes
Updated: 2024-03-18         Article # KB0011846
This article shows the price list of Audio Visual (AV) equipment for non-teaching purposes. The iSolutions AV Store can provide equipment to: Al... Read more
Student resources
Updated: 2025-08-18         Article # KB0074915
This article contains a list of useful links you can find as well on the University’s website and on the following pages: Welcome | University ... Read more
Shared desks etiquette
Updated: 2023-11-28         Article # KB0082816
This article gives guidance on using shared desks. It also explains what to do in case of fault or missing equipment. Table of Contents Overv... Read more
How to log in to ArcGIS Pro and ArcGIS Online
Updated: 2024-09-02         Article # KB0083082
This article explains how ArcGIS Pro users can log in to and log out from their ArcGIS Online accounts. These instructions are for ArcGIS Pro and ... Read more
Accessing and downloading Adobe Creative Cloud software
Updated: 2025-02-05         Article # KB0082675
This article guides you on downloading and accessing Adobe Creative Cloud (Adobe CC) on: Your personal computer A computer managed by iSolution... Read more
Cyber Essentials Compliance
Updated: 2025-03-27         Article # KB0082476
This article will guide you on the requirements for Cyber Essentials, what to do to ensure your university provided computing devices are compliant... Read more
How to set up a shared office in Outlook
Updated: 2025-08-18         Article # KB0082834
This article guides teams on setting their offices up with shared desks. The process includes instructions about: Filling out the “Booking tool ... Read more
How to return, reassign, or recycle university-owned IT equipment
Updated: 2025-04-09         Article # KB0082934
This article explains what to do if you need to: Return university-owned devices to iSolutions Return IT equipment such as monitors, keyboards,... Read more
Academic Software Requests - Annual Software Trawl 2025 / 2026
Updated: 2025-05-13         Article # KB0012107
This article explains how to request software by completing and submitting the Academic Software Requests form. Table of Contents Background ... Read more
SSH key – Generate a new key, link a key to your account, and connect to SSH Gateway externally
Updated: 2025-05-29         Article # KB0083170
This article explains how to generate an Secure Shell (SSH) Key-Pair, the requirements for connecting to a university-owned SSH Gateway server exte... Read more
How ECS students can access the Southampton Virtual Environment (SVE)
Updated: 2024-10-23         Article # KB0020338
This article is for Electronics and Computer Science (ECS) students and explains how to access the Southampton Virtual Environment (SVE). Before ... Read more
Introduction to ServiceNow
Updated: 2025-09-11         Article # KB0079909
Guidance for anyone managing queries within ServiceNow. ServiceNow is the IT Service Management tool used for logging and tracking queries at the ... Read more
Large format (A1 and A2) printing
Updated: 2025-05-28         Article # KB0083250
This article explains how to print your large format documents (A1 and A2). There are 3 HP DesignJet Z6 printers available, which print up to A1 an... Read more
Research thesis – How to produce it in Microsoft Word and converting it to a PDF/A-3
Updated: 2024-10-18         Article # KB0083025
This article contains a list of useful links about producing and converting your research thesis to a PDF/A-3. It contains direct links to the univ... Read more
How to clear cookies and cache from your internet browser
Updated: 2025-03-14         Article # KB0031316
This article guides you on clearing cache, history, and cookies from the following browsers: Chrome Edge Firefox Safari Opera. Instructio... Read more
Guidance for students leaving the university or becoming staff
Updated: 2025-08-28         Article # KB0082813
This article gives students instructions about their university IT account whether they are leaving the university or becoming staff. Students nee... Read more
All.Soton mailing list application
Updated: 2024-04-30         Article # KB0082741
This article guides you on discovering what All.Soton is and how it works, how to find a mailing list, and how to contact the list moderators when ... Read more
AI meeting assistant tools – Best practices about privacy
Updated: 2025-03-11         Article # KB0082978
This article will help you identify if you or another participant is using an AI-based meeting assistant or transcription tool. Also, it will help ... Read more
How to find out which Operating System (OS) version your device is using
Updated: 2023-07-11         Article # KB0082869
This article guides you on finding which Operating System (OS) version your device is using. Table of Contents Windows users What to do if... Read more
Uploading files to Onedrive
Updated: 2025-02-17         Article # KB0082658
This article guides explains how to upload files to OneDrive from: A local filestore ( for example your hard disk) The Southampton Virtual Envi... Read more
Microsoft Teams Softphone – Support and FAQs
