This article supports staff and PGRs when using the Terranova Security Training as part of Cyber Security.

Why do I need this training?

As part of the on-going activity to keep the University safe from the threat of cyber-attacks, it is strongly recommended that all staff and PGRs complete the training courses.

 

How do I complete the training?

To complete the training courses, please go to the online training portal via Google Chrome or Microsoft Edge. You may be prompted for your University login (username and password). 

If you need to share the training link with a colleague, please use: https://go.soton.ac.uk/it/cybertraining. 

 

What training courses do I need to complete?

The University strongly recommends that all staff and PGRs complete the following 30 minute courses on:

• Email security and phishing: how to spot phishing emails and scams such as Amazon or iTunes gift card scams. You'll also learn how to tell whether someone is impersonating your manager or another senior member of staff in order to ask you to do something unusual.
• Working securely away from campus: how to stay secure when you're working off-campus. You'll learn how to protect your home computer and your personal cloud accounts as well.

 

Staff and PGRs are also encouraged to complete a longer course which teaches you how to protect yourself, your devices and University information:

• Information security awareness: covers 29 topics including how to choose strong passwords, understanding ransomware and malware, the risks of social engineering, access control basics and identify theft. This course will take you between 2.5 and 3 hours to complete.

 

Who is Terranova Security?

The University has partnered with Terranova Security to deliver cyber security awareness courses. Terranova Security is an external specialist company which provides cyber security awareness training to different organisations.

 

Terranova Security is asking for a username and password, what do I need to do?

Please do not set up a username or password with Terranova Security as this is not required to complete the training. If a login screen appears asking for these details, please exit this screen.

 

 

Instead, make sure you use https://go.soton.ac.uk/it/cybertraining to access the training portal.

 

Is the training content provided by Terranova Security accessible?

The University recognises there are accessibility issues with the training platform and its content. The accessibility statement for the Terranova Security training courses is available on the Cyber Security SharePoint site. If you have any concerns or comments, please contact ServiceLine.

 

Issues accessing or using the portal

I am having issues logging into the training portal, what do I need to do?

Please make sure you are using the correct link to complete the training. The link should recognise your University account and take you to the portal directly. If the link doesn’t recognise your account, you may be prompted to enter your University login (username and password). Please enter your details and the page should re-direct you to the portal.

 

I am experiencing issues accessing the training modules via Firefox, what should I do? 

There is a known issue with accessing the training modules on recent versions of Firefox (November 2022) and some of the course module content.

If you are experiencing issues with Firefox, please:

• use the workaround below
  or
• use Google Chrome or Microsoft Edge as an alternative browser platform.

Workaround

1.  Open Firefox on your device

2. Select the hamburger icon (three lines) on the top right-hand side of the screen and select Settings.

 

3. Select Privacy & Security

4. Scroll down the page to Autoplay and select Settings

5. Change the ‘Default for all web sites’ drop-down to Allow Audio and Video. Select Save Changes.

You can now access the training modules using Firefox.

If you are still experiencing issues, please use Google Chrome or Microsoft Edge as an alternative browser platform.

 

 

I am still experiencing issues using the training portal, where can I go for help?

If you need further help with access, please contact ServiceLine.

 

Useful links

Cyber Security SharePoint site

Security Awareness Training with Terranova Security