Updated: 2025-09-09         Article # KB0076801
This article guides you in setting up Microsoft Softphone and gives you information on using it from your device. Table of Contents Before th... Read more
Cyber Security Training with KnowBe4
Updated: 2024-06-03         Article # KB0083106
This article provides an overview of KnowBe4, the university partner chosen to deliver several cyber security awareness training courses. The artic... Read more
Lists.soton.ac.uk – User and Admin guides
Updated: 2025-02-28         Article # KB0082652
This article gives an overview of the University’s mailing list management software Sympa and its interface. Table of Contents What is Lists.... Read more
How to use Admin By Request
Updated: 2025-02-18         Article # KB0083042
This article gives an overview of Admin By Request, the system being introduced on university-managed computers (Windows and Apple macOS) to secure... Read more
Requesting a new website or content changes on a web page
Updated: 2023-04-13         Article # KB0011707
Researchers, members of academic units, and professional services can request a new website. They can also request changes to content already publi... Read more
How to download and install Microsoft 365 applications
Updated: 2024-10-11         Article # KB0011712
In 2020, Office 365 was renamed to Microsoft 365, and currently both names are being used. The term Office 365 is used to cover the core apps of Wo... Read more
RAM and SSDs - Catalogue of availabilities and compatibilities
Updated: 2025-07-10         Article # KB0083084
This article shows the list of Random-Access Memory (RAM) and Solid State Drive (SSD) available and the compatibility with computers provided by th... Read more
How do I access Office 365 using the Outlook Web App (OWA)?
Updated: 2021-01-08         Article # KB0038463
In a web browser, sign in to Outlook Web App Go to https://www.southampton.ac.uk/365/ The email address you enter should be in the following fo... Read more
How to use Microsoft Teams Softphone
Updated: 2024-10-08         Article # KB0081649
In the article below you will find guidance about how to make and receive external calls using Teams Softphone. You can also find a list of best pr... Read more
Accessing and managing your alumni email account
Updated: 2025-08-28         Article # KB0038322
This article explains what happens to your student email account when you graduate or leave and what you need to do to access your new alumni email... Read more
How to download and install SPSS statistics
Updated: 2025-06-23         Article # KB0011645
This article guides you on installing SPSS on Windows and Apple macOS computers. SPSS is available to all members of the university. Table of C... Read more
How to add or remove an email account to Microsoft Outlook
Updated: 2023-11-24         Article # KB0081901
This article is for University staff and students who need to add their University email account to a personally owned / non-university-provided de... Read more
How to manage your university and computing account using Subscribe
Updated: 2023-10-20         Article # KB0082870
This article explains how to manage your university and computing account using Subscribe. It also explains how to add a secondary contact email, c... Read more
iSolutions Stores - Location and opening times
Updated: 2025-07-17         Article # KB0063902
This article gives you information about iSolutions Stores. Location Location Contacts Opening times for deliveries Collection instruction... Read more
Storing files using OneDrive, Teams, SharePoint, or Research Data
Updated: 2025-08-21         Article # KB0082701
This article guides you on choosing the best location to store data using OneDrive, Teams, SharePoint, or Research Data. It also highlights the bes... Read more
Upgrading your university-owned computer from Windows 10 to Windows 11
Updated: 2025-06-12         Article # KB0082859
This article explains how to upgrade your university-own computer to Windows 11. For more general information about the Windows 10 to Windows 11 ... Read more
Administrator account and rights on university-owned computers
Updated: 2025-09-11         Article # KB0012191
This article explains what administrator rights (also called admin rights) are. The article provides the following information: Lists part of th... Read more
IT Digital Orientation and useful resources for staff
Updated: 2025-08-20         Article # KB0082511
Welcome to the University of Southampton, this guide has been designed to support your orientation into our IT and Digital services. We know that ... Read more
Microsoft 365 Education licenses - A5 vs A1 licenses comparison
Updated: 2025-06-12         Article # KB0061937
This articles gives an overview of the license allocation and lists the main features of the A5 and A1 licenses. Table of Contents Overview o... Read more
How to amend your bank account details on Student Record Self Service
Updated: 2025-07-17         Article # KB0063636
This article guides you in amending your bank account details using Student Record Self Service. Table of Contents Step-by-step instructions ... Read more
How to find out the MAC address on networked devices
Updated: 2023-09-06         Article # KB0050848
This article describes how to find the MAC address of a networked device for many of the most popular device types. The MAC address is a unique ... Read more
University's Hardware Provisioning Policy
Updated: 2024-08-20         Article # KB0011373
This article reports the latest version of the Staff IT Hardware Provision Policy approved by the University. This policy is designed to: Provi... Read more
Installing Adobe Acrobat or Adobe Acrobat Pro
Updated: 2025-10-24         Article # KB0082375
This article gives instructions on installing Adobe Acrobat and Adobe Acrobat Pro on: Personal devices owned by staff and Postgraduate Re... Read more
How to book standard meeting rooms or shared desks using Room Finder
Updated: 2024-03-14         Article # KB0078533
This article guides staff booking a standard meeting room or a shared desk (also called "hotdesk") using Microsoft Outlook or Teams. Students can ... Read more
Shared email accounts: how to request a new account, a renewal, or a change of owners
Updated: 2025-10-03         Article # KB0011305
This article guides you on requesting the creation of a new shared email account, requesting a renewal of an account already created, or requesting... Read more
MyEngagement – Getting started guide for academics and administrative staff
Updated: 2025-02-11         Article # KB0082925
This article provides guidance for staff (academics and administrative staff) so that they can get started with "MyEngagement". By following the in... Read more
How to access the Shared Resource Filestore
Updated: 2024-04-19         Article # KB0011657
This article guides you on requesting access and accessing a Shared Resource Filestore (“J:Drive” or "M:Drive", for example). Table of Contents ... Read more
Reducing a document photo image size
Updated: 2025-03-27         Article # KB0065376
This article gives you an overview of how to reduce a photo image without losing quality. When you need to upload a photo into the student record ... Read more
How to add or remove shared email accounts in Outlook
Updated: 2023-09-13         Article # KB0081911
Follow the instructions below to add or remove shared email accounts using Microsoft Outlook. Table of Contents How to add a shared mailbox ... Read more
Connecting your devices to the internet network in the Halls of Residence 
Updated: 2025-09-22         Article # KB0050899
This article gives guidance on connecting your device at the University’s internet network from the Halls of Residence. You can connect: Mobiles... Read more
How to download software
Updated: 2025-06-20         Article # KB0011641
This article explains how to download software for academic purposes from: iSolutions' Software Center or The University of Southampton Softw... Read more
How to access Southampton Virtual Environment (SVE) and Common Learning Spaces (CLS) from remote
Updated: 2025-10-15         Article # KB0082646
This article guides you to access Southampton Virtual Environment (SVE) and Common Learning Space (CLS) workstations from remote. If you are using... Read more
Printing from a university-owned computer
Updated: 2025-05-08         Article # KB0079686
This article explains how to print your documents from a university-owned computer with a university printer. This article is for staff and studen... Read more
How to connect your laptop to eduroam Wi-Fi service
Updated: 2025-09-03         Article # KB0065902
You can connect your laptop to eduroam using your University email and your password. Eduroam (education roaming) is the secure, world-wide roami... Read more
How to connect mobiles and tablets to eduroam Wi-Fi service
Updated: 2025-09-15         Article # KB0011621
You can connect your phone or tablet to eduroam using your University email and your password. Eduroam (education roaming) is the secure, world-w... Read more
How to set up and manage Microsoft Multi-Factor Authentication (MFA)
Updated: 2025-09-30         Article # KB0082400
This article will guide you on configuring your Multi-Factor Authentication, setting it up on your devices, managing it and setting up a second met... Read more
Printing using the university printers from your own device
Updated: 2025-10-07         Article # KB0079119
This article explains how to install university-owned printers on your own computer and how to print from several devices. It also provide guidanc... Read more
IT equipment – Catalogue and prices
Updated: 2025-10-16         Article # KB0081988
This article lists the computers available from our suppliers and provides specifications and prices. It also explains what to do in case you want ... Read more
How to set up the Virtual Private Network (VPN) via GlobalProtect
Updated: 2025-09-03         Article # KB0011610
The University provides a Virtual Private Network (VPN) service for you to connect and login to the University network from off-campus locations or... Read more

